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date: Tue, 30 May 2006 10:31:49 -0400,
group: microsoft.public.exchange2000.admin
back
RE: Using a Recipient Policy to delete e-mail for Junk E-mail
Hello Harrison,
Thank you for posting.
First, I want to confirm one thing with you:
Why did you say " The policy seems to run"? Did you receive any
notification mails?
Since you submitted this problem in exchange2000.admin queue, I suppose you
are using Exchange 2000. So I suggest you have a look at the following KB
article:
Mailbox Manager does not delete messages if the delivery time is beyond the
age limit
http://support.microsoft.com/kb/326397/en-us
If you are not using Exchange 2000, please try the following steps to
narrow down/fix this issue:
1. Create a new user for testing.
2. Copy some mails into Junk E-mail and Inbox folder.
3. Create a new Mailbox Manager rule to clean up mails in the two folders.
(make sure if the rule is running without any problems and if it is a
folder specific problem )
4. Run mailbox management immediately.
To run mailbox management immediately, follow these steps:
a. Click Start, point to Programs, point to Microsoft Exchange, and then
click System Manager.
b. In the left pane of Exchange System Manager, expand the Servers object.
c. Right-click the computer that you want to process, and then click Start
Mailbox Management Process.
5. Logon to the new user's mailbox and check
If the problem still persists, please collect an MPS report for me:
1. Access the following URL:
<http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f
-88b7-f9c79b7306c0&displaylang=en>
2. Download MPSRPT_Exchange.EXE and execute the exe file.
3. Please send the resulting file (CAB file) to me at
v-jochen@microsoft.com.
Please use "Using a Recipient Policy to delete e-mail for Junk E-mail " as
the title of your emails. Thanks!
If you have any questions or concerns, please feel free to let me know.
Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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date: Wed, 31 May 2006 11:52:52 GMT
author: (John Chen [MSFT])
RE: Using a Recipient Policy to delete e-mail for Junk E-mail
Hi Harrison,
I have analyzed the MPS report. I did not find any related errors. So I
suggest perform another test:
1. Create a new mail enabled user account. I suppose its name is user1.
2. Update all the Recipient Update Service.
3. Logon to the user1's mailbox on a client machine with Outlook and create
a new folder. I suppose the folder is test. Then send a mail (>1MB) to
self. Move the mail in Inbox to Junk E-mail and the one in Sent Items to
test folder.
4. Right-click Recipient Policies, point to New, and then click Recipient
Policy.
5. Click to select the Mailbox Manager Settings check box, and then click
OK.
6. Input a name and click Modify, and then click Find Now. Make sure that
user1 is in the list. Click OK.
7. Click the Mailbox Manager Settings (Policy) tab, choose Move to Deleted
Items folder in the drop down list, and then click to clear all of the
folder check boxes. Click Add to add Junk E-mail and test to the list.
Please ONLY select Message Size (KB) 1024, uncheck Age Limit. Click to
select Send notification mail to user after processing. Click OK.
8. Right the server on which the user1's mailbox is hosted, click
Properties, and then Click Mailbox Management tab.
9. Choose Send detail report to administrator, and choose Administrator's
mailbox below. Click OK.
10. Right the server and click Start Mailbox Management Process.
11. Check if the mails have been moved to Deleted Items folder in user1's
mailbox.
12. If the problem still occurs, please send me the detail report in
administrator's mailbox. v-jochen@microsoft.com
PS: I found a lot of 1023 error in the Application log. So I am providing
some related KB article here:
XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile
http://support.microsoft.com/?id=284271
Hope these help.
Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
date: Tue, 06 Jun 2006 07:25:38 GMT
author: (John Chen [MSFT])
Re: Using a Recipient Policy to delete e-mail for Junk E-mail
Sorry for not getting back to you sooner. I have been out of the office. I
will retest this tomorrow.
"John Chen [MSFT]" wrote in message
news:QirJupTiGHA.5184@TK2MSFTNGXA01.phx.gbl...
> Hi Harrison,
>
> I have analyzed the MPS report. I did not find any related errors. So I
> suggest perform another test:
> 1. Create a new mail enabled user account. I suppose its name is user1.
> 2. Update all the Recipient Update Service.
> 3. Logon to the user1's mailbox on a client machine with Outlook and
> create
> a new folder. I suppose the folder is test. Then send a mail (>1MB) to
> self. Move the mail in Inbox to Junk E-mail and the one in Sent Items to
> test folder.
> 4. Right-click Recipient Policies, point to New, and then click Recipient
> Policy.
> 5. Click to select the Mailbox Manager Settings check box, and then click
> OK.
> 6. Input a name and click Modify, and then click Find Now. Make sure that
> user1 is in the list. Click OK.
> 7. Click the Mailbox Manager Settings (Policy) tab, choose Move to Deleted
> Items folder in the drop down list, and then click to clear all of the
> folder check boxes. Click Add to add Junk E-mail and test to the list.
> Please ONLY select Message Size (KB) 1024, uncheck Age Limit. Click to
> select Send notification mail to user after processing. Click OK.
> 8. Right the server on which the user1's mailbox is hosted, click
> Properties, and then Click Mailbox Management tab.
> 9. Choose Send detail report to administrator, and choose Administrator's
> mailbox below. Click OK.
> 10. Right the server and click Start Mailbox Management Process.
> 11. Check if the mails have been moved to Deleted Items folder in user1's
> mailbox.
> 12. If the problem still occurs, please send me the detail report in
> administrator's mailbox. v-jochen@microsoft.com
>
> PS: I found a lot of 1023 error in the Application log. So I am providing
> some related KB article here:
> XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile
> http://support.microsoft.com/?id=284271
>
> Hope these help.
>
> Sincerely,
> John Chen, MCSE, MCSA, MCDBA, MCSD
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via
> your newsreader so that others may learn and benefit
> from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
date: Mon, 12 Jun 2006 17:43:06 -0400
author: Harrison Midkiff
Re: Using a Recipient Policy to delete e-mail for Junk E-mail
Hi Harrison,
How are you doing? I am just checking to see how things are going there. If
you would like further assistance, please do not hesitate to let me know.
Have a great day!
Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
date: Fri, 16 Jun 2006 02:07:26 GMT
author: (John Chen [MSFT])
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