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date: Wed, 26 Sep 2007 10:26:04 -0700,
group: microsoft.public.exchange2000.admin
back
Misdirected mail... maybe a server-side rule?
We run Exchange 2000 on Windows 2003 Server, with clients using Outlook 2000
on Windows XP. Somehow one of our users' mail is being directed into another
user's folder, and we cannot figure out why. It affects both incoming
internal and external mail. We have searched through Active Directory and
Exchange System Manager, and everything looks perfectly normal: the user
accounts are normal, (e.g. nothing set in Exchange General Delivery Options),
the mailboxes appear healthy; even the message history for a misdirected
message looks perfectly ordinary (except that it shows the wrong mailbox name
on the last line). We also checked the user's Outlook profiles, verified
they were accessing the correct mailbox, deleted all rules from their Outlook
Rules Wizard, and so on.
I'm stumped, but I thought maybe there is some hidden server-side rule
running on the Exchange server that might be forwarding the mail. Is there
any way within Exchange to view and if necessary delete one of the server
side rules? Or is there any other possible explaination we might be
overlooking for this redirection?
date: Wed, 26 Sep 2007 10:26:04 -0700
author: David H.
Re: Misdirected mail... maybe a server-side rule?
there's no "forwarding" configured? if not, try running Outlook with the
/cleanrules switch on the mailbox...what folder is it being sent to? just
the other user's inbox?
--
Susan Conkey [MVP]
"David H." wrote in message
news:6447810F-08C7-4C86-85C5-8637DE2F9C47@microsoft.com...
> We run Exchange 2000 on Windows 2003 Server, with clients using Outlook
> 2000
> on Windows XP. Somehow one of our users' mail is being directed into
> another
> user's folder, and we cannot figure out why. It affects both incoming
> internal and external mail. We have searched through Active Directory and
> Exchange System Manager, and everything looks perfectly normal: the user
> accounts are normal, (e.g. nothing set in Exchange General Delivery
> Options),
> the mailboxes appear healthy; even the message history for a misdirected
> message looks perfectly ordinary (except that it shows the wrong mailbox
> name
> on the last line). We also checked the user's Outlook profiles, verified
> they were accessing the correct mailbox, deleted all rules from their
> Outlook
> Rules Wizard, and so on.
> I'm stumped, but I thought maybe there is some hidden server-side rule
> running on the Exchange server that might be forwarding the mail. Is
> there
> any way within Exchange to view and if necessary delete one of the server
> side rules? Or is there any other possible explaination we might be
> overlooking for this redirection?
date: Wed, 26 Sep 2007 10:31:27 -0700
author: Susan
Re: Misdirected mail... maybe a server-side rule?
Actually, I tried to run "Cleanrules", but I don't think this is an available
option with Outlook 2000.
The mail is just going directly into the other user's inbox, yes. Just as
if there were forwarding configured in Active Directory.
Surely there must be some tool for managing server-side rules on the server.
No?
David
"Susan" wrote:
> there's no "forwarding" configured? if not, try running Outlook with the
> /cleanrules switch on the mailbox...what folder is it being sent to? just
> the other user's inbox?
>
> --
> Susan Conkey [MVP]
>
>
>
> "David H." wrote in message
> news:6447810F-08C7-4C86-85C5-8637DE2F9C47@microsoft.com...
> > We run Exchange 2000 on Windows 2003 Server, with clients using Outlook
> > 2000
> > on Windows XP. Somehow one of our users' mail is being directed into
> > another
> > user's folder, and we cannot figure out why. It affects both incoming
> > internal and external mail. We have searched through Active Directory and
> > Exchange System Manager, and everything looks perfectly normal: the user
> > accounts are normal, (e.g. nothing set in Exchange General Delivery
> > Options),
> > the mailboxes appear healthy; even the message history for a misdirected
> > message looks perfectly ordinary (except that it shows the wrong mailbox
> > name
> > on the last line). We also checked the user's Outlook profiles, verified
> > they were accessing the correct mailbox, deleted all rules from their
> > Outlook
> > Rules Wizard, and so on.
> > I'm stumped, but I thought maybe there is some hidden server-side rule
> > running on the Exchange server that might be forwarding the mail. Is
> > there
> > any way within Exchange to view and if necessary delete one of the server
> > side rules? Or is there any other possible explaination we might be
> > overlooking for this redirection?
>
>
>
date: Wed, 26 Sep 2007 15:47:01 -0700
author: David H.
Re: Misdirected mail... maybe a server-side rule?
David H. wrote:
> We run Exchange 2000 on Windows 2003 Server,
Is that a typo? You can't run E2k on W2003....it isn't supported. E2k runs
on W2k only.
http://support.microsoft.com/kb/321648
> with clients using
> Outlook 2000 on Windows XP. Somehow one of our users' mail is being
> directed into another user's folder, and we cannot figure out why.
> It affects both incoming internal and external mail. We have
> searched through Active Directory and Exchange System Manager, and
> everything looks perfectly normal: the user accounts are normal,
> (e.g. nothing set in Exchange General Delivery Options), the
> mailboxes appear healthy; even the message history for a misdirected
> message looks perfectly ordinary (except that it shows the wrong
> mailbox name on the last line). We also checked the user's Outlook
> profiles, verified they were accessing the correct mailbox, deleted
> all rules from their Outlook Rules Wizard, and so on.
> I'm stumped, but I thought maybe there is some hidden server-side rule
> running on the Exchange server that might be forwarding the mail. Is
> there any way within Exchange to view and if necessary delete one of
> the server side rules? Or is there any other possible explaination
> we might be overlooking for this redirection?
date: Wed, 26 Sep 2007 21:31:06 -0400
author: Lanwench [MVP - Exchange]
Re: Misdirected mail... maybe a server-side rule?
"/cleanrules" is definitely supported/available on Outlook 2000...the rules
may be server-side, but they are still configured via Outlook...
--
Susan Conkey [MVP]
"David H." wrote in message
news:E80A33CE-7540-46C1-B059-F30D28ECCD43@microsoft.com...
> Actually, I tried to run "Cleanrules", but I don't think this is an
> available
> option with Outlook 2000.
>
> The mail is just going directly into the other user's inbox, yes. Just as
> if there were forwarding configured in Active Directory.
>
> Surely there must be some tool for managing server-side rules on the
> server.
> No?
>
> David
>
> "Susan" wrote:
>
>> there's no "forwarding" configured? if not, try running Outlook with the
>> /cleanrules switch on the mailbox...what folder is it being sent to?
>> just
>> the other user's inbox?
>>
>> --
>> Susan Conkey [MVP]
>>
>>
>>
>> "David H." wrote in message
>> news:6447810F-08C7-4C86-85C5-8637DE2F9C47@microsoft.com...
>> > We run Exchange 2000 on Windows 2003 Server, with clients using Outlook
>> > 2000
>> > on Windows XP. Somehow one of our users' mail is being directed into
>> > another
>> > user's folder, and we cannot figure out why. It affects both incoming
>> > internal and external mail. We have searched through Active Directory
>> > and
>> > Exchange System Manager, and everything looks perfectly normal: the
>> > user
>> > accounts are normal, (e.g. nothing set in Exchange General Delivery
>> > Options),
>> > the mailboxes appear healthy; even the message history for a
>> > misdirected
>> > message looks perfectly ordinary (except that it shows the wrong
>> > mailbox
>> > name
>> > on the last line). We also checked the user's Outlook profiles,
>> > verified
>> > they were accessing the correct mailbox, deleted all rules from their
>> > Outlook
>> > Rules Wizard, and so on.
>> > I'm stumped, but I thought maybe there is some hidden server-side rule
>> > running on the Exchange server that might be forwarding the mail. Is
>> > there
>> > any way within Exchange to view and if necessary delete one of the
>> > server
>> > side rules? Or is there any other possible explaination we might be
>> > overlooking for this redirection?
>>
>>
>>
date: Thu, 27 Sep 2007 08:02:32 -0700
author: Susan
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