Cannot sync T-Mobile MDA with Exchange 2003 Server . . . at wits end!   

I have a user at our company who recently received a T-Mobile MDA that we 
have had all sorts of problems with trying to get ActiveSync to work with it 
and our Exchange Server.

The server is Exchange 2003 SP2, and it is running on Windows 2000 Server 
SP4.

When I try to run the sync on the MDA, I continually get the 85010014 error. 
I think I've read just about every doc there is to read in the Microsoft 
Knowledgebase, and I've read numerous other docs on this matter, none of 
which seem to be helping, and the user, one of our VPs, is obviously as 
frustrated as I am that he can't access his e-mail with ActiveSync on the 
MDA.

I've tried setting up the server to use and not use SSL.  I've tried 
everything that's ever been shown to me in a doc or white paper.  Nothing so 
far has worked.

T-Mobile's support has been no help either.  I've been escalated to 3rd- and 
4th-level techs, and they're clueless.  The last tech I spoke to told me, "I 
don't know what to tell you, it works for me!"

Is there anyone who can help me with detailed instructions on what I might 
be doing wrong?  Is it the fact the server is Win2K and not Windows 2003? 
Is there a problem with MDAs and ActiveSync?  Any and all help would be 
greatly appreciated.


Thanks in advance,

-- 
Vincent Close
IT Manager
Tyler Elevator Products
Cleveland, OH
vclose@nospam.tylerelevator.com
Remove the "nospam" to reply

date: Thu, 15 Jun 2006 09:16:33 -0400   author:   Vincent Close

Re: Cannot sync T-Mobile MDA with Exchange 2003 Server . . . at wits end!   

I would first suggest, definitely use SSL with Activesync.  First question I 
have, does OMA work on the MDA?  What errors on the Exchange Event 
Application Log are you getting, if any, after trying a Sync?   Have you 
tried a Hard Reset on the phone itself?

-- 
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2006
Microsoft Certified Partner

"Vincent Close"  wrote in message 
news:%23%23nfu3HkGHA.1296@TK2MSFTNGP05.phx.gbl...
>I have a user at our company who recently received a T-Mobile MDA that we 
>have had all sorts of problems with trying to get ActiveSync to work with 
>it and our Exchange Server.
>
> The server is Exchange 2003 SP2, and it is running on Windows 2000 Server 
> SP4.
>
> When I try to run the sync on the MDA, I continually get the 85010014 
> error. I think I've read just about every doc there is to read in the 
> Microsoft Knowledgebase, and I've read numerous other docs on this matter, 
> none of which seem to be helping, and the user, one of our VPs, is 
> obviously as frustrated as I am that he can't access his e-mail with 
> ActiveSync on the MDA.
>
> I've tried setting up the server to use and not use SSL.  I've tried 
> everything that's ever been shown to me in a doc or white paper.  Nothing 
> so far has worked.
>
> T-Mobile's support has been no help either.  I've been escalated to 3rd- 
> and 4th-level techs, and they're clueless.  The last tech I spoke to told 
> me, "I don't know what to tell you, it works for me!"
>
> Is there anyone who can help me with detailed instructions on what I might 
> be doing wrong?  Is it the fact the server is Win2K and not Windows 2003? 
> Is there a problem with MDAs and ActiveSync?  Any and all help would be 
> greatly appreciated.
>
>
> Thanks in advance,
>
> -- 
> Vincent Close
> IT Manager
> Tyler Elevator Products
> Cleveland, OH
> vclose@nospam.tylerelevator.com
> Remove the "nospam" to reply
>

date: Thu, 15 Jun 2006 21:21:15 -0400   author:   John Oliver, Jr. [MVP]