Outlook Connection to Exchange Server Hangs Up   

Outlook 2003 Professional.  Exchange Server 2003.

I have an Outlook client who connects to our exchange server over the 
internet using "RPC over HTTP" to make the connection.  Below is a 
description of his problem, a problem I have had reported by others with the 
same configuration.  What might be causing this?

Microsoft Outlook – I connect and it sends and downloads.  Then, after a 
minute or so, I see a red exclamation point in a yellow diamond in the 
Outlook icon which is at the bottom right of my screen where all the programs 
that are running show.  When I put the mouse over the symbol a message saying 
“Microsoft Office Outlook is requesting data from the server” pops up.  It 
stays up from then on and if I quit the program the Outlook window closes but 
it doesn’t really quit.  I can go into the Windows Task Manager under the 
“Processes” tab and it shows Outlook as still running.  I know this is true 
because if I start Outlook again it doesn’t ask me for the password for the 
server; it just opens up the Outlook window.  It isn’t able to connect to the 
server.  However, if I “End Process” in the Task Manager and quit Outlook 
that way, when I start it again, it asks me for the network password.  Then 
it connects, downloads, sends, and I get the same symbol saying it is 
requesting data.  This cycle repeats itself every time I want to send an 
email.

Also, it hasn’t fully synced the Sent Message folder because it hasn’t ever 
kept the data window open long enough to finish that process.

-- 
Dr. Doug Pruiett
Good News Jail & Prison Ministry
www.goodnewsjail.org

date: Mon, 17 Mar 2008 12:35:00 -0700   author:   Chaplain Doug

Re: Outlook Connection to Exchange Server Hangs Up   

That could be caused by myriad things.  I would start by examining the 
quality of the network connection.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"Chaplain Doug"  wrote in message 
news:C4D3D01D-161A-4609-9727-20E91D780A5A@microsoft.com...
> Outlook 2003 Professional.  Exchange Server 2003.
>
> I have an Outlook client who connects to our exchange server over the
> internet using "RPC over HTTP" to make the connection.  Below is a
> description of his problem, a problem I have had reported by others with 
> the
> same configuration.  What might be causing this?
>
> Microsoft Outlook - I connect and it sends and downloads.  Then, after a
> minute or so, I see a red exclamation point in a yellow diamond in the
> Outlook icon which is at the bottom right of my screen where all the 
> programs
> that are running show.  When I put the mouse over the symbol a message 
> saying
> "Microsoft Office Outlook is requesting data from the server" pops up.  It
> stays up from then on and if I quit the program the Outlook window closes 
> but
> it doesn't really quit.  I can go into the Windows Task Manager under the
> "Processes" tab and it shows Outlook as still running.  I know this is 
> true
> because if I start Outlook again it doesn't ask me for the password for 
> the
> server; it just opens up the Outlook window.  It isn't able to connect to 
> the
> server.  However, if I "End Process" in the Task Manager and quit Outlook
> that way, when I start it again, it asks me for the network password. 
> Then
> it connects, downloads, sends, and I get the same symbol saying it is
> requesting data.  This cycle repeats itself every time I want to send an
> email.
>
> Also, it hasn't fully synced the Sent Message folder because it hasn't 
> ever
> kept the data window open long enough to finish that process.
>
> -- 
> Dr. Doug Pruiett
> Good News Jail & Prison Ministry
> www.goodnewsjail.org

date: Mon, 17 Mar 2008 16:11:06 -0700   author:   Ed Crowley [MVP]

Re: Outlook Connection to Exchange Server Hangs Up   

Dear Ed:

The user in question has tried it at his home and work locations (wireless 
connections) and gets the same results.  I know two test points does not rule 
out network quality, but it may give some reason to look elsewhere for the 
problem.

Another issue the user mentioned, which may or may not be related is the 
following:
Microsoft Word – I have also noticed in all the time I spend with the Task 
Manager window open that even if I have quit Microsoft Word and all the Word 
windows are closed, it still shows as running in the Task Manager window.  I 
don’t know if this is related to above, but doesn’t cause any problems.

-- 
Dr. Doug Pruiett
Good News Jail & Prison Ministry
www.goodnewsjail.org


"Ed Crowley [MVP]" wrote:

> That could be caused by myriad things.  I would start by examining the 
> quality of the network connection.
> -- 
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
> 
> "Chaplain Doug"  wrote in message 
> news:C4D3D01D-161A-4609-9727-20E91D780A5A@microsoft.com...
> > Outlook 2003 Professional.  Exchange Server 2003.
> >
> > I have an Outlook client who connects to our exchange server over the
> > internet using "RPC over HTTP" to make the connection.  Below is a
> > description of his problem, a problem I have had reported by others with 
> > the
> > same configuration.  What might be causing this?
> >
> > Microsoft Outlook - I connect and it sends and downloads.  Then, after a
> > minute or so, I see a red exclamation point in a yellow diamond in the
> > Outlook icon which is at the bottom right of my screen where all the 
> > programs
> > that are running show.  When I put the mouse over the symbol a message 
> > saying
> > "Microsoft Office Outlook is requesting data from the server" pops up.  It
> > stays up from then on and if I quit the program the Outlook window closes 
> > but
> > it doesn't really quit.  I can go into the Windows Task Manager under the
> > "Processes" tab and it shows Outlook as still running.  I know this is 
> > true
> > because if I start Outlook again it doesn't ask me for the password for 
> > the
> > server; it just opens up the Outlook window.  It isn't able to connect to 
> > the
> > server.  However, if I "End Process" in the Task Manager and quit Outlook
> > that way, when I start it again, it asks me for the network password. 
> > Then
> > it connects, downloads, sends, and I get the same symbol saying it is
> > requesting data.  This cycle repeats itself every time I want to send an
> > email.
> >
> > Also, it hasn't fully synced the Sent Message folder because it hasn't 
> > ever
> > kept the data window open long enough to finish that process.
> >
> > -- 
> > Dr. Doug Pruiett
> > Good News Jail & Prison Ministry
> > www.goodnewsjail.org 
> 
> 
>

date: Tue, 18 Mar 2008 08:32:04 -0700   author:   Chaplain Doug

Re: Outlook Connection to Exchange Server Hangs Up   

Perhaps you want to leave Exchange out of this picture for now and look for 
workstation performance issues, like a fragmented disk, insufficient disk 
space, insufficient memory, or the like.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"Chaplain Doug"  wrote in message 
news:4210D26E-97BD-477B-82E1-3AC9A03F0BEE@microsoft.com...
> Dear Ed:
>
> The user in question has tried it at his home and work locations (wireless
> connections) and gets the same results.  I know two test points does not 
> rule
> out network quality, but it may give some reason to look elsewhere for the
> problem.
>
> Another issue the user mentioned, which may or may not be related is the
> following:
> Microsoft Word - I have also noticed in all the time I spend with the Task
> Manager window open that even if I have quit Microsoft Word and all the 
> Word
> windows are closed, it still shows as running in the Task Manager window. 
> I
> don't know if this is related to above, but doesn't cause any problems.
>
> -- 
> Dr. Doug Pruiett
> Good News Jail & Prison Ministry
> www.goodnewsjail.org
>
>
> "Ed Crowley [MVP]" wrote:
>
>> That could be caused by myriad things.  I would start by examining the
>> quality of the network connection.
>> -- 
>> Ed Crowley
>> MVP - Exchange
>> "Protecting the world from PSTs and brick backups!"
>>
>> "Chaplain Doug"  wrote in message
>> news:C4D3D01D-161A-4609-9727-20E91D780A5A@microsoft.com...
>> > Outlook 2003 Professional.  Exchange Server 2003.
>> >
>> > I have an Outlook client who connects to our exchange server over the
>> > internet using "RPC over HTTP" to make the connection.  Below is a
>> > description of his problem, a problem I have had reported by others 
>> > with
>> > the
>> > same configuration.  What might be causing this?
>> >
>> > Microsoft Outlook - I connect and it sends and downloads.  Then, after 
>> > a
>> > minute or so, I see a red exclamation point in a yellow diamond in the
>> > Outlook icon which is at the bottom right of my screen where all the
>> > programs
>> > that are running show.  When I put the mouse over the symbol a message
>> > saying
>> > "Microsoft Office Outlook is requesting data from the server" pops up. 
>> > It
>> > stays up from then on and if I quit the program the Outlook window 
>> > closes
>> > but
>> > it doesn't really quit.  I can go into the Windows Task Manager under 
>> > the
>> > "Processes" tab and it shows Outlook as still running.  I know this is
>> > true
>> > because if I start Outlook again it doesn't ask me for the password for
>> > the
>> > server; it just opens up the Outlook window.  It isn't able to connect 
>> > to
>> > the
>> > server.  However, if I "End Process" in the Task Manager and quit 
>> > Outlook
>> > that way, when I start it again, it asks me for the network password.
>> > Then
>> > it connects, downloads, sends, and I get the same symbol saying it is
>> > requesting data.  This cycle repeats itself every time I want to send 
>> > an
>> > email.
>> >
>> > Also, it hasn't fully synced the Sent Message folder because it hasn't
>> > ever
>> > kept the data window open long enough to finish that process.
>> >
>> > -- 
>> > Dr. Doug Pruiett
>> > Good News Jail & Prison Ministry
>> > www.goodnewsjail.org
>>
>>
>>

date: Tue, 18 Mar 2008 09:27:15 -0700   author:   Ed Crowley [MVP]

Re: Outlook Connection to Exchange Server Hangs Up   

On Mar 18, 12:27 pm, "Ed Crowley [MVP]" 
wrote:
> Perhaps you want to leave Exchange out of this picture for now and look for
> workstation performance issues, like a fragmented disk, insufficient disk
> space, insufficient memory, or the like.
> --
> Ed Crowley
> MVP - Exchange


I have a similar problem with Outlook not completely quitting.
Occasionally, for no reason I can pinpoint, when I quit Outlook the
Outlook process continues to run. I have a DSL connection to my ISP's
e-mail server (Earthlink). The background process continues to check
for and download e-mail, even when the Outlook application is not
running.

I have plenty of memory, the disk is not overly fragmented, and I have
plenty of disk space. The differences between my setup and the one
described in the earlier posts are such that it seems the only common
denominator is the Outlook process not quitting when it's supposed to.

date: Sun, 6 Apr 2008 11:16:52 -0700 (PDT)   author:   unknown