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date: Tue, 4 Dec 2007 16:40:07 -0500,
group: microsoft.public.exchange.mobility
back
Re: Cannot connect to Exchange server using VersaMail
The user receives a username/password error on his phone, but there is
nothing entered in any event log on the server that I can find.
As stated in the original message, the same username/password does work with
OWA and a different user's login/password works fine on the phone. I am
assuming that there is corruption somewhere regarding this user. I have
very little experience with the mobile side of Exchange so I don't know
where to start with troubleshooting. I don't know if it is an Exchange
issue or IIS or how to determine where the problem is.
thanks
"John Oliver, Jr. [MVP]" wrote in message
news:e9IYIIPPIHA.5860@TK2MSFTNGP04.phx.gbl...
> Are you receiving any errors when the user tries to login? Are you using
> SSL to connect with EAS?
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2008
> Microsoft Certified Partner
>
>
> "D Cope" <ccstechhelp@nospam.nospam> wrote in message
> news:%23sTXqrAPIHA.3816@TK2MSFTNGP04.phx.gbl...
>> Yes they are both logging into the same Exchange server.
>>
>> "Helio Diamant - MS-MVP/Mobile Devices"
>> wrote in message news:ucbwIz%23NIHA.2308@TK2MSFTNGP05.phx.gbl...
>>> Is the other user connecting to the same Exchange Server?
>>>
>>> If negative, I would place my bet on some non-activated service on the
>>> server, or some firewall that is not publishing Activesync, but only
>>> OWA.
>>>
>>> --
>>> ----
>>> Helio Diamant
>>> MS-MVP/Mobile Devices
>>> Editor - PocketPCFreak.com
>>>
>>>
>>>
>>> "D Cope" <ccstechhelp@nospam.nospam> wrote in message
>>> news:utdq94rNIHA.3916@TK2MSFTNGP02.phx.gbl...
>>>>I have a client who is using a phone with VersaMail as the client. The
>>>>Exchange server is 2003 SP2 running ActiveSync (part of SBS 2003). He
>>>>gets a username/password login error everytime he tries to "get" mail.
>>>>We compared his VersaMail version and configuration to that of another
>>>>user with the same phone and all settings are the same. We tested his
>>>>phone using the other user's name/pswd and it connected fine. The
>>>>original username/password works fine with outlook and OWA. I have
>>>>compared everything I know of in active directory between the two users
>>>>but cannot see any difference.
>>>>
>>>> I am assuming that there is a hidden property that is not the same
>>>> between the two users, but I don't know how to go about finding what is
>>>> different. Any help is greatly appreciated.
>>>>
>>>>
>>>
>>>
>>
>>
>
>
date: Mon, 17 Dec 2007 10:58:23 -0500
author: D Cope am
Re: Cannot connect to Exchange server using VersaMail
Strange, very rare its actaully something to do with the account or mailbox.
You could quickly recreate his/her mailbox first. If that does not work,
try recreating the user account.
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
"D Cope" <ccstechhelp@nospam.nospam> wrote in message
news:ucdoqWMQIHA.3676@TK2MSFTNGP06.phx.gbl...
> The user receives a username/password error on his phone, but there is
> nothing entered in any event log on the server that I can find.
>
> As stated in the original message, the same username/password does work
> with OWA and a different user's login/password works fine on the phone. I
> am assuming that there is corruption somewhere regarding this user. I
> have very little experience with the mobile side of Exchange so I don't
> know where to start with troubleshooting. I don't know if it is an
> Exchange issue or IIS or how to determine where the problem is.
>
> thanks
>
> "John Oliver, Jr. [MVP]" wrote in message
> news:e9IYIIPPIHA.5860@TK2MSFTNGP04.phx.gbl...
>> Are you receiving any errors when the user tries to login? Are you using
>> SSL to connect with EAS?
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2008
>> Microsoft Certified Partner
>>
>>
>> "D Cope" <ccstechhelp@nospam.nospam> wrote in message
>> news:%23sTXqrAPIHA.3816@TK2MSFTNGP04.phx.gbl...
>>> Yes they are both logging into the same Exchange server.
>>>
>>> "Helio Diamant - MS-MVP/Mobile Devices"
>>> wrote in message news:ucbwIz%23NIHA.2308@TK2MSFTNGP05.phx.gbl...
>>>> Is the other user connecting to the same Exchange Server?
>>>>
>>>> If negative, I would place my bet on some non-activated service on the
>>>> server, or some firewall that is not publishing Activesync, but only
>>>> OWA.
>>>>
>>>> --
>>>> ----
>>>> Helio Diamant
>>>> MS-MVP/Mobile Devices
>>>> Editor - PocketPCFreak.com
>>>>
>>>>
>>>>
>>>> "D Cope" <ccstechhelp@nospam.nospam> wrote in message
>>>> news:utdq94rNIHA.3916@TK2MSFTNGP02.phx.gbl...
>>>>>I have a client who is using a phone with VersaMail as the client. The
>>>>>Exchange server is 2003 SP2 running ActiveSync (part of SBS 2003). He
>>>>>gets a username/password login error everytime he tries to "get" mail.
>>>>>We compared his VersaMail version and configuration to that of another
>>>>>user with the same phone and all settings are the same. We tested his
>>>>>phone using the other user's name/pswd and it connected fine. The
>>>>>original username/password works fine with outlook and OWA. I have
>>>>>compared everything I know of in active directory between the two users
>>>>>but cannot see any difference.
>>>>>
>>>>> I am assuming that there is a hidden property that is not the same
>>>>> between the two users, but I don't know how to go about finding what
>>>>> is different. Any help is greatly appreciated.
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
date: Mon, 17 Dec 2007 12:46:15 -0500
author: John Oliver, Jr. [MVP]
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