Messages not going to Windows-Mobile Device   

Hello everyone,

When a user connect his mobile device to Exchange, he doesn't get to see the 
body of the messages, until they're being read in Outlook or OWA. Only then 
he receives them on his mobile device.

Anybody any clues ?

Robert

date: Tue, 15 Apr 2008 06:15:02 -0700   author:   Robert Bleumer

Re: Messages not going to Windows-Mobile Device   

Hi Robert,

this issue is probably due to Antivirus configuration! In particular to 
backgroud scanning!

You have to enable background scanning of antivirus and this should solve 
your problem.

Bye, Matteo.

"Robert Bleumer"  wrote in message 
news:3E401C89-430E-4E37-B92D-171C73D8FECF@microsoft.com...
> Hello everyone,
>
> When a user connect his mobile device to Exchange, he doesn't get to see 
> the
> body of the messages, until they're being read in Outlook or OWA. Only 
> then
> he receives them on his mobile device.
>
> Anybody any clues ?
>
> Robert

date: Thu, 17 Apr 2008 11:42:01 +0100   author:   Matteo Cilloni

Re: Messages not going to Windows-Mobile Device   

Hi

We are experiencing the same problem – with Activesync versus Exchange 2003 
(Front-End, Back-End Exchange 2003 Standard Edition)
No messages are downloaded to mobile devices, but all other functions seem 
to work.

I have tried to deactivate all AntiVirus services (CA eTrust) – but it made 
no difference.

Note: This problem appeared just a few weeks ago. Activesync have worked 
fine before, so we do not understand why this problem appeared. We have not 
upgraded or reconfigured any systems in Exchange – no hotfixes have been 
installed.

Were running W2K3 SP1, tried upgrading to SP2 – but this made no difference 
on the problem.



"Matteo Cilloni" wrote:

> Hi Robert,
> 
> this issue is probably due to Antivirus configuration! In particular to 
> backgroud scanning!
> 
> You have to enable background scanning of antivirus and this should solve 
> your problem.
> 
> Bye, Matteo.
> 
> "Robert Bleumer"  wrote in message 
> news:3E401C89-430E-4E37-B92D-171C73D8FECF@microsoft.com...
> > Hello everyone,
> >
> > When a user connect his mobile device to Exchange, he doesn't get to see 
> > the
> > body of the messages, until they're being read in Outlook or OWA. Only 
> > then
> > he receives them on his mobile device.
> >
> > Anybody any clues ?
> >
> > Robert 
> 
> 
>

date: Tue, 29 Apr 2008 17:06:01 -0700   author:   Bjørn R.

Re: Messages not going to Windows-Mobile Device   

It was due to groupshield scanning in the background.

"Bjørn R." wrote:

> Hi
> 
> We are experiencing the same problem – with Activesync versus Exchange 2003 
> (Front-End, Back-End Exchange 2003 Standard Edition)
> No messages are downloaded to mobile devices, but all other functions seem 
> to work.
> 
> I have tried to deactivate all AntiVirus services (CA eTrust) – but it made 
> no difference.
> 
> Note: This problem appeared just a few weeks ago. Activesync have worked 
> fine before, so we do not understand why this problem appeared. We have not 
> upgraded or reconfigured any systems in Exchange – no hotfixes have been 
> installed.
> 
> Were running W2K3 SP1, tried upgrading to SP2 – but this made no difference 
> on the problem.
> 
> 
> 
> "Matteo Cilloni" wrote:
> 
> > Hi Robert,
> > 
> > this issue is probably due to Antivirus configuration! In particular to 
> > backgroud scanning!
> > 
> > You have to enable background scanning of antivirus and this should solve 
> > your problem.
> > 
> > Bye, Matteo.
> > 
> > "Robert Bleumer"  wrote in message 
> > news:3E401C89-430E-4E37-B92D-171C73D8FECF@microsoft.com...
> > > Hello everyone,
> > >
> > > When a user connect his mobile device to Exchange, he doesn't get to see 
> > > the
> > > body of the messages, until they're being read in Outlook or OWA. Only 
> > > then
> > > he receives them on his mobile device.
> > >
> > > Anybody any clues ?
> > >
> > > Robert 
> > 
> > 
> >

date: Mon, 5 May 2008 01:30:01 -0700   author:   Robert Bleumer