Our organization is currently implementing MS CRM. We have Exchange 2003 standard. Where are e-mails stored if they get linked to a contact in CRM? Do they stay in the Exchange information store? Thanks!
On Mon, 5 May 2008 12:54:01 -0700, S Butts wrote: >Our organization is currently implementing MS CRM. We have Exchange 2003 >standard. > >Where are e-mails stored if they get linked to a contact in CRM? Do they >stay in the Exchange information store? > >Thanks! I thought it used the mailbox and had a connector for access. Have you got a problem? Seems to me pretty easy to find out by logging onto the mailbox and seeing if there's anything in it.
Thank you for your quick reply. We are implementing CRM and I have not been brought in for much of the project except to provide the server support. Currently, our employees have very large Exchange mailboxes and I would like to begin implementing storage limits. However, I was told to wait since the impression was that once CRM is in place, e-mails linked to contacts in MS CRM will get taken out of the Exchange Information Store and stored within the CRM system. As the Network Administrator, I have concerns pertaining to the information store but the COO (former Director of Finance) has asked me to wait until CRM is in place. Is this assumption true? Thanks! "Mark Arnold [MVP]" wrote: > On Mon, 5 May 2008 12:54:01 -0700, S Butts > wrote: > > >Our organization is currently implementing MS CRM. We have Exchange 2003 > >standard. > > > >Where are e-mails stored if they get linked to a contact in CRM? Do they > >stay in the Exchange information store? > > > >Thanks! > > I thought it used the mailbox and had a connector for access. Have you > got a problem? Seems to me pretty easy to find out by logging onto the > mailbox and seeing if there's anything in it. >
