Journaling of external contacts   

Hi all--
    I am looking for a way with Win2003/Exchange/Windows Sharepoint to 
'AutoJournal' communications with external contacts.  By external contacts, 
I am thinking mail-enabled external contacts in AD, public folder contacts, 
and/or Windows SharePoint contacts.  Ultimately, I would like to be able to 
go to the Activities tab of any external contact and see the e-mails, appt. 
requests, etc. that relate to that particular contact.  I would like for any 
authorized user within the organization to be able to look at this list of 
past activities.
    This is simple enough when using Journaling in conjunction with Contacts 
that are contained within an individual user mailbox.  Performing this task 
with a company-wide external contact seems to be a different story.
    When I say Journaling, I am referring to the activity-tracking type of 
journaling as opposed to the "archive-journaling" that, for example, sends a 
copy of each outbound e-mail to a common mailbox.

    Any help would be greatly appreciated.  I'm pulling my hair out!

Thanks

p.s.  I realize that a CRM package would accomplish this task.  Is there a 
way short of CRM?

date: Wed, 19 Apr 2006 19:00:04 -0600   author:   Bryce Ingalls

Re: Journaling of external contacts   

You asked this two days ago and were asked to have a look at a
package. I know you read the email because we mentioned a CRM package
that I knew you wouldn't go for because it's way overkill for one
little task. Did you look at the other pssoble solution and discount
it?

date: Thu, 20 Apr 2006 05:25:08 +0100   author:   Mark Arnold [MVP]

Re: Journaling of external contacts   

Hi Mark--

Sorry for the re-post.  I didn't think that I had done a very good job of 
explaining the situation in the original post.  I did take a look at the 
Selective Journaling product.  I don't see that it accomplishes my 
objective.

Thanks,

Bryce

"Mark Arnold [MVP]"  wrote in message 
news:t63e421par9bv61stk1upkaqc8ioi90e0g@4ax.com...
> You asked this two days ago and were asked to have a look at a
> package. I know you read the email because we mentioned a CRM package
> that I knew you wouldn't go for because it's way overkill for one
> little task. Did you look at the other pssoble solution and discount
> it?

date: Thu, 20 Apr 2006 09:58:13 -0600   author:   Bryce Ingalls

Re: Journaling of external contacts   

I reviewed it as well since there are updates to various products
coming out all the time. You can't keep up with everything all the
time.

The only way I can think of without running some auditing on (say)
your expensive anti spam s/w is to send mail to a DG where the members
of the DG are the external contact and a ghost mailbox. Obviously you
need to clean out that ghost mailbox often (if you're on E2Kn Standard
Edition)

date: Thu, 20 Apr 2006 19:32:57 +0100   author:   Mark Arnold [MVP]

Re: Journaling of external contacts   

Thanks Mark.  After a pretty thorough investigation, it looks like my client 
is indeed leaning toward a CRM package.

Bryce


"Mark Arnold [MVP]"  wrote in message 
news:0rkf42tsgqbj93t47bpv03r2kep4936sbc@4ax.com...
>I reviewed it as well since there are updates to various products
> coming out all the time. You can't keep up with everything all the
> time.
>
> The only way I can think of without running some auditing on (say)
> your expensive anti spam s/w is to send mail to a DG where the members
> of the DG are the external contact and a ghost mailbox. Obviously you
> need to clean out that ghost mailbox often (if you're on E2Kn Standard
> Edition)

date: Fri, 21 Apr 2006 11:07:57 -0600   author:   Bryce Ingalls