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date: Tue, 4 Apr 2006 22:09:02 -0500,
group: microsoft.public.exchange.mobility
back
Re: Treo 700w and Calendar Corruption
Hey,
Let me add something since I've been searching for a solution, just to
answer questions I think people might ask.
I'm using the Exchange Active Sync, so I'm not doing this from a computer,
I'm doing over the Verizon Network. I don't use PST's (you couldn't do this
anyway using the Exchagne Active Sync).
Let me also point out again, this seems to be happening only when he enters
the appointment into the Treo and *then* syncs. This has also happened once
on a contact entry.
Again, any help is greatly appreciated.
Thanks,
Bob
"Bob Erwin" wrote in message
news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
> Hey,
>
> I'm assuming this would be a problem with all mobile devices, but I wanted
> to specify the Treo 700w in the subject.
>
> I'm having some problems with a client that is getting his calendar
> corrupted regularly and I'm not sure why this is happening. It seems that
> he is creating the calendar entry on the Treo and syncing up to the
> Exchange Server. Then when he does a sync the next time, it acts like it
> is going to sync (gives a progress bar on the calendar sync) and then
> stops gives an error that it is having a problem contacting the exchange
> server. (which I know is bogus).
>
> Is *anyone* else having this problem? Any ideas on how to solve it? Is
> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft Mobile
> Problem?
>
> Any help is greatly appreciated.
>
> Thanks,
> Bob
>
date: Tue, 4 Apr 2006 22:23:52 -0500
author: Bob Erwin
Re: Treo 700w and Calendar Corruption
I haven't run across this problem, during the initial sync with exchange are
all the appointments showing up correctly on the treo? Also does the user
have any third party pim software installed? As a test I created an
appointment on my treo 700 and it synced fine to the server. Have you tried
doing a hard reset and start from scratch?
--
--
Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
"Bob Erwin" wrote in message
news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
> Hey,
>
> I'm assuming this would be a problem with all mobile devices, but I wanted
> to specify the Treo 700w in the subject.
>
> I'm having some problems with a client that is getting his calendar
> corrupted regularly and I'm not sure why this is happening. It seems that
> he is creating the calendar entry on the Treo and syncing up to the
> Exchange Server. Then when he does a sync the next time, it acts like it
> is going to sync (gives a progress bar on the calendar sync) and then
> stops gives an error that it is having a problem contacting the exchange
> server. (which I know is bogus).
>
> Is *anyone* else having this problem? Any ideas on how to solve it? Is
> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft Mobile
> Problem?
>
> Any help is greatly appreciated.
>
> Thanks,
> Bob
>
date: Wed, 5 Apr 2006 18:36:09 -0400
author: Eric Hicks [MVP] i'.u
Re: Treo 700w and Calendar Corruption
Thanks for the response.
Yes, I can get an initial sync of all the calendars and it will work for a
while and then I'll get a corruption. At that time it will show a calendar
status 0/15 and then the sync process will stop.
Something interesting today which might be the root of the problem. The
Treo is now not able to sync at all from the Exchange Server...it is giving
me a 0x85010001 error code. This is different than what it was doing
before. Nothing that I know of has changed on the server.
I've check the groups and it seems that many people create the additional
Virtual Directory to solve this problem using the ExchangeVdir key:
http://support.microsoft.com/?id=817379. I initially had this set up and
again it was working for 3 weeks or so and then all of the sudden I'm
getting this error.
If I look in the sync logs on the Treo the error is a "Bad Request" error.
I'm pretty confused on this problem, so any direction for me to look is
appreciated.
Thanks,
Bob
"Eric Hicks [MVP]" <i'm@home.with.u> wrote in message
news:eld%234FQWGHA.3848@TK2MSFTNGP05.phx.gbl...
>I haven't run across this problem, during the initial sync with exchange
>are all the appointments showing up correctly on the treo? Also does the
>user have any third party pim software installed? As a test I created an
>appointment on my treo 700 and it synced fine to the server. Have you
>tried doing a hard reset and start from scratch?
>
> --
> --
> Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
>
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
>
> "Bob Erwin" wrote in message
> news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
>> Hey,
>>
>> I'm assuming this would be a problem with all mobile devices, but I
>> wanted to specify the Treo 700w in the subject.
>>
>> I'm having some problems with a client that is getting his calendar
>> corrupted regularly and I'm not sure why this is happening. It seems
>> that he is creating the calendar entry on the Treo and syncing up to the
>> Exchange Server. Then when he does a sync the next time, it acts like it
>> is going to sync (gives a progress bar on the calendar sync) and then
>> stops gives an error that it is having a problem contacting the exchange
>> server. (which I know is bogus).
>>
>> Is *anyone* else having this problem? Any ideas on how to solve it? Is
>> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft
>> Mobile Problem?
>>
>> Any help is greatly appreciated.
>>
>> Thanks,
>> Bob
>>
>
>
date: Thu, 6 Apr 2006 00:22:54 -0500
author: Bob Erwin
Re: Treo 700w and Calendar Corruption
Try hard resetting the Treo and reinstalling VersaMail. I have seen these
issues before and the only way I resolved it was by doing a hard reset on
the device. You might also try outlook /cleanfreebusy on the users Outlook
Mailbox.
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2006
Microsoft Certified Partner
"Bob Erwin" wrote in message
news:u$0jcoTWGHA.3660@TK2MSFTNGP04.phx.gbl...
> Thanks for the response.
>
> Yes, I can get an initial sync of all the calendars and it will work for a
> while and then I'll get a corruption. At that time it will show a
> calendar status 0/15 and then the sync process will stop.
>
> Something interesting today which might be the root of the problem. The
> Treo is now not able to sync at all from the Exchange Server...it is
> giving me a 0x85010001 error code. This is different than what it was
> doing before. Nothing that I know of has changed on the server.
>
> I've check the groups and it seems that many people create the additional
> Virtual Directory to solve this problem using the ExchangeVdir key:
> http://support.microsoft.com/?id=817379. I initially had this set up and
> again it was working for 3 weeks or so and then all of the sudden I'm
> getting this error.
>
> If I look in the sync logs on the Treo the error is a "Bad Request" error.
> I'm pretty confused on this problem, so any direction for me to look is
> appreciated.
>
> Thanks,
> Bob
>
>
> "Eric Hicks [MVP]" <i'm@home.with.u> wrote in message
> news:eld%234FQWGHA.3848@TK2MSFTNGP05.phx.gbl...
>>I haven't run across this problem, during the initial sync with exchange
>>are all the appointments showing up correctly on the treo? Also does the
>>user have any third party pim software installed? As a test I created an
>>appointment on my treo 700 and it synced fine to the server. Have you
>>tried doing a hard reset and start from scratch?
>>
>> --
>> --
>> Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
>>
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>>
>> "Bob Erwin" wrote in message
>> news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
>>> Hey,
>>>
>>> I'm assuming this would be a problem with all mobile devices, but I
>>> wanted to specify the Treo 700w in the subject.
>>>
>>> I'm having some problems with a client that is getting his calendar
>>> corrupted regularly and I'm not sure why this is happening. It seems
>>> that he is creating the calendar entry on the Treo and syncing up to the
>>> Exchange Server. Then when he does a sync the next time, it acts like
>>> it is going to sync (gives a progress bar on the calendar sync) and then
>>> stops gives an error that it is having a problem contacting the exchange
>>> server. (which I know is bogus).
>>>
>>> Is *anyone* else having this problem? Any ideas on how to solve it? Is
>>> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft
>>> Mobile Problem?
>>>
>>> Any help is greatly appreciated.
>>>
>>> Thanks,
>>> Bob
>>>
>>
>>
>
>
date: Thu, 6 Apr 2006 20:49:17 -0400
author: John Oliver, Jr. [MVP]
Re: Treo 700w and Calendar Corruption
Sorry, ignore the Versamail portion, only for 650. Still try a hard reset
to see if this helps.
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2006
Microsoft Certified Partner
"John Oliver, Jr. [MVP]" wrote in message
news:%23XBdT0dWGHA.3684@TK2MSFTNGP05.phx.gbl...
> Try hard resetting the Treo and reinstalling VersaMail. I have seen these
> issues before and the only way I resolved it was by doing a hard reset on
> the device. You might also try outlook /cleanfreebusy on the users
> Outlook Mailbox.
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2006
> Microsoft Certified Partner
>
> "Bob Erwin" wrote in message
> news:u$0jcoTWGHA.3660@TK2MSFTNGP04.phx.gbl...
>> Thanks for the response.
>>
>> Yes, I can get an initial sync of all the calendars and it will work for
>> a while and then I'll get a corruption. At that time it will show a
>> calendar status 0/15 and then the sync process will stop.
>>
>> Something interesting today which might be the root of the problem. The
>> Treo is now not able to sync at all from the Exchange Server...it is
>> giving me a 0x85010001 error code. This is different than what it was
>> doing before. Nothing that I know of has changed on the server.
>>
>> I've check the groups and it seems that many people create the additional
>> Virtual Directory to solve this problem using the ExchangeVdir key:
>> http://support.microsoft.com/?id=817379. I initially had this set up and
>> again it was working for 3 weeks or so and then all of the sudden I'm
>> getting this error.
>>
>> If I look in the sync logs on the Treo the error is a "Bad Request"
>> error. I'm pretty confused on this problem, so any direction for me to
>> look is appreciated.
>>
>> Thanks,
>> Bob
>>
>>
>> "Eric Hicks [MVP]" <i'm@home.with.u> wrote in message
>> news:eld%234FQWGHA.3848@TK2MSFTNGP05.phx.gbl...
>>>I haven't run across this problem, during the initial sync with exchange
>>>are all the appointments showing up correctly on the treo? Also does the
>>>user have any third party pim software installed? As a test I created an
>>>appointment on my treo 700 and it synced fine to the server. Have you
>>>tried doing a hard reset and start from scratch?
>>>
>>> --
>>> --
>>> Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
>>>
>>> The MS-MVP Program - http://mvp.support.microsoft.com
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights...
>>>
>>> "Bob Erwin" wrote in message
>>> news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
>>>> Hey,
>>>>
>>>> I'm assuming this would be a problem with all mobile devices, but I
>>>> wanted to specify the Treo 700w in the subject.
>>>>
>>>> I'm having some problems with a client that is getting his calendar
>>>> corrupted regularly and I'm not sure why this is happening. It seems
>>>> that he is creating the calendar entry on the Treo and syncing up to
>>>> the Exchange Server. Then when he does a sync the next time, it acts
>>>> like it is going to sync (gives a progress bar on the calendar sync)
>>>> and then stops gives an error that it is having a problem contacting
>>>> the exchange server. (which I know is bogus).
>>>>
>>>> Is *anyone* else having this problem? Any ideas on how to solve it?
>>>> Is it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft
>>>> Mobile Problem?
>>>>
>>>> Any help is greatly appreciated.
>>>>
>>>> Thanks,
>>>> Bob
>>>>
>>>
>>>
>>
>>
>
>
date: Thu, 6 Apr 2006 22:25:46 -0400
author: John Oliver, Jr. [MVP]
Re: Treo 700w and Calendar Corruption
I have had the same issue only with Contacts. It will get partway
through the sync then quit. A hard reset has been the only fix.
However to avoid a hard reset, I have been able to change the activesync
behavior to sync the contacts with outlook instead of exchange. It
works, but it is not the ideal solution. Hopefully the pending AKU2
update will resolve this problem.
John Mahala
"Bob Erwin" wrote in message
news:u$0jcoTWGHA.3660@TK2MSFTNGP04.phx.gbl:
> Thanks for the response.
>
> Yes, I can get an initial sync of all the calendars and it will work for
> a
> while and then I'll get a corruption. At that time it will show a
> calendar
> status 0/15 and then the sync process will stop.
>
> Something interesting today which might be the root of the problem. The
> Treo is now not able to sync at all from the Exchange Server...it is
> giving
> me a 0x85010001 error code. This is different than what it was doing
> before. Nothing that I know of has changed on the server.
>
> I've check the groups and it seems that many people create the
> additional
> Virtual Directory to solve this problem using the ExchangeVdir key:
> http://support.microsoft.com/?id=817379. I initially had this set up
> and
> again it was working for 3 weeks or so and then all of the sudden I'm
> getting this error.
>
> If I look in the sync logs on the Treo the error is a "Bad Request"
> error.
> I'm pretty confused on this problem, so any direction for me to look is
> appreciated.
>
> Thanks,
> Bob
>
>
> "Eric Hicks [MVP]" <i'm@home.with.u> wrote in message
> news:eld%234FQWGHA.3848@TK2MSFTNGP05.phx.gbl...
>
> >I haven't run across this problem, during the initial sync with
> exchange
> >are all the appointments showing up correctly on the treo? Also does
> the
> >user have any third party pim software installed? As a test I created
> an
> >appointment on my treo 700 and it synced fine to the server. Have you
> >tried doing a hard reset and start from scratch?
> >
> > --
> > --
> > Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
> >
> > The MS-MVP Program - http://mvp.support.microsoft.com
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights...
> >
> > "Bob Erwin" wrote in message
> > news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
>
> >> Hey,
> >>
> >> I'm assuming this would be a problem with all mobile devices, but I
> >> wanted to specify the Treo 700w in the subject.
> >>
> >> I'm having some problems with a client that is getting his calendar
> >> corrupted regularly and I'm not sure why this is happening. It seems
> >> that he is creating the calendar entry on the Treo and syncing up to
> the
> >> Exchange Server. Then when he does a sync the next time, it acts
> like it
> >> is going to sync (gives a progress bar on the calendar sync) and then
> >> stops gives an error that it is having a problem contacting the
> exchange
> >> server. (which I know is bogus).
> >>
> >> Is *anyone* else having this problem? Any ideas on how to solve it?
> Is
> >> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft
> >> Mobile Problem?
> >>
> >> Any help is greatly appreciated.
> >>
> >> Thanks,
> >> Bob
> >>
> >
>
> >
date: Mon, 10 Apr 2006 18:51:06 +0000
author: John Mahala
Re: Treo 700w and Calendar Corruption
I believe the upcoming rom update will fix this issue but don't quote me on
that. From what I'm hearing exchange sync on the treo 700w is a crap shoot.
While I haven't had any problems with my treo I have worked with a user in
my office to fix some syncing issues he had. It sounds like the same things
people here are going through. The only thing that seemed to work was to
uncheck all the items from excahnge sync, allow the device to clear off all
the items then bring things back one by one. So far the user hasn't had any
other issues and hopefully it stays that way.
--
--
Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
"John Mahala" wrote in message
news:exMFE9MXGHA.4924@TK2MSFTNGP05.phx.gbl...
>I have had the same issue only with Contacts. It will get partway through
>the sync then quit. A hard reset has been the only fix. However to avoid
>a hard reset, I have been able to change the activesync behavior to sync
>the contacts with outlook instead of exchange. It works, but it is not the
>ideal solution. Hopefully the pending AKU2 update will resolve this
>problem.
>
> John Mahala
>
>
> "Bob Erwin" wrote in message
> news:u$0jcoTWGHA.3660@TK2MSFTNGP04.phx.gbl:
>
>> Thanks for the response.
>>
>> Yes, I can get an initial sync of all the calendars and it will work for
>> a
>> while and then I'll get a corruption. At that time it will show a
>> calendar
>> status 0/15 and then the sync process will stop.
>>
>> Something interesting today which might be the root of the problem. The
>> Treo is now not able to sync at all from the Exchange Server...it is
>> giving
>> me a 0x85010001 error code. This is different than what it was doing
>> before. Nothing that I know of has changed on the server.
>>
>> I've check the groups and it seems that many people create the
>> additional
>> Virtual Directory to solve this problem using the ExchangeVdir key:
>> http://support.microsoft.com/?id=817379. I initially had this set up
>> and
>> again it was working for 3 weeks or so and then all of the sudden I'm
>> getting this error.
>>
>> If I look in the sync logs on the Treo the error is a "Bad Request"
>> error.
>> I'm pretty confused on this problem, so any direction for me to look is
>> appreciated.
>>
>> Thanks,
>> Bob
>>
>>
>> "Eric Hicks [MVP]" <i'm@home.with.u> wrote in message
>> news:eld%234FQWGHA.3848@TK2MSFTNGP05.phx.gbl...
>>
>> >I haven't run across this problem, during the initial sync with
>> exchange
>> >are all the appointments showing up correctly on the treo? Also does
>> the
>> >user have any third party pim software installed? As a test I created
>> an
>> >appointment on my treo 700 and it synced fine to the server. Have you
>> >tried doing a hard reset and start from scratch?
>> >
>> > --
>> > --
>> > Eric Hicks [That_Kid] (MS-MVP Mobile Devices)
>> >
>> > The MS-MVP Program - http://mvp.support.microsoft.com
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights...
>> >
>> > "Bob Erwin" wrote in message
>> > news:OCN%2384FWGHA.2268@TK2MSFTNGP02.phx.gbl...
>>
>> >> Hey,
>> >>
>> >> I'm assuming this would be a problem with all mobile devices, but I
>> >> wanted to specify the Treo 700w in the subject.
>> >>
>> >> I'm having some problems with a client that is getting his calendar
>> >> corrupted regularly and I'm not sure why this is happening. It seems
>> >> that he is creating the calendar entry on the Treo and syncing up to
>> the
>> >> Exchange Server. Then when he does a sync the next time, it acts
>> like it
>> >> is going to sync (gives a progress bar on the calendar sync) and then
>> >> stops gives an error that it is having a problem contacting the
>> exchange
>> >> server. (which I know is bogus).
>> >>
>> >> Is *anyone* else having this problem? Any ideas on how to solve it?
>> Is
>> >> it an Exchange problem, Outlook Problem, Treo Problem, or Microsoft
>> >> Mobile Problem?
>> >>
>> >> Any help is greatly appreciated.
>> >>
>> >> Thanks,
>> >> Bob
>> >>
>> >
>>
>> >
>
date: Mon, 10 Apr 2006 19:10:45 -0400
author: Eric Hicks [MVP] i'.u
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