|
|
|
date: Wed, 26 Mar 2008 06:47:00 -0700,
group: microsoft.public.exchange.clients
back
Re: Is this user's exchange mailbox corrupt?
The issue occured when they logged into a PC they normally do not log into
becasue another user was on vacation. Are you saying that it is possible that
outlook rules or attributes might "transfer" to another user from another? I
have seen that happen, for example with power settings for user profiles. A
specific user's power settings would "transfer" to the local PC and the next
user that logged in inheritted those power settings. I had to match the power
settings under each user login and delete the local profile. Having them log
back in fixed that issue. Is this a possbility with Outlook? Please correct
me if I am wrong.
--
Thank you,
Brian
"Ed Crowley [MVP]" wrote:
> I would guess that it's user error. Perhaps his Outlook client is or was
> configured to delete all items in that folder upon exiting. Or perhaps he
> used a machine with a profile that was so configured, like one he connects
> with from home. It's hard to say, really.
> --
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
>
> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
> news:CA7279DA-3155-4D5A-B303-AA066658ABB9@microsoft.com...
> > Hello Ed,
> >
> > Thanks for replying. I have looked at the view and made sure there were
> > no filters applying and still nothing. I will note that the deleted items
> > folder now has been showing recently deleted items for the few days. The
> > recover deleted items option is grayed out. And the we did not have any
> > retention policies on the deleted items folder. Any suggestions?
> > --
> > Thank you,
> > Brian
> >
> >
> > "Ed Crowley [MVP]" wrote:
> >
> >> Look at the user's folder View on that folder.
> >> --
> >> Ed Crowley
> >> MVP - Exchange
> >> "Protecting the world from PSTs and brick backups!"
> >>
> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
> >> news:5C75948E-AE78-432E-A28B-F020CA8CF191@microsoft.com...
> >> > We use Outlook 2003 with Exchange 2003 v6.5 and have a user that opens
> >> > up
> >> > their Outlook 2003 email and notice that the deleted items folder will
> >> > display a number of deleted items but then the items will disappear and
> >> > will
> >> > not
> >> > show any deleted items. Here is what I have tried so far:
> >> >
> >> > 1) I had the user log into several PC's to see if it was isolated to
> >> > the
> >> > PC,
> >> > since no other users have reported this issue. That did not help- the
> >> > same
> >> > issue occurred.
> >> > 2) I checked event viewer for any errors related to Outlook or their
> >> > user
> >> > profile. I did not see Outlook errors but I saw a possible profile
> >> > related
> >> > event and made sure the user had full permissions to their roaming user
> >> > profile. That did not help.
> >> > 3) I checked Exchange event viewer and did not see anything outstanding
> >> > related to the user issue.
> >> > 4) We recently installed Outlook update 943649 on one of the PC's the
> >> > user
> >> > logs into. I uninstalled that update but that did not help- that to me
> >> > more than anything so far seems to be the culprit, but I also had her
> >> > log
> >> > into another PC that did not have the update and that did not improve
> >> > the
> >> > problem
> >> > 5) I made sure the View for Deleted items was set to "messages" as you
> >> > suggested- that was already set to that view.
> >> > 6) I tried detect and repair and that did not help.
> >> > 7) I had the user log into Outlook Web Access and they still cannot see
> >> > the
> >> > deleted items that were previously in there.
> >> > 8) I do not see any rules for the deleted items folder.
> >> >
> >> > If their mailbox is corrupt I would not know how to address that in
> >> > Exchange. I am researching my options if an Exchange repair is needed,
> >> > but
> >> > any suggestions would be appreciated.
> >> >
> >> > --
> >> > Thank you,
> >> > Brian
> >>
> >>
> >>
>
>
>
date: Thu, 27 Mar 2008 11:10:00 -0700
author: Brian .(donotspam)
Re: Is this user's exchange mailbox corrupt?
There are a few settings in Outlook that cross profiles, but it's more
likely that the user set up his profile wrong, or didn't change one of the
defaults. Go look at that profile and see if there's something there that
would explain what he's seeing. If your dumpster setting permits, he may be
able to get all those deleted items back.
--
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"
"Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
news:D8E09C7D-18AA-4603-9EDF-6BE9DBA4B8F5@microsoft.com...
> The issue occured when they logged into a PC they normally do not log into
> becasue another user was on vacation. Are you saying that it is possible
> that
> outlook rules or attributes might "transfer" to another user from another?
> I
> have seen that happen, for example with power settings for user profiles.
> A
> specific user's power settings would "transfer" to the local PC and the
> next
> user that logged in inheritted those power settings. I had to match the
> power
> settings under each user login and delete the local profile. Having them
> log
> back in fixed that issue. Is this a possbility with Outlook? Please
> correct
> me if I am wrong.
>
> --
> Thank you,
> Brian
>
>
> "Ed Crowley [MVP]" wrote:
>
>> I would guess that it's user error. Perhaps his Outlook client is or was
>> configured to delete all items in that folder upon exiting. Or perhaps
>> he
>> used a machine with a profile that was so configured, like one he
>> connects
>> with from home. It's hard to say, really.
>> --
>> Ed Crowley
>> MVP - Exchange
>> "Protecting the world from PSTs and brick backups!"
>>
>> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
>> news:CA7279DA-3155-4D5A-B303-AA066658ABB9@microsoft.com...
>> > Hello Ed,
>> >
>> > Thanks for replying. I have looked at the view and made sure there
>> > were
>> > no filters applying and still nothing. I will note that the deleted
>> > items
>> > folder now has been showing recently deleted items for the few days.
>> > The
>> > recover deleted items option is grayed out. And the we did not have any
>> > retention policies on the deleted items folder. Any suggestions?
>> > --
>> > Thank you,
>> > Brian
>> >
>> >
>> > "Ed Crowley [MVP]" wrote:
>> >
>> >> Look at the user's folder View on that folder.
>> >> --
>> >> Ed Crowley
>> >> MVP - Exchange
>> >> "Protecting the world from PSTs and brick backups!"
>> >>
>> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
>> >> news:5C75948E-AE78-432E-A28B-F020CA8CF191@microsoft.com...
>> >> > We use Outlook 2003 with Exchange 2003 v6.5 and have a user that
>> >> > opens
>> >> > up
>> >> > their Outlook 2003 email and notice that the deleted items folder
>> >> > will
>> >> > display a number of deleted items but then the items will disappear
>> >> > and
>> >> > will
>> >> > not
>> >> > show any deleted items. Here is what I have tried so far:
>> >> >
>> >> > 1) I had the user log into several PC's to see if it was isolated to
>> >> > the
>> >> > PC,
>> >> > since no other users have reported this issue. That did not help-
>> >> > the
>> >> > same
>> >> > issue occurred.
>> >> > 2) I checked event viewer for any errors related to Outlook or their
>> >> > user
>> >> > profile. I did not see Outlook errors but I saw a possible profile
>> >> > related
>> >> > event and made sure the user had full permissions to their roaming
>> >> > user
>> >> > profile. That did not help.
>> >> > 3) I checked Exchange event viewer and did not see anything
>> >> > outstanding
>> >> > related to the user issue.
>> >> > 4) We recently installed Outlook update 943649 on one of the PC's
>> >> > the
>> >> > user
>> >> > logs into. I uninstalled that update but that did not help- that to
>> >> > me
>> >> > more than anything so far seems to be the culprit, but I also had
>> >> > her
>> >> > log
>> >> > into another PC that did not have the update and that did not
>> >> > improve
>> >> > the
>> >> > problem
>> >> > 5) I made sure the View for Deleted items was set to "messages" as
>> >> > you
>> >> > suggested- that was already set to that view.
>> >> > 6) I tried detect and repair and that did not help.
>> >> > 7) I had the user log into Outlook Web Access and they still cannot
>> >> > see
>> >> > the
>> >> > deleted items that were previously in there.
>> >> > 8) I do not see any rules for the deleted items folder.
>> >> >
>> >> > If their mailbox is corrupt I would not know how to address that in
>> >> > Exchange. I am researching my options if an Exchange repair is
>> >> > needed,
>> >> > but
>> >> > any suggestions would be appreciated.
>> >> >
>> >> > --
>> >> > Thank you,
>> >> > Brian
>> >>
>> >>
>> >>
>>
>>
>>
date: Thu, 27 Mar 2008 13:32:57 -0700
author: Ed Crowley [MVP]
Re: Is this user's exchange mailbox corrupt?
Hello Ed,
Thanks, I will look at the profile again. I have another question-
since the recover deleted items option is grayed out, can you recover their
deleted items from the Exchange server? If so how?
Another question would be if our deleted items retention policy
permanently deletes the user's deleted items, what is the simplest way to
restore those emails? From what I have read, this can be a time-consuming
task. ANy suggestions are always appreciated!
--
Thank you,
Brian
"Ed Crowley [MVP]" wrote:
> There are a few settings in Outlook that cross profiles, but it's more
> likely that the user set up his profile wrong, or didn't change one of the
> defaults. Go look at that profile and see if there's something there that
> would explain what he's seeing. If your dumpster setting permits, he may be
> able to get all those deleted items back.
> --
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
>
> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
> news:D8E09C7D-18AA-4603-9EDF-6BE9DBA4B8F5@microsoft.com...
> > The issue occured when they logged into a PC they normally do not log into
> > becasue another user was on vacation. Are you saying that it is possible
> > that
> > outlook rules or attributes might "transfer" to another user from another?
> > I
> > have seen that happen, for example with power settings for user profiles.
> > A
> > specific user's power settings would "transfer" to the local PC and the
> > next
> > user that logged in inheritted those power settings. I had to match the
> > power
> > settings under each user login and delete the local profile. Having them
> > log
> > back in fixed that issue. Is this a possbility with Outlook? Please
> > correct
> > me if I am wrong.
> >
> > --
> > Thank you,
> > Brian
> >
> >
> > "Ed Crowley [MVP]" wrote:
> >
> >> I would guess that it's user error. Perhaps his Outlook client is or was
> >> configured to delete all items in that folder upon exiting. Or perhaps
> >> he
> >> used a machine with a profile that was so configured, like one he
> >> connects
> >> with from home. It's hard to say, really.
> >> --
> >> Ed Crowley
> >> MVP - Exchange
> >> "Protecting the world from PSTs and brick backups!"
> >>
> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
> >> news:CA7279DA-3155-4D5A-B303-AA066658ABB9@microsoft.com...
> >> > Hello Ed,
> >> >
> >> > Thanks for replying. I have looked at the view and made sure there
> >> > were
> >> > no filters applying and still nothing. I will note that the deleted
> >> > items
> >> > folder now has been showing recently deleted items for the few days.
> >> > The
> >> > recover deleted items option is grayed out. And the we did not have any
> >> > retention policies on the deleted items folder. Any suggestions?
> >> > --
> >> > Thank you,
> >> > Brian
> >> >
> >> >
> >> > "Ed Crowley [MVP]" wrote:
> >> >
> >> >> Look at the user's folder View on that folder.
> >> >> --
> >> >> Ed Crowley
> >> >> MVP - Exchange
> >> >> "Protecting the world from PSTs and brick backups!"
> >> >>
> >> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
> >> >> news:5C75948E-AE78-432E-A28B-F020CA8CF191@microsoft.com...
> >> >> > We use Outlook 2003 with Exchange 2003 v6.5 and have a user that
> >> >> > opens
> >> >> > up
> >> >> > their Outlook 2003 email and notice that the deleted items folder
> >> >> > will
> >> >> > display a number of deleted items but then the items will disappear
> >> >> > and
> >> >> > will
> >> >> > not
> >> >> > show any deleted items. Here is what I have tried so far:
> >> >> >
> >> >> > 1) I had the user log into several PC's to see if it was isolated to
> >> >> > the
> >> >> > PC,
> >> >> > since no other users have reported this issue. That did not help-
> >> >> > the
> >> >> > same
> >> >> > issue occurred.
> >> >> > 2) I checked event viewer for any errors related to Outlook or their
> >> >> > user
> >> >> > profile. I did not see Outlook errors but I saw a possible profile
> >> >> > related
> >> >> > event and made sure the user had full permissions to their roaming
> >> >> > user
> >> >> > profile. That did not help.
> >> >> > 3) I checked Exchange event viewer and did not see anything
> >> >> > outstanding
> >> >> > related to the user issue.
> >> >> > 4) We recently installed Outlook update 943649 on one of the PC's
> >> >> > the
> >> >> > user
> >> >> > logs into. I uninstalled that update but that did not help- that to
> >> >> > me
> >> >> > more than anything so far seems to be the culprit, but I also had
> >> >> > her
> >> >> > log
> >> >> > into another PC that did not have the update and that did not
> >> >> > improve
> >> >> > the
> >> >> > problem
> >> >> > 5) I made sure the View for Deleted items was set to "messages" as
> >> >> > you
> >> >> > suggested- that was already set to that view.
> >> >> > 6) I tried detect and repair and that did not help.
> >> >> > 7) I had the user log into Outlook Web Access and they still cannot
> >> >> > see
> >> >> > the
> >> >> > deleted items that were previously in there.
> >> >> > 8) I do not see any rules for the deleted items folder.
> >> >> >
> >> >> > If their mailbox is corrupt I would not know how to address that in
> >> >> > Exchange. I am researching my options if an Exchange repair is
> >> >> > needed,
> >> >> > but
> >> >> > any suggestions would be appreciated.
> >> >> >
> >> >> > --
> >> >> > Thank you,
> >> >> > Brian
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
date: Fri, 28 Mar 2008 09:03:02 -0700
author: Brian .(donotspam)
Re: Is this user's exchange mailbox corrupt?
Inline.
--
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"
"Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
news:27E25064-375F-43C2-88BF-47C16B474208@microsoft.com...
> Hello Ed,
>
> Thanks, I will look at the profile again. I have another question-
> since the recover deleted items option is grayed out, can you recover
> their
> deleted items from the Exchange server? If so how?
When you select Restore Deleted Items while the Deleted Items folder is
selected, the button is grayed out? If it's grayed out on other folders,
implement this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;246153
> Another question would be if our deleted items retention policy
> permanently deletes the user's deleted items, what is the simplest way to
> restore those emails? From what I have read, this can be a time-consuming
> task. ANy suggestions are always appreciated!
You're talking about a restore from backup to a recovery server or the
recovery storage group. This should be your bible for such questions:
http://technet.microsoft.com/en-us/library/f9a66c19-b1e0-46c4-a6a1-276a569a08bf.aspx
> --
> Thank you,
> Brian
>
>
> "Ed Crowley [MVP]" wrote:
>
>> There are a few settings in Outlook that cross profiles, but it's more
>> likely that the user set up his profile wrong, or didn't change one of
>> the
>> defaults. Go look at that profile and see if there's something there
>> that
>> would explain what he's seeing. If your dumpster setting permits, he may
>> be
>> able to get all those deleted items back.
>> --
>> Ed Crowley
>> MVP - Exchange
>> "Protecting the world from PSTs and brick backups!"
>>
>> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
>> news:D8E09C7D-18AA-4603-9EDF-6BE9DBA4B8F5@microsoft.com...
>> > The issue occured when they logged into a PC they normally do not log
>> > into
>> > becasue another user was on vacation. Are you saying that it is
>> > possible
>> > that
>> > outlook rules or attributes might "transfer" to another user from
>> > another?
>> > I
>> > have seen that happen, for example with power settings for user
>> > profiles.
>> > A
>> > specific user's power settings would "transfer" to the local PC and the
>> > next
>> > user that logged in inheritted those power settings. I had to match the
>> > power
>> > settings under each user login and delete the local profile. Having
>> > them
>> > log
>> > back in fixed that issue. Is this a possbility with Outlook? Please
>> > correct
>> > me if I am wrong.
>> >
>> > --
>> > Thank you,
>> > Brian
>> >
>> >
>> > "Ed Crowley [MVP]" wrote:
>> >
>> >> I would guess that it's user error. Perhaps his Outlook client is or
>> >> was
>> >> configured to delete all items in that folder upon exiting. Or
>> >> perhaps
>> >> he
>> >> used a machine with a profile that was so configured, like one he
>> >> connects
>> >> with from home. It's hard to say, really.
>> >> --
>> >> Ed Crowley
>> >> MVP - Exchange
>> >> "Protecting the world from PSTs and brick backups!"
>> >>
>> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
>> >> news:CA7279DA-3155-4D5A-B303-AA066658ABB9@microsoft.com...
>> >> > Hello Ed,
>> >> >
>> >> > Thanks for replying. I have looked at the view and made sure
>> >> > there
>> >> > were
>> >> > no filters applying and still nothing. I will note that the deleted
>> >> > items
>> >> > folder now has been showing recently deleted items for the few days.
>> >> > The
>> >> > recover deleted items option is grayed out. And the we did not have
>> >> > any
>> >> > retention policies on the deleted items folder. Any suggestions?
>> >> > --
>> >> > Thank you,
>> >> > Brian
>> >> >
>> >> >
>> >> > "Ed Crowley [MVP]" wrote:
>> >> >
>> >> >> Look at the user's folder View on that folder.
>> >> >> --
>> >> >> Ed Crowley
>> >> >> MVP - Exchange
>> >> >> "Protecting the world from PSTs and brick backups!"
>> >> >>
>> >> >> "Brian" <briansawyer@koc-pa.com.(donotspam)> wrote in message
>> >> >> news:5C75948E-AE78-432E-A28B-F020CA8CF191@microsoft.com...
>> >> >> > We use Outlook 2003 with Exchange 2003 v6.5 and have a user that
>> >> >> > opens
>> >> >> > up
>> >> >> > their Outlook 2003 email and notice that the deleted items folder
>> >> >> > will
>> >> >> > display a number of deleted items but then the items will
>> >> >> > disappear
>> >> >> > and
>> >> >> > will
>> >> >> > not
>> >> >> > show any deleted items. Here is what I have tried so far:
>> >> >> >
>> >> >> > 1) I had the user log into several PC's to see if it was isolated
>> >> >> > to
>> >> >> > the
>> >> >> > PC,
>> >> >> > since no other users have reported this issue. That did not help-
>> >> >> > the
>> >> >> > same
>> >> >> > issue occurred.
>> >> >> > 2) I checked event viewer for any errors related to Outlook or
>> >> >> > their
>> >> >> > user
>> >> >> > profile. I did not see Outlook errors but I saw a possible
>> >> >> > profile
>> >> >> > related
>> >> >> > event and made sure the user had full permissions to their
>> >> >> > roaming
>> >> >> > user
>> >> >> > profile. That did not help.
>> >> >> > 3) I checked Exchange event viewer and did not see anything
>> >> >> > outstanding
>> >> >> > related to the user issue.
>> >> >> > 4) We recently installed Outlook update 943649 on one of the PC's
>> >> >> > the
>> >> >> > user
>> >> >> > logs into. I uninstalled that update but that did not help- that
>> >> >> > to
>> >> >> > me
>> >> >> > more than anything so far seems to be the culprit, but I also had
>> >> >> > her
>> >> >> > log
>> >> >> > into another PC that did not have the update and that did not
>> >> >> > improve
>> >> >> > the
>> >> >> > problem
>> >> >> > 5) I made sure the View for Deleted items was set to "messages"
>> >> >> > as
>> >> >> > you
>> >> >> > suggested- that was already set to that view.
>> >> >> > 6) I tried detect and repair and that did not help.
>> >> >> > 7) I had the user log into Outlook Web Access and they still
>> >> >> > cannot
>> >> >> > see
>> >> >> > the
>> >> >> > deleted items that were previously in there.
>> >> >> > 8) I do not see any rules for the deleted items folder.
>> >> >> >
>> >> >> > If their mailbox is corrupt I would not know how to address that
>> >> >> > in
>> >> >> > Exchange. I am researching my options if an Exchange repair is
>> >> >> > needed,
>> >> >> > but
>> >> >> > any suggestions would be appreciated.
>> >> >> >
>> >> >> > --
>> >> >> > Thank you,
>> >> >> > Brian
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
date: Fri, 28 Mar 2008 12:26:09 -0700
author: Ed Crowley [MVP]
|
|
