This is a follow up to a problem I had last year and I know there were several other people posting with similar odd losses of specific large attachments in cache mode. I finally found the problem during building renovations. It turns out the network link to the computer ran through an undocumented switch and Cat-3 cable in part of the route. Once the network staff connected it over to the Cat-6 system it was supposed to be on, the loss of scanner attachment files in cache mode stopped. **************************************************************** Original problem statement I've one user that receives documents from a copier/scanner. The documents come in an email and are downloaded from the scanner server via a pop connection in the Outlook client. These emails vanish if the client is configured in local cache mode. Since they are scans, it take a while to download and I can see it happening in the progress box; it also disappears off the scanner server. I have no control over the scanner, it's maintained by a different department. I've been able to determine so far: The emails from the same scanner reach other users and can be forwarded to the problem account without loss. The other Outlook clients are using exchange/outlook in the local cache mode. The Outlook pop connections to other email systems function normally and no mail loss has been seen in several months of operation since the exchange account was established. The problem existed from the first time the user tried to retrieve a scanned document but did not bother to inform me until a crisis point was reached several months later.
