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date: Mon, 30 Jun 2008 18:13:01 -0700,    group: microsoft.public.exchange.misc        back       


Name is not being displayed.   
Exchange 2003, winXP, outlook 2003

One person sends out e-mails and it shows up as user@domain.com, instead of 
“first , last name”.
All users are fine except one.
Any ideas what’s wrong.
date: Mon, 30 Jun 2008 18:13:01 -0700   author:   Eli am

Re: Name is not being displayed.   
It depends on what the user is using to do the sending.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"Eli" <eli@newsgroup.nospam> wrote in message 
news:56AECB3C-E8B9-4530-9659-DF8468D37206@microsoft.com...
> Exchange 2003, winXP, outlook 2003
>
> One person sends out e-mails and it shows up as user@domain.com, instead 
> of
> "first , last name".
> All users are fine except one.
> Any ideas what's wrong.
>
>
date: Mon, 30 Jun 2008 18:29:52 -0700   author:   Ed Crowley [MVP]

Re: Name is not being displayed.   
Outlook, or outlook web access-same thing.

"Ed Crowley [MVP]" wrote:

> It depends on what the user is using to do the sending.
> -- 
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
> 
> "Eli" <eli@newsgroup.nospam> wrote in message 
> news:56AECB3C-E8B9-4530-9659-DF8468D37206@microsoft.com...
> > Exchange 2003, winXP, outlook 2003
> >
> > One person sends out e-mails and it shows up as user@domain.com, instead 
> > of
> > "first , last name".
> > All users are fine except one.
> > Any ideas what's wrong.
> >
> > 
> 
> 
>
date: Mon, 30 Jun 2008 19:00:00 -0700   author:   Eli am

Re: Name is not being displayed.   
Hello,

Thank you for your post.

My name is Robbin Meng, and it is my pleasure to work with you on this 
issue! 

Please allow me to confirm that my understandings are correct. As I 
understand it, the issue is:

One of your domain users sends out e-mails and it shows up as 
user@domain.com, instead of first name ,last name. All users are fine 
except one.

If I have misunderstood your concerns please feel free to let me know.

This issue may occur if the user's display name has been modified. You can 
find the "Display name" in the Active Directory Users and Computers 
console, then under user's properties, General tab. "Display name" is used 
as the "friendly" or localized name used by other programs, such as 
Exchange server to alternate the email address. 

Please have a check. Hope this helps. 

Thank you for your time and cooperation!


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues 
regarding other Microsoft products, you'd better post in the corresponding 
newsgroups so that they can be resolved in an efficient and timely manner. 
You can locate the newsgroup here: 
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the 
"Notify me of replies" box to receive e-mail notifications when there are 
any updates in your thread. When responding to posts via your newsreader, 
please "Reply to Group" so that others may learn and benefit from your 
issue.

Microsoft engineers can only focus on one issue per thread. Although we 
provide other information for your reference, we recommend you post 
different incidents in different threads to keep the thread clean. In doing 
so, it will ensure your issues are resolved in a timely manner. 

For urgent issues, you may want to contact Microsoft CSS directly. Please 
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
date: Tue, 01 Jul 2008 08:08:46 GMT   author:   (Robbin Meng [MSFT])

Re: Name is not being displayed.   
display name appears as "first/last" and not like "user name"

but still e-mails come up as "user name"

""Robbin Meng [MSFT]"" wrote:

> 
> Hello,
> 
> Thank you for your post.
> 
> My name is Robbin Meng, and it is my pleasure to work with you on this 
> issue! 
> 
> Please allow me to confirm that my understandings are correct. As I 
> understand it, the issue is:
> 
> One of your domain users sends out e-mails and it shows up as 
> user@domain.com, instead of first name ,last name. All users are fine 
> except one.
> 
> If I have misunderstood your concerns please feel free to let me know.
> 
> This issue may occur if the user's display name has been modified. You can 
> find the "Display name" in the Active Directory Users and Computers 
> console, then under user's properties, General tab. "Display name" is used 
> as the "friendly" or localized name used by other programs, such as 
> Exchange server to alternate the email address. 
> 
> Please have a check. Hope this helps. 
> 
> Thank you for your time and cooperation!
> 
> 
> Best regards,
> Robbin Meng(MSFT)
> 
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> 
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues 
> regarding other Microsoft products, you'd better post in the corresponding 
> newsgroups so that they can be resolved in an efficient and timely manner. 
> You can locate the newsgroup here: 
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> 
> When opening a new thread via the web interface, we recommend you check the 
> "Notify me of replies" box to receive e-mail notifications when there are 
> any updates in your thread. When responding to posts via your newsreader, 
> please "Reply to Group" so that others may learn and benefit from your 
> issue.
> 
> Microsoft engineers can only focus on one issue per thread. Although we 
> provide other information for your reference, we recommend you post 
> different incidents in different threads to keep the thread clean. In doing 
> so, it will ensure your issues are resolved in a timely manner. 
> 
> For urgent issues, you may want to contact Microsoft CSS directly. Please 
> check http://support.microsoft.com for regional support phone numbers.
> 
> Any input or comments in this thread are highly appreciated.
> =====================================================
> 
> This posting is provided "AS IS" with no warranties, and confers no rights.
> 
>
date: Tue, 1 Jul 2008 14:29:12 -0700   author:   Eli am

Re: Name is not being displayed.   
Hello,

Thanks for your feedback.

Since the most possible cause has been eliminated. I suggest you consider 
the following situation:

1.	Check if all the emails the user send out show up as " user@domain.com 
"? and everyone else see the same thing from their Outlook client?

This issue may occur if a faker use that user's name as sender to pretend 
sending email to others. Therefore, people will see  " user@domain.com " 
instead of AD display name because this email is not actually sent from the 
genuine user.  This situation may occur when sender use SMTP command to 
telnet your SMTP server's 25 port and send email with fake sender address. 
To test it, let the user send out email to everyone using Outlook with his 
own profile and see if issue persists.

Telnet to Port 25 to Test SMTP Communication
<http://support.microsoft.com/kb/153119/en-us>

2.	If the issue persists, please send me a test from that user if possible, 
my email address is v-robmen@microsoft.com 

If we cannot resolve the issue after we perform the above steps, please 
help me collect some information for further investigation:

Information Need
==============
If possible, please capture some screenshot when the issue appears and send 
them to me : v-robmen@microsoft.com

Hope this helps. 

Thank you for your time and cooperation.


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
date: Fri, 04 Jul 2008 11:42:59 GMT   author:   (Robbin Meng [MSFT])

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