|
|
|
date: Wed, 16 Apr 2008 15:27:41 +0200,
group: microsoft.public.exchange.misc
back
RE: Can't send mail to various ext email addresses with Exchange 2007 with Error: 450 4.5.0 No recipient succeeded
Hello Hobbe,
Thank you for posting here.
From your post, I understand that your mail server cannot send emails to
various email domain.
I suggest you check following setting to see if it helps:
Suggestion 1: Checking Recipient Policies
================
1. Click Start, point to All Programs, point to Microsoft Exchange, and
then click System Manager.
2. Expand Recipients, and then click Recipient Policies.
3. In the right pane, right-click the Default Policy, and then click
Properties.
4. Click the E-Mail Addresses (Policy) tab. Make sure the recipient
policies are correct.
5. Click OK, click Yes, and then click Yes.
6. Quit Exchange System Manager.
Suggestion 2: Check if the PTR record is correct
=======================================
Please contact your ISP to check if the PTR record for your mail server is
correct.
Suggestion 3: Check the FQDN set for the SMTP virtual server:
=================================
Please check if the Fully-qualified Domain Name is correct for the SMTP
virtual server.
Suggestion 4: Contact the problematic domain's administrator to check the
block list
================
In order to keep track of the troubleshooting, I suggest you contact the
problematic domain's administrator to double confirm that your IP address
and domain name are not in their block list.
Suggestion 5: Temporarily disable Antivirus and firewall
=========================================
Please temporarily disable Antivirus and firewall software and then check
if the issue persists.
I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:
1. Please telnet the receiving domain's server and try to send an email by
using the problematic email domain and let me know the result.
Please refer to the following article for detailed steps:
XFOR: Telnet to Port 25 of IMC to Test IMC Communication
http://support.microsoft.com/?id=153119
Please capture screenshots of all the error messages.
2. Please let me know your email domain. You may send it to me by sending
an email to v-mzhuan@microsoft.com.
3. Please enable SMTP log first, reproduce the issue, then send the log to
v-mzhuan@microsoft.com:
NOTE: Please let me know the recipient's email address and the sender's
email address.
a. Open Exchange System Manager. Navigate to
Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
it and choose 'Properties'.
b. In General tab, check 'Enable logging' option. Click 'Properties'
button, enable *ALL* logging options in 'Advanced' tab.
c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.
d. Reproduce the problem (send e-mail through external account). Wait for
10~20 minutes.
e. Go back to the server. Open Windows Explorer and navigate to
%systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send it to
me.
Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| From: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| Subject: Can't send mail to various ext email addresses with Exchange
2007 with Error: 450 4.5.0 No recipient succeeded
| Date: Wed, 16 Apr 2008 15:27:41 +0200
| Lines: 37
| Organization: Export
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
| Message-ID:
| Newsgroups: microsoft.public.exchange.misc
| NNTP-Posting-Host: stoex01.swedishtrade.se 62.84.193.50
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:7120
| X-Tomcat-NG: microsoft.public.exchange.misc
|
| Hi,
|
| Our Edge do not send mail to various external email addresses. I have
| checked our DNS records MX etc and the domains we are trying to send to
and
| it looks fine.
|
| The error is below (I have replaced all addresses with x)
|
| Identity: stomail04\223940\808549
|
| Subject: This is a testmail
|
| Internet Message ID:
|
|
| From Address: xxxx.xxxxxxx@xxxxxxxxxx.se
|
| Status: Retry
|
| Size (KB): 4
|
| Message Source Name: SMTP:Default internal receive connector STOMAIL04
|
| Source IP: xxx.xxx.xxx.xxx
|
| SCL: -1
|
| Date Received: 4/16/2008 8:59:07 AM
|
| Expiration Time: 4/18/2008 8:59:07 AM
|
| Last Error: 450 4.5.0 No recipient succeeded
|
| Queue ID: stomail04\223940
|
| Recipients: xxxx.xxxxxxx@xxxxxxxxx.ua
|
|
date: Thu, 17 Apr 2008 06:17:27 GMT
author: (Manfred Zhuang [MSFT])
Re: Can't send mail to various ext email addresses with Exchange 2007 with Error: 450 4.5.0 No recipient succeeded
Thx for your reply, I will check these suggestion. But I think it can have
something to do with the FQDN and I tink we must regenerate a new
certificate.
Regards,
Hobbe
"Manfred Zhuang [MSFT]" wrote in message
news:sDtc2KFoIHA.8872@TK2MSFTNGHUB02.phx.gbl...
> Hello Hobbe,
>
> Thank you for posting here.
>
> From your post, I understand that your mail server cannot send emails to
> various email domain.
>
> I suggest you check following setting to see if it helps:
>
> Suggestion 1: Checking Recipient Policies
> ================
> 1. Click Start, point to All Programs, point to Microsoft Exchange, and
> then click System Manager.
> 2. Expand Recipients, and then click Recipient Policies.
> 3. In the right pane, right-click the Default Policy, and then click
> Properties.
> 4. Click the E-Mail Addresses (Policy) tab. Make sure the recipient
> policies are correct.
> 5. Click OK, click Yes, and then click Yes.
> 6. Quit Exchange System Manager.
>
> Suggestion 2: Check if the PTR record is correct
> =======================================
> Please contact your ISP to check if the PTR record for your mail server is
> correct.
>
> Suggestion 3: Check the FQDN set for the SMTP virtual server:
> =================================
> Please check if the Fully-qualified Domain Name is correct for the SMTP
> virtual server.
>
> Suggestion 4: Contact the problematic domain's administrator to check the
> block list
> ================
> In order to keep track of the troubleshooting, I suggest you contact the
> problematic domain's administrator to double confirm that your IP address
> and domain name are not in their block list.
>
> Suggestion 5: Temporarily disable Antivirus and firewall
> =========================================
> Please temporarily disable Antivirus and firewall software and then check
> if the issue persists.
>
> I hope the above information is helpful to you. If the problem still
> occurs, please help me gather following information:
>
> 1. Please telnet the receiving domain's server and try to send an email by
> using the problematic email domain and let me know the result.
>
> Please refer to the following article for detailed steps:
>
> XFOR: Telnet to Port 25 of IMC to Test IMC Communication
> http://support.microsoft.com/?id=153119
>
> Please capture screenshots of all the error messages.
>
> 2. Please let me know your email domain. You may send it to me by sending
> an email to v-mzhuan@microsoft.com.
>
> 3. Please enable SMTP log first, reproduce the issue, then send the log to
> v-mzhuan@microsoft.com:
>
> NOTE: Please let me know the recipient's email address and the sender's
> email address.
>
> a. Open Exchange System Manager. Navigate to
> Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
> it and choose 'Properties'.
>
> b. In General tab, check 'Enable logging' option. Click 'Properties'
> button, enable *ALL* logging options in 'Advanced' tab.
>
> c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.
>
> d. Reproduce the problem (send e-mail through external account). Wait for
> 10~20 minutes.
>
> e. Go back to the server. Open Windows Explorer and navigate to
> %systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send it
> to
> me.
>
> Please try the above steps at your earliest convenience. If you have any
> concern, please feel free to let me know.
>
> Best regards,
>
> Manfred Zhuang(MSFT)
> Microsoft Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --------------------
> | Reply-To: "Hobbe" <Hobbe_Export@newsgroup.nospam>
> | From: "Hobbe" <Hobbe_Export@newsgroup.nospam>
> | Subject: Can't send mail to various ext email addresses with Exchange
> 2007 with Error: 450 4.5.0 No recipient succeeded
> | Date: Wed, 16 Apr 2008 15:27:41 +0200
> | Lines: 37
> | Organization: Export
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | format=flowed;
> | charset="iso-8859-1";
> | reply-type=original
> | Content-Transfer-Encoding: 7bit
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
> | Message-ID:
> | Newsgroups: microsoft.public.exchange.misc
> | NNTP-Posting-Host: stoex01.swedishtrade.se 62.84.193.50
> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:7120
> | X-Tomcat-NG: microsoft.public.exchange.misc
> |
> | Hi,
> |
> | Our Edge do not send mail to various external email addresses. I have
> | checked our DNS records MX etc and the domains we are trying to send to
> and
> | it looks fine.
> |
> | The error is below (I have replaced all addresses with x)
> |
> | Identity: stomail04\223940\808549
> |
> | Subject: This is a testmail
> |
> | Internet Message ID:
> |
> |
> | From Address: xxxx.xxxxxxx@xxxxxxxxxx.se
> |
> | Status: Retry
> |
> | Size (KB): 4
> |
> | Message Source Name: SMTP:Default internal receive connector STOMAIL04
> |
> | Source IP: xxx.xxx.xxx.xxx
> |
> | SCL: -1
> |
> | Date Received: 4/16/2008 8:59:07 AM
> |
> | Expiration Time: 4/18/2008 8:59:07 AM
> |
> | Last Error: 450 4.5.0 No recipient succeeded
> |
> | Queue ID: stomail04\223940
> |
> | Recipients: xxxx.xxxxxxx@xxxxxxxxx.ua
> |
> |
>
date: Fri, 18 Apr 2008 08:57:34 +0200
author: Hobbe am
Re: Can't send mail to various ext email addresses with Exchange 2007 with Error: 450 4.5.0 No recipient succeeded
Hello Hobbe,
Thank you for your reply.
I understand that you will check the settings soon.
If there is anything I can do for you, feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| From: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| References:
| In-Reply-To:
| Subject: Re: Can't send mail to various ext email addresses with Exchange
2007 with Error: 450 4.5.0 No recipient succeeded
| Date: Fri, 18 Apr 2008 08:57:34 +0200
| Lines: 195
| Organization: Export
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
| Message-ID:
| Newsgroups: microsoft.public.exchange.misc
| NNTP-Posting-Host: stoex01.swedishtrade.se 62.84.193.50
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:7152
| X-Tomcat-NG: microsoft.public.exchange.misc
|
| Thx for your reply, I will check these suggestion. But I think it can
have
| something to do with the FQDN and I tink we must regenerate a new
| certificate.
|
| Regards,
| Hobbe
|
| "Manfred Zhuang [MSFT]" wrote in message
| news:sDtc2KFoIHA.8872@TK2MSFTNGHUB02.phx.gbl...
| > Hello Hobbe,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that your mail server cannot send emails to
| > various email domain.
| >
| > I suggest you check following setting to see if it helps:
| >
| > Suggestion 1: Checking Recipient Policies
| > ================
| > 1. Click Start, point to All Programs, point to Microsoft Exchange, and
| > then click System Manager.
| > 2. Expand Recipients, and then click Recipient Policies.
| > 3. In the right pane, right-click the Default Policy, and then click
| > Properties.
| > 4. Click the E-Mail Addresses (Policy) tab. Make sure the recipient
| > policies are correct.
| > 5. Click OK, click Yes, and then click Yes.
| > 6. Quit Exchange System Manager.
| >
| > Suggestion 2: Check if the PTR record is correct
| > =======================================
| > Please contact your ISP to check if the PTR record for your mail server
is
| > correct.
| >
| > Suggestion 3: Check the FQDN set for the SMTP virtual server:
| > =================================
| > Please check if the Fully-qualified Domain Name is correct for the SMTP
| > virtual server.
| >
| > Suggestion 4: Contact the problematic domain's administrator to check
the
| > block list
| > ================
| > In order to keep track of the troubleshooting, I suggest you contact the
| > problematic domain's administrator to double confirm that your IP
address
| > and domain name are not in their block list.
| >
| > Suggestion 5: Temporarily disable Antivirus and firewall
| > =========================================
| > Please temporarily disable Antivirus and firewall software and then
check
| > if the issue persists.
| >
| > I hope the above information is helpful to you. If the problem still
| > occurs, please help me gather following information:
| >
| > 1. Please telnet the receiving domain's server and try to send an email
by
| > using the problematic email domain and let me know the result.
| >
| > Please refer to the following article for detailed steps:
| >
| > XFOR: Telnet to Port 25 of IMC to Test IMC Communication
| > http://support.microsoft.com/?id=153119
| >
| > Please capture screenshots of all the error messages.
| >
| > 2. Please let me know your email domain. You may send it to me by
sending
| > an email to v-mzhuan@microsoft.com.
| >
| > 3. Please enable SMTP log first, reproduce the issue, then send the log
to
| > v-mzhuan@microsoft.com:
| >
| > NOTE: Please let me know the recipient's email address and the sender's
| > email address.
| >
| > a. Open Exchange System Manager. Navigate to
| > Servers\ServerName\Protocols\SMTP\Default SMTP virtual server.
Right-click
| > it and choose 'Properties'.
| >
| > b. In General tab, check 'Enable logging' option. Click 'Properties'
| > button, enable *ALL* logging options in 'Advanced' tab.
| >
| > c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.
| >
| > d. Reproduce the problem (send e-mail through external account). Wait
for
| > 10~20 minutes.
| >
| > e. Go back to the server. Open Windows Explorer and navigate to
| > %systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send
it
| > to
| > me.
| >
| > Please try the above steps at your earliest convenience. If you have any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | Reply-To: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| > | From: "Hobbe" <Hobbe_Export@newsgroup.nospam>
| > | Subject: Can't send mail to various ext email addresses with Exchange
| > 2007 with Error: 450 4.5.0 No recipient succeeded
| > | Date: Wed, 16 Apr 2008 15:27:41 +0200
| > | Lines: 37
| > | Organization: Export
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | format=flowed;
| > | charset="iso-8859-1";
| > | reply-type=original
| > | Content-Transfer-Encoding: 7bit
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
| > | Message-ID:
| > | Newsgroups: microsoft.public.exchange.misc
| > | NNTP-Posting-Host: stoex01.swedishtrade.se 62.84.193.50
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:7120
| > | X-Tomcat-NG: microsoft.public.exchange.misc
| > |
| > | Hi,
| > |
| > | Our Edge do not send mail to various external email addresses. I have
| > | checked our DNS records MX etc and the domains we are trying to send
to
| > and
| > | it looks fine.
| > |
| > | The error is below (I have replaced all addresses with x)
| > |
| > | Identity: stomail04\223940\808549
| > |
| > | Subject: This is a testmail
| > |
| > | Internet Message ID:
| > |
| > |
| > | From Address: xxxx.xxxxxxx@xxxxxxxxxx.se
| > |
| > | Status: Retry
| > |
| > | Size (KB): 4
| > |
| > | Message Source Name: SMTP:Default internal receive connector STOMAIL04
| > |
| > | Source IP: xxx.xxx.xxx.xxx
| > |
| > | SCL: -1
| > |
| > | Date Received: 4/16/2008 8:59:07 AM
| > |
| > | Expiration Time: 4/18/2008 8:59:07 AM
| > |
| > | Last Error: 450 4.5.0 No recipient succeeded
| > |
| > | Queue ID: stomail04\223940
| > |
| > | Recipients: xxxx.xxxxxxx@xxxxxxxxx.ua
| > |
| > |
| >
|
|
date: Mon, 21 Apr 2008 09:17:50 GMT
author: (Manfred Zhuang [MSFT])
|
|
