Customer has Exchange 2007 (not SP1 yet)

When any user sends an email, either in Outlook 2007 or OWA, which contains 
a UK pound sign, £ , it does not display properly at the recipient. This 
happens with both internal and external mail and with all users.

The same problem happens with other characters as well, such as TAB. There 
may be others which haven't been noticed yet.

Any advice welcome since this is obviously a bit of a major problem since it 
is a UK customer.

Thanks

E-mail is required to be transferred using the ASCII 7-bit alphabet.  If 
mail gets converted to plain text, lots of special symbols will be lost. 
There are myriad reasons and places that this kind of translation might 
happen, so I wish you luck tracking your message through the various steps 
to see where it's happening, if this indeed is the casue.  Please note that 
this problem is just as likely to be caused by the recipient's server(s) as 
by yours.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"JAR"  wrote in message 
news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
> Customer has Exchange 2007 (not SP1 yet)
>
> When any user sends an email, either in Outlook 2007 or OWA, which 
> contains
> a UK pound sign, £ , it does not display properly at the recipient. This
> happens with both internal and external mail and with all users.
>
> The same problem happens with other characters as well, such as TAB. There
> may be others which haven't been noticed yet.
>
> Any advice welcome since this is obviously a bit of a major problem since 
> it
> is a UK customer.
>
> Thanks
>

Hi

Thanks for the response.

As I said, the problem occurs even when sending mails internally so it's not 
an outside mail server problem. The regional settings in Windows are 
definitely set to UK, as are the clients. I just don't know where else the 
characters could be getting stripped out. The customer has tried disabling 
a/v and email scanning with no success.

Regards.
 

"Ed Crowley [MVP]" wrote:

> E-mail is required to be transferred using the ASCII 7-bit alphabet.  If 
> mail gets converted to plain text, lots of special symbols will be lost. 
> There are myriad reasons and places that this kind of translation might 
> happen, so I wish you luck tracking your message through the various steps 
> to see where it's happening, if this indeed is the casue.  Please note that 
> this problem is just as likely to be caused by the recipient's server(s) as 
> by yours.
> -- 
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
> 
> "JAR"  wrote in message 
> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
> > Customer has Exchange 2007 (not SP1 yet)
> >
> > When any user sends an email, either in Outlook 2007 or OWA, which 
> > contains
> > a UK pound sign, £ , it does not display properly at the recipient. This
> > happens with both internal and external mail and with all users.
> >
> > The same problem happens with other characters as well, such as TAB. There
> > may be others which haven't been noticed yet.
> >
> > Any advice welcome since this is obviously a bit of a major problem since 
> > it
> > is a UK customer.
> >
> > Thanks
> > 
> 
> 
>

Do you have a smart host configured in your SMTP virtual server?
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"JAR"  wrote in message 
news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
> Hi
>
> Thanks for the response.
>
> As I said, the problem occurs even when sending mails internally so it's 
> not
> an outside mail server problem. The regional settings in Windows are
> definitely set to UK, as are the clients. I just don't know where else the
> characters could be getting stripped out. The customer has tried disabling
> a/v and email scanning with no success.
>
> Regards.
>
>
> "Ed Crowley [MVP]" wrote:
>
>> E-mail is required to be transferred using the ASCII 7-bit alphabet.  If
>> mail gets converted to plain text, lots of special symbols will be lost.
>> There are myriad reasons and places that this kind of translation might
>> happen, so I wish you luck tracking your message through the various 
>> steps
>> to see where it's happening, if this indeed is the casue.  Please note 
>> that
>> this problem is just as likely to be caused by the recipient's server(s) 
>> as
>> by yours.
>> -- 
>> Ed Crowley
>> MVP - Exchange
>> "Protecting the world from PSTs and brick backups!"
>>
>> "JAR"  wrote in message
>> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
>> > Customer has Exchange 2007 (not SP1 yet)
>> >
>> > When any user sends an email, either in Outlook 2007 or OWA, which
>> > contains
>> > a UK pound sign, £ , it does not display properly at the recipient. 
>> > This
>> > happens with both internal and external mail and with all users.
>> >
>> > The same problem happens with other characters as well, such as TAB. 
>> > There
>> > may be others which haven't been noticed yet.
>> >
>> > Any advice welcome since this is obviously a bit of a major problem 
>> > since
>> > it
>> > is a UK customer.
>> >
>> > Thanks
>> >
>>
>>
>>

Hi

No - there is no smart host - Exchange uses DNS to deliver mail.

Also - I was wrong about the problem being there on internal mail. 
Apparently it is not.

The customer has found a workaround by changing the character set within the 
Outlook client - under Tools / Options / Mail Format / International Options. 
By default this is set to "Auto". If this is changed to Unicode UTF-8 the 
pound sign displays OK.

This suggests that using the Auto setting is allowing Exchange to use it's 
own character set and this is not working. The question then is - where is 
this setting within Exchange 2007 ?

It is obviously impractical to change every Outlook client and it also 
doesn't get around the probelm for OWA.

Thanks
 

"Ed Crowley [MVP]" wrote:

> Do you have a smart host configured in your SMTP virtual server?
> -- 
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
> 
> "JAR"  wrote in message 
> news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
> > Hi
> >
> > Thanks for the response.
> >
> > As I said, the problem occurs even when sending mails internally so it's 
> > not
> > an outside mail server problem. The regional settings in Windows are
> > definitely set to UK, as are the clients. I just don't know where else the
> > characters could be getting stripped out. The customer has tried disabling
> > a/v and email scanning with no success.
> >
> > Regards.
> >
> >
> > "Ed Crowley [MVP]" wrote:
> >
> >> E-mail is required to be transferred using the ASCII 7-bit alphabet.  If
> >> mail gets converted to plain text, lots of special symbols will be lost.
> >> There are myriad reasons and places that this kind of translation might
> >> happen, so I wish you luck tracking your message through the various 
> >> steps
> >> to see where it's happening, if this indeed is the casue.  Please note 
> >> that
> >> this problem is just as likely to be caused by the recipient's server(s) 
> >> as
> >> by yours.
> >> -- 
> >> Ed Crowley
> >> MVP - Exchange
> >> "Protecting the world from PSTs and brick backups!"
> >>
> >> "JAR"  wrote in message
> >> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
> >> > Customer has Exchange 2007 (not SP1 yet)
> >> >
> >> > When any user sends an email, either in Outlook 2007 or OWA, which
> >> > contains
> >> > a UK pound sign, £ , it does not display properly at the recipient. 
> >> > This
> >> > happens with both internal and external mail and with all users.
> >> >
> >> > The same problem happens with other characters as well, such as TAB. 
> >> > There
> >> > may be others which haven't been noticed yet.
> >> >
> >> > Any advice welcome since this is obviously a bit of a major problem 
> >> > since
> >> > it
> >> > is a UK customer.
> >> >
> >> > Thanks
> >> >
> >>
> >>
> >> 
> 
> 
>

It is my understanding that Exchange doesn't do anything with the character 
set.  It sounds like your problem is with the setting in Outlook and you've 
found it.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"JAR"  wrote in message 
news:286DE1A9-DCF7-4E2E-BD2B-A243B7AC2D70@microsoft.com...
> Hi
>
> No - there is no smart host - Exchange uses DNS to deliver mail.
>
> Also - I was wrong about the problem being there on internal mail.
> Apparently it is not.
>
> The customer has found a workaround by changing the character set within 
> the
> Outlook client - under Tools / Options / Mail Format / International 
> Options.
> By default this is set to "Auto". If this is changed to Unicode UTF-8 the
> pound sign displays OK.
>
> This suggests that using the Auto setting is allowing Exchange to use it's
> own character set and this is not working. The question then is - where is
> this setting within Exchange 2007 ?
>
> It is obviously impractical to change every Outlook client and it also
> doesn't get around the probelm for OWA.
>
> Thanks
>
>
> "Ed Crowley [MVP]" wrote:
>
>> Do you have a smart host configured in your SMTP virtual server?
>> -- 
>> Ed Crowley
>> MVP - Exchange
>> "Protecting the world from PSTs and brick backups!"
>>
>> "JAR"  wrote in message
>> news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
>> > Hi
>> >
>> > Thanks for the response.
>> >
>> > As I said, the problem occurs even when sending mails internally so 
>> > it's
>> > not
>> > an outside mail server problem. The regional settings in Windows are
>> > definitely set to UK, as are the clients. I just don't know where else 
>> > the
>> > characters could be getting stripped out. The customer has tried 
>> > disabling
>> > a/v and email scanning with no success.
>> >
>> > Regards.
>> >
>> >
>> > "Ed Crowley [MVP]" wrote:
>> >
>> >> E-mail is required to be transferred using the ASCII 7-bit alphabet. 
>> >> If
>> >> mail gets converted to plain text, lots of special symbols will be 
>> >> lost.
>> >> There are myriad reasons and places that this kind of translation 
>> >> might
>> >> happen, so I wish you luck tracking your message through the various
>> >> steps
>> >> to see where it's happening, if this indeed is the casue.  Please note
>> >> that
>> >> this problem is just as likely to be caused by the recipient's 
>> >> server(s)
>> >> as
>> >> by yours.
>> >> -- 
>> >> Ed Crowley
>> >> MVP - Exchange
>> >> "Protecting the world from PSTs and brick backups!"
>> >>
>> >> "JAR"  wrote in message
>> >> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
>> >> > Customer has Exchange 2007 (not SP1 yet)
>> >> >
>> >> > When any user sends an email, either in Outlook 2007 or OWA, which
>> >> > contains
>> >> > a UK pound sign, £ , it does not display properly at the recipient.
>> >> > This
>> >> > happens with both internal and external mail and with all users.
>> >> >
>> >> > The same problem happens with other characters as well, such as TAB.
>> >> > There
>> >> > may be others which haven't been noticed yet.
>> >> >
>> >> > Any advice welcome since this is obviously a bit of a major problem
>> >> > since
>> >> > it
>> >> > is a UK customer.
>> >> >
>> >> > Thanks
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

But as I said the same problem occurs in OWA as well. The setting change in 
Outlook partially gets around the problem, but only for the £ character. Some 
other characters still don't work, such as tabs.



"JAR" wrote:

> Hi
> 
> No - there is no smart host - Exchange uses DNS to deliver mail.
> 
> Also - I was wrong about the problem being there on internal mail. 
> Apparently it is not.
> 
> The customer has found a workaround by changing the character set within the 
> Outlook client - under Tools / Options / Mail Format / International Options. 
> By default this is set to "Auto". If this is changed to Unicode UTF-8 the 
> pound sign displays OK.
> 
> This suggests that using the Auto setting is allowing Exchange to use it's 
> own character set and this is not working. The question then is - where is 
> this setting within Exchange 2007 ?
> 
> It is obviously impractical to change every Outlook client and it also 
> doesn't get around the probelm for OWA.
> 
> Thanks
>  
> 
> "Ed Crowley [MVP]" wrote:
> 
> > Do you have a smart host configured in your SMTP virtual server?
> > -- 
> > Ed Crowley
> > MVP - Exchange
> > "Protecting the world from PSTs and brick backups!"
> > 
> > "JAR"  wrote in message 
> > news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
> > > Hi
> > >
> > > Thanks for the response.
> > >
> > > As I said, the problem occurs even when sending mails internally so it's 
> > > not
> > > an outside mail server problem. The regional settings in Windows are
> > > definitely set to UK, as are the clients. I just don't know where else the
> > > characters could be getting stripped out. The customer has tried disabling
> > > a/v and email scanning with no success.
> > >
> > > Regards.
> > >
> > >
> > > "Ed Crowley [MVP]" wrote:
> > >
> > >> E-mail is required to be transferred using the ASCII 7-bit alphabet.  If
> > >> mail gets converted to plain text, lots of special symbols will be lost.
> > >> There are myriad reasons and places that this kind of translation might
> > >> happen, so I wish you luck tracking your message through the various 
> > >> steps
> > >> to see where it's happening, if this indeed is the casue.  Please note 
> > >> that
> > >> this problem is just as likely to be caused by the recipient's server(s) 
> > >> as
> > >> by yours.
> > >> -- 
> > >> Ed Crowley
> > >> MVP - Exchange
> > >> "Protecting the world from PSTs and brick backups!"
> > >>
> > >> "JAR"  wrote in message
> > >> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
> > >> > Customer has Exchange 2007 (not SP1 yet)
> > >> >
> > >> > When any user sends an email, either in Outlook 2007 or OWA, which
> > >> > contains
> > >> > a UK pound sign, £ , it does not display properly at the recipient. 
> > >> > This
> > >> > happens with both internal and external mail and with all users.
> > >> >
> > >> > The same problem happens with other characters as well, such as TAB. 
> > >> > There
> > >> > may be others which haven't been noticed yet.
> > >> >
> > >> > Any advice welcome since this is obviously a bit of a major problem 
> > >> > since
> > >> > it
> > >> > is a UK customer.
> > >> >
> > >> > Thanks
> > >> >
> > >>
> > >>
> > >> 
> > 
> > 
> >

Can't you make the same character set change in IE?
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"JAR"  wrote in message 
news:AD9B0A13-8205-4E76-9DAB-16BF93E5C121@microsoft.com...
> But as I said the same problem occurs in OWA as well. The setting change 
> in
> Outlook partially gets around the problem, but only for the £ character. 
> Some
> other characters still don't work, such as tabs.
>
>
>
> "JAR" wrote:
>
>> Hi
>>
>> No - there is no smart host - Exchange uses DNS to deliver mail.
>>
>> Also - I was wrong about the problem being there on internal mail.
>> Apparently it is not.
>>
>> The customer has found a workaround by changing the character set within 
>> the
>> Outlook client - under Tools / Options / Mail Format / International 
>> Options.
>> By default this is set to "Auto". If this is changed to Unicode UTF-8 the
>> pound sign displays OK.
>>
>> This suggests that using the Auto setting is allowing Exchange to use 
>> it's
>> own character set and this is not working. The question then is - where 
>> is
>> this setting within Exchange 2007 ?
>>
>> It is obviously impractical to change every Outlook client and it also
>> doesn't get around the probelm for OWA.
>>
>> Thanks
>>
>>
>> "Ed Crowley [MVP]" wrote:
>>
>> > Do you have a smart host configured in your SMTP virtual server?
>> > -- 
>> > Ed Crowley
>> > MVP - Exchange
>> > "Protecting the world from PSTs and brick backups!"
>> >
>> > "JAR"  wrote in message
>> > news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
>> > > Hi
>> > >
>> > > Thanks for the response.
>> > >
>> > > As I said, the problem occurs even when sending mails internally so 
>> > > it's
>> > > not
>> > > an outside mail server problem. The regional settings in Windows are
>> > > definitely set to UK, as are the clients. I just don't know where 
>> > > else the
>> > > characters could be getting stripped out. The customer has tried 
>> > > disabling
>> > > a/v and email scanning with no success.
>> > >
>> > > Regards.
>> > >
>> > >
>> > > "Ed Crowley [MVP]" wrote:
>> > >
>> > >> E-mail is required to be transferred using the ASCII 7-bit alphabet. 
>> > >> If
>> > >> mail gets converted to plain text, lots of special symbols will be 
>> > >> lost.
>> > >> There are myriad reasons and places that this kind of translation 
>> > >> might
>> > >> happen, so I wish you luck tracking your message through the various
>> > >> steps
>> > >> to see where it's happening, if this indeed is the casue.  Please 
>> > >> note
>> > >> that
>> > >> this problem is just as likely to be caused by the recipient's 
>> > >> server(s)
>> > >> as
>> > >> by yours.
>> > >> -- 
>> > >> Ed Crowley
>> > >> MVP - Exchange
>> > >> "Protecting the world from PSTs and brick backups!"
>> > >>
>> > >> "JAR"  wrote in message
>> > >> news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
>> > >> > Customer has Exchange 2007 (not SP1 yet)
>> > >> >
>> > >> > When any user sends an email, either in Outlook 2007 or OWA, which
>> > >> > contains
>> > >> > a UK pound sign, £ , it does not display properly at the 
>> > >> > recipient.
>> > >> > This
>> > >> > happens with both internal and external mail and with all users.
>> > >> >
>> > >> > The same problem happens with other characters as well, such as 
>> > >> > TAB.
>> > >> > There
>> > >> > may be others which haven't been noticed yet.
>> > >> >
>> > >> > Any advice welcome since this is obviously a bit of a major 
>> > >> > problem
>> > >> > since
>> > >> > it
>> > >> > is a UK customer.
>> > >> >
>> > >> > Thanks
>> > >> >
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >

On Mar 27, 5:49 pm, "Ed Crowley [MVP]" 
wrote:
> Can't you make the same character set change in IE?
> --
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
>
> "JAR"  wrote in message
>
> news:AD9B0A13-8205-4E76-9DAB-16BF93E5C121@microsoft.com...
>
> > But as I said the same problem occurs in OWA as well. The setting change> > in
> > Outlook partially gets around the problem, but only for the £ character.
> > Some
> > other characters still don't work, such as tabs.
>
> > "JAR" wrote:
>
> >> Hi
>
> >> No - there is no smart host - Exchange uses DNS to deliver mail.
>
> >> Also - I was wrong about the problem being there on internal mail.
> >> Apparently it is not.
>
> >> The customer has found a workaround by changing the character set within
> >> the
> >> Outlook client - under Tools / Options / Mail Format / International
> >> Options.
> >> By default this is set to "Auto". If this is changed to Unicode UTF-8 the
> >> pound sign displays OK.
>
> >> This suggests that using the Auto setting is allowing Exchange to use
> >> it's
> >> own character set and this is not working. The question then is - where> >> is
> >> this setting within Exchange 2007 ?
>
> >> It is obviously impractical to change every Outlook client and it also
> >> doesn't get around the probelm for OWA.
>
> >> Thanks
>
> >> "Ed Crowley [MVP]" wrote:
>
> >> > Do you have a smart host configured in your SMTP virtual server?
> >> > --
> >> > Ed Crowley
> >> > MVP - Exchange
> >> > "Protecting the world from PSTs and brick backups!"
>
> >> > "JAR"  wrote in message
> >> >news:30EA2E11-48B7-4DEA-B93B-AB0C5B61218A@microsoft.com...
> >> > > Hi
>
> >> > > Thanks for the response.
>
> >> > > As I said, the problem occurs even when sending mails internally so> >> > > it's
> >> > > not
> >> > > an outside mail server problem. The regional settings in Windows are
> >> > > definitely set to UK, as are the clients. I just don't know where
> >> > > else the
> >> > > characters could be getting stripped out. The customer has tried
> >> > > disabling
> >> > > a/v and email scanning with no success.
>
> >> > > Regards.
>
> >> > > "Ed Crowley [MVP]" wrote:
>
> >> > >> E-mail is required to be transferred using the ASCII 7-bit alphabet.
> >> > >> If
> >> > >> mail gets converted to plain text, lots of special symbols will be> >> > >> lost.
> >> > >> There are myriad reasons and places that this kind of translation
> >> > >> might
> >> > >> happen, so I wish you luck tracking your message through the various
> >> > >> steps
> >> > >> to see where it's happening, if this indeed is the casue.  Please
> >> > >> note
> >> > >> that
> >> > >> this problem is just as likely to be caused by the recipient's
> >> > >> server(s)
> >> > >> as
> >> > >> by yours.
> >> > >> --
> >> > >> Ed Crowley
> >> > >> MVP - Exchange
> >> > >> "Protecting the world from PSTs and brick backups!"
>
> >> > >> "JAR"  wrote in message
> >> > >>news:75E5CA02-1E13-4FCD-A30F-A9CB26E8A0D0@microsoft.com...
> >> > >> > Customer has Exchange 2007 (not SP1 yet)
>
> >> > >> > When any user sends an email, either in Outlook 2007 or OWA, which
> >> > >> > contains
> >> > >> > a UK pound sign, £ , it does not display properly at the
> >> > >> > recipient.
> >> > >> > This
> >> > >> > happens with both internal and external mail and with all users.> >> > >> > The same problem happens with other characters as well, such as
> >> > >> > TAB.
> >> > >> > There
> >> > >> > may be others which haven't been noticed yet.
>
> >> > >> > Any advice welcome since this is obviously a bit of a major
> >> > >> > problem
> >> > >> > since
> >> > >> > it
> >> > >> > is a UK customer.
>
> >> > >> > Thanks

Hi

I've just run into this issue as well, the £ is not displayed by
either Outlook 2003 or 2007. Entourage 2008 shows it as does IE6  7
and Safari etc. but not Outlook. If this is the default setting for
Outlook then I have a real problem with an HTML mailshot we're sending
out since we can't change the settings on the recipient's machines. I
doesn't matter which program you use to create the HTML Outlook
doesn't handle it properly (in fact it's rendering of HTML is all over
the place compared to IEs)

Is there a work around that the sender can use to ensure that the
email is rendered by Outlook as it was intended?

Thanks

Tim