I just upgraded our Exchange 2003 server from SP1 to SP2 and now none of our previously working mobile devices synch. There are no errors, the device just says it's synching and it only has data up to the server upgrade time. I checked the settings in Exchange and all of the Mobile Services stuff is still turned on and I checked the individual users in AD and the settings are still turned on there too. It doesn't matter if the device is in the cradle or not it doesn't synch and there are no errors. Thanks for any help you are able to give.
Well, after 3.5 hours on the phone with Microsoft I figured out the problem and I wanted to post it here in case anyone else ever runs into this. It turned out that Trend Micro AV was the issue. It is so tightly integrated with Exchange that you need to remove it before you install SP2 and then reinstall after. Here are some Microsoft KB articles the tech referenced in his follow up email 827615, 894065. alan414@gmail.com wrote: > I just upgraded our Exchange 2003 server from SP1 to SP2 and now none > of our previously working mobile devices synch. There are no errors, > the device just says it's synching and it only has data up to the > server upgrade time. I checked the settings in Exchange and all of the > Mobile Services stuff is still turned on and I checked the individual > users in AD and the settings are still turned on there too. It doesn't > matter if the device is in the cradle or not it doesn't synch and there > are no errors. > > Thanks for any help you are able to give.
