Status 4.4.7 - email sent 11 times   

Hello all,

I am investigating an issue where an email from our system was received 11 
times by a recipient, though only sent once from our system.  The email had a 
4 MB pdf attachment and was sent at 5:05 pm.  The recipient receives the 
email at 6:28 pm, nearly an hour and a half later.  Then receives the email 
10 more times.

Our server reports Status 4.4.7 only once, saying the message was delayed.  
However, our server queue has multiple copies of the email waiting to be sent.

While status 4.4.7 typically indicates a problem on the receiving server, 
this is still strange.

This problem happened a few months ago with the same recipient, but has not 
appeared until this morning and does not happen with any other recipients.

We are running Exchange 2003, sp2 on 2003 Server with Outlook 2003 clients 
running on XP machines.  Our Exchange server uses McAfee Groupshield software 
for anti-spam and anti-virus.

Does anyone think there might be an issue with our server?  I don't think 
so, but figured I'd play it safe.

-- 
Thanks, Jeff

date: Fri, 4 Jan 2008 06:48:01 -0800   author:   Jeff

Re: Status 4.4.7 - email sent 11 times   

The following article describes delivery status notifications in Microsoft
Exchange 2000 Server and Microsoft Exchange Server 2003.
Specifically, this article describes permanent failure messages and 
transient
failure messages that frequently end as permanent delivery errors.

Delivery status notifications in Exchange Server and in Small Business 
Server
http://support.microsoft.com/kb/284204/en-us

Try to disable the McAfee Group shield software to check if the issue occurs
from McAfee Group shield software.

Friendly
Anna

date: Mon, 7 Jan 2008 13:27:04 +0200   author:   Catastrofic

Re: Status 4.4.7 - email sent 11 times   

Hi Anna,

Thanks for the response.  I have that KB article bookmarked for reference, 
but it is good to post for others.

I will try what you suggested and this was one of my thoughts as well.  I'll 
post the results today if possible.  (if I disable group shield, I expect a 
lot of emails about spam, etc. ;) - so we'll see how the day goes)

-- 
Thanks, Jeff


"Catastrofic" wrote:

> The following article describes delivery status notifications in Microsoft
> Exchange 2000 Server and Microsoft Exchange Server 2003.
> Specifically, this article describes permanent failure messages and 
> transient
> failure messages that frequently end as permanent delivery errors.
> 
> Delivery status notifications in Exchange Server and in Small Business 
> Server
> http://support.microsoft.com/kb/284204/en-us
> 
> Try to disable the McAfee Group shield software to check if the issue occurs
> from McAfee Group shield software.
> 
> Friendly
> Anna
> 
> 
> 
>

date: Mon, 7 Jan 2008 05:37:00 -0800   author:   Jeff