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date: Tue, 6 May 2008 16:14:00 -0700,
group: microsoft.public.exchange.clients
back
RE: Outlook disconnects
Hello Brown,
Thank you for your post.
My name is Robbin Meng, and it is my pleasure to work with you on this
issue!
Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:
A Windows Vista computer which has Outlook 2007 installed constantly lost
connection with Exchange server.
If I have misunderstood your concerns please feel free to let me know.
Before we go further, please allow me to clarify the current situation:
1. Is the issue only related to this Windows Vista computer or only related
to this particular user?
Please try to use other client computers and other users account to
determine whether it is a computer or user related issue.
2. Have you opened the firewall on the Vista computer?
If you have installed any firewall or anti-virus and anti-spam software,
please temporarily disable all of them. Also, please temporarily disable
Windows firewall as well.
3. Have you tried using Cache Mode instead of Online Mode for your Outlook
2007?
Please check if the issue persists under Outlook cached mode.
If the issue reoccurs, please test if you can resolve the IP address and
computer name of the Exchange server from that Windows Vista client. If
not, please check the network configuration of the Windows Vista machine.
In addition, please check the following articles:
Windows Vista may disconnect client communications that use TCP port 1723
http://support.microsoft.com/kb/946567/en-us
Error message when you use Outlook 2007 in Windows Vista to try to connect
to a computer that is running Exchange Server 2003: "Task reported error
0x8004011D. The server is not available"
http://support.microsoft.com/kb/939321/en-us
After we perform the above steps, if we cannot resolve the issue , please
help me collect some information for further investigation:
Information Need
==============
Please enable Outlook Logging function and then send the log file to me for
further research. Please refer to KB300479 to enalbe it and collect the log
file. Please compress the log file and send to me at:
v-robmen@microsoft.com.
How to enable transport logging in Outlook
http://support.microsoft.com/kb/300479/en-us
I hope these steps will give you some help. Also, if you have any questions
or concerns, please do not hesitate to let me know.
Thank you for your time and cooperation!
Best regards,
Robbin Meng(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
date: Wed, 07 May 2008 09:47:54 GMT
author: (Robbin Meng [MSFT])
RE: Outlook disconnects
Hello Robbin,
You've asked some great questions here. I'm collecting information and will
reply when I have more. Thank you for your response.
""Robbin Meng [MSFT]"" wrote:
> Hello Brown,
>
> Thank you for your post.
>
> My name is Robbin Meng, and it is my pleasure to work with you on this
> issue!
>
> Please allow me to confirm that my understandings are correct. As I
> understand it, the issue is:
>
> A Windows Vista computer which has Outlook 2007 installed constantly lost
> connection with Exchange server.
>
> If I have misunderstood your concerns please feel free to let me know.
>
> Before we go further, please allow me to clarify the current situation:
>
> 1. Is the issue only related to this Windows Vista computer or only related
> to this particular user?
> Please try to use other client computers and other users account to
> determine whether it is a computer or user related issue.
>
> 2. Have you opened the firewall on the Vista computer?
> If you have installed any firewall or anti-virus and anti-spam software,
> please temporarily disable all of them. Also, please temporarily disable
> Windows firewall as well.
>
> 3. Have you tried using Cache Mode instead of Online Mode for your Outlook
> 2007?
> Please check if the issue persists under Outlook cached mode.
>
> If the issue reoccurs, please test if you can resolve the IP address and
> computer name of the Exchange server from that Windows Vista client. If
> not, please check the network configuration of the Windows Vista machine.
>
> In addition, please check the following articles:
>
> Windows Vista may disconnect client communications that use TCP port 1723
> http://support.microsoft.com/kb/946567/en-us
>
> Error message when you use Outlook 2007 in Windows Vista to try to connect
> to a computer that is running Exchange Server 2003: "Task reported error
> 0x8004011D. The server is not available"
> http://support.microsoft.com/kb/939321/en-us
>
>
> After we perform the above steps, if we cannot resolve the issue , please
> help me collect some information for further investigation:
>
> Information Need
> ==============
> Please enable Outlook Logging function and then send the log file to me for
> further research. Please refer to KB300479 to enalbe it and collect the log
> file. Please compress the log file and send to me at:
> v-robmen@microsoft.com.
>
> How to enable transport logging in Outlook
> http://support.microsoft.com/kb/300479/en-us
>
>
> I hope these steps will give you some help. Also, if you have any questions
> or concerns, please do not hesitate to let me know.
>
> Thank you for your time and cooperation!
>
>
> Best regards,
>
> Robbin Meng(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
date: Wed, 7 May 2008 14:04:05 -0700
author: JM Brown am
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