Exchange emnail import email   

Hello, 

I have a client who I have recently installed an SBS into their company.



Prior to me installing their own sbs server, they were using hosted exchange 
from a company in the UK.  So when I came to move the email from the hosted 
exchange to SBS I did an export of the mail (from hosted) to a PST file and 
then did a import into the sbs server. All seemed to be ok..... However it 
seems as if most of the emails have now been converted to plain text even 
though before hand they were HTML or RTF. Of course now that they have been 
converted to plain text when he replies to them, they stay in plain text and 
he cannot change the format. 



If he drafts a new email (in HTML or RGF) and sends it to his customers, 
they receive it in the same format  but when receives thier reply its in 
plain text. 



He is using Outlook 2007 and Exchange 2003 (SBS).  In OL2007 There is an 
option under Tools/Trust Center/Email Security which says "Read all standard 
email in plain text" this box is NOT checked. so it should not be set to read 
them as plain text. 



Anyone have any ideas what else to try. ? I am really stumped now..

date: Thu, 8 May 2008 14:30:01 -0700   author:   T

Re: Exchange emnail import email   

T  wrote:
> Hello,
>
> I have a client who I have recently installed an SBS into their
> company.
> Prior to me installing their own sbs server, they were using hosted
> exchange from a company in the UK.  So when I came to move the email
> from the hosted exchange to SBS I did an export of the mail (from
> hosted) to a PST file and then did a import into the sbs server. All
> seemed to be ok..... However it seems as if most of the emails have
> now been converted to plain text even though before hand they were
> HTML or RTF. Of course now that they have been converted to plain
> text when he replies to them, they stay in plain text and he cannot
> change the format.
> If he drafts a new email (in HTML or RGF) and sends it to his
> customers, they receive it in the same format  but when receives
> thier reply its in plain text.
> He is using Outlook 2007 and Exchange 2003 (SBS).  In OL2007 There is
> an option under Tools/Trust Center/Email Security which says "Read
> all standard email in plain text" this box is NOT checked. so it
> should not be set to read them as plain text.
> Anyone have any ideas what else to try. ? I am really stumped now.

If you did an import in outlook, that may be part of the problem. It's best 
not to import; it can cause problems. Always copy -

Open the PST file in the same profile as the mailbox once you've got the 
mailbox open (use file | open | outlook data file)
Expand it
Select the contents of the built-in folders (ctrl+a) and copy them (edit | 
copy to folder) to the appropriate folders in the mailbox.
[For calendars, change the view to by category to get an easier table view 
so you can do the copy.]
For user-created folders, select the folder itself & then use edit | copy to 
folder (and choose the root of the mailbox, or wherever).
Then right-click on the PST file and close it.

For *new* mail you might want to post in microsoft.public.outlook for more 
help....that's where the Outlook gurus hang out. You might want to mention 
whether others are having the same problem. I'm presuming you set up the SBS 
box using all its wizards, and the user got a brand-new Outlook profile when 
you installed the server.

date: Sat, 10 May 2008 09:57:39 -0400   author:   Lanwench [MVP - Exchange]