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date: Tue, 02 Oct 2007 15:14:41 -0000,
group: microsoft.public.exchange2000.admin
back
Re: Sub folders under inbox on specific account not showing - DB Corruption?
On 3 Oct, 14:16, "Lanwench [MVP - Exchange]"
wrote:
> ICT User wrote:
> > On 2 Oct, 16:23, "Lanwench [MVP - Exchange]"
> > wrote:
> >> ICT User wrote:
> >>> I have a problem with a particular user not being able to see
> >>> subfolders under inbox in Outlook. I posted a message in the
> >>> outlook group but just wondering if its a db Corruption problem. I
> >>> have no errors in event log and online backups are working fine so
> >>> I cant see it being a db problem.
>
> >> Nor can I....
>
> >>> I know the folders are there because when i do
> >>> an exmerge to a pst file or another mailbox they appear. They also
> >>> appear if i logon to owa using firefox but not when I use IE. I
> >>> thought it could be a view set in outlook but cant get to the bottom
> >>> of it. If I create a new folder under inbox - it does not appear
> >>> though again I know its there when i do an exmerge. I can create a
> >>> folder anywhere else and it shows up. I dont particularly want to
> >>> dismount the db and run isinteg though i guess that might be my only
> >>> choice. Is there anything I can do to check this mailbox without
> >>> dismounting the db?
>
> >>> My previous post on outlook group is here:http://tinyurl.com/ywx7yo
>
> >>> Thanks
>
> >>> ICTUser
>
> >> I think you're on the right track where your view settings are
> >> concerned. You could reset the views back to default (or just the
> >> Messages view) to test this. I'd probably run OL once from the Run
> >> line with the /cleanviews switch.
>
> > I have reset outlook using /cleanviews among others and still not
> > working. I have setup new profiles, tried different computers and
> > still no luck. If i right click inbox and click copy and include
> > subfolders although they dont show up in this list, when I paste into
> > another folder it copies the inbox and all the sub folders ok, so i
> > dont think its a permissions problem. I cant think of anything else
> > to try!
>
> > ICTuser
>
> At this point I'd likely just recreate the mailbox and copy (don't import)
> the PST data into it.....or use exmerge for both exporting/importing.
>
> I don't recommend creating folders under Inbox or any built-in folder. I
> always create a top-level folder for users (helpfully named "_Username's
> Saved Items") and instruct them to save items there....if I run mailbox
> cleanup rules on the server I don't want to worry I'm deleting custom
> folders. Just my $.02.
Yes I also dont recommend creating folders under inbox but not
everyone listens....
I managed to be able to see the folders after logging into another
pc. I couldnt see what the difference was - same os version and same
outlook version. I think i have found the problem - there are 4
subfolders - so i copied them out of inbox somewhere else but one of
the folders would not copy - the errors message is as follows:
Unable to move or copy folders. Cant move folder. a top level folder
cant be moved to one of its subfolders. Or you may not have
appropriate permissions for the folder. to check your permissions for
the folder, right click then folder, then click properties.
So im not sure what the user has done -but i cant see it being
permissions because i should be able to access it.
ICTUser
date: Thu, 04 Oct 2007 09:56:09 -0000
author: ICT User
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