Re: Exchange OMA 401.1 and 500 web errors, 30% of time failures.
Updated info--
I've found that all my users are getting the 8500014 errors on the
phones. The half that aren't seeing the errors are set to download mail
every 10 minutes, the half that do see the error are set to 'as it
arrives'. WM 5.0 is just rescheduling failed connections in the
background when it is set download every 10 minutes so the errors never
show up on the screens. Just in the ctrl log file.
-Michael
Here is one of these events as viewed from the WM 5.0 device (Cingular
8125).
2006-05-04 14:25:29 CSyncSchedulerExec::ProcessSchedule Calling
Schedule.OnEvent(event==1)
2006-05-04 14:25:29 CSyncSchedule::SaveProps Peak=5, Offp=30, Enable=1,
Exec=2, Ovr=0
2006-05-04 14:25:29 CSyncSchedule::SaveProps Begin==2006-05-04 14:23:59
2006-05-04 14:25:29 SyncBegin <sync
xmlns="http://schemas.microsoft.com/as/2004/core" type="scheduled"/>
2006-05-04 14:25:29 CSyncSchedule::SaveProps End==2006-05-04 14:25:29
2006-05-04 14:25:29 CSyncScheduler::FindMinTime Schedule Flags:
Enabled(1), Exe(2), Ovr(0)
2006-05-04 14:25:29 CSyncScheduler::FindMinTime MinTime==9999-12-31
00:00:00
2006-05-04 14:25:29 CSyncScheduler::ScheduleFor Not scheduling
2006-05-04 14:25:29 CSyncScheduler::Reschedule Reschedule Done
2006-05-04 14:25:29 EngineBegin server
{DD042B5E-0832-4D7B-9D1C-62CA17617527}
2006-05-04 14:25:40 EngineEnd hr=0x85010014
2006-05-04 14:25:40 RetrySync in 5 mins, retry 3, case 5
2006-05-04 14:25:40 CSyncSchedule::SaveProps Peak=5, Offp=30, Enable=1,
Exec=2, Ovr=4
2006-05-04 14:25:40 CSyncSchedule::SaveProps Begin==2006-05-04 14:28:10
2006-05-04 14:25:40 CSyncSchedule::SaveProps End==2006-05-04 14:30:40
2006-05-04 14:25:40 CSyncScheduler::FindMinTime Schedule Flags:
Enabled(1), Exe(2), Ovr(4)
2006-05-04 14:25:40 CSyncScheduler::FindMinTime MinTime==9999-12-31
00:00:00
2006-05-04 14:25:40 CSyncScheduler::ScheduleFor Not scheduling
2006-05-04 14:25:40 CSyncScheduler::Reschedule Reschedule Done
2006-05-04 14:25:40 CSyncScheduler::DoSave Schedule Save COMPLETE
2006-05-04 14:25:40 SyncEnd
2006-05-04 14:25:40 CSchedulerNotify::SyncEnd Sync complete
2006-05-04 14:25:40 CSyncSchedule::SaveProps Peak=5, Offp=30, Enable=1,
Exec=0, Ovr=4
2006-05-04 14:25:40 CSyncSchedule::SaveProps Begin==2006-05-04 14:28:10
2006-05-04 14:25:40 CSyncSchedule::SaveProps End==2006-05-04 14:30:40
2006-05-04 14:25:40 CSyncScheduler::FindMinTime Schedule Flags:
Enabled(1), Exe(0), Ovr(4)
2006-05-04 14:25:40 CSyncScheduler::FindMinTime MinTime==2006-05-04
14:30:40
2006-05-04 14:25:40 Scheduled 2006-05-04 14:30:40, handle=0x3900007d,
hr=0x0
2006-05-04 14:25:40 CSyncScheduler::Reschedule Reschedule Done
MichaelHam wrote:
> Hi
>
> I have two sets of problems. 1) unexplained errors in my logs. 2) some
> users get 8500014 errors about 30% of the time.
>
>
> 1) I am seeing 401.1 errors in my weblogs which are followed by 207
> connection lines. The first attempt to connect to OMA fails and I
> noticed it is not sending a username. Right after the failure a
> connection is made again this time it sends the username correctly. Can
> someone help me figure out why it is failing the first time?
>
> Example 401.1 / 207
> 2006-05-04 00:03:32 192.168.1.5 SEARCH
> /Exchange-OMA_ActiveSync/username@domain.com/ - 80 - 192.168.1.5
> Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
> 2006-05-04 00:03:32 192.168.1.5 SEARCH
> /Exchange-OMA_ActiveSync/username@domain.com/ - 80 DOMAIN\username
> 192.168.1.5 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
>
>
>
>
> 2) I am getting 500 errors in my weblogs and 3005 errors in the event
> logs. Even with these errors half of my users on OMA are working
> correctly and don't notice any issues from their WM 5.0 clients. The
> other two users don't get mail about 30% of the time, they see a
> 8500014 error.
>
> Example 500 error
> 2006-05-04 00:09:53 192.168.1.5 POST /Microsoft-Server-ActiveSync
> User=username&DeviceId=E1B7761A89AC81F0C2FA4F48471F8758&DeviceType=SmartPhone&Cmd=GetItemEstimate&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C1I487S336R0S0L0H0P
> 443 DOMAIN\username 12.12.12.23 MSFT-SPhone/4.0 500 0 0
>
>
>
> TIA
>
> Michael Ham
> System Administrator
date: 4 May 2006 15:19:51 -0700
author: MichaelHam
