email messages disappear from inbox after user reading   

I have a very strange situation here. I currently running on Windows SBS SP1 
with 15 users login to server everyday to send and received their emails 
without any problem. Emails are store in the SBS server. No rules, No 
filtered defined. 
Last Friday 29Feb2008, during a routine Microsoft auto update, I have 
accepted installation of Windows Server 2003 SP2 via windows auto updates. 
Due to the large file size of the SP2, I have let the auto update to continue 
over the weekend. I restarted the server on Sunday night. The next day 
(Monday), I am shocked that all existing and new emails from Friday-Monday 
has disappeared on each user mailbox after they have login to the SBS server. 
We are using Windows XP Pro SP2, MS Office XP Pro SP2 and SBS2003 SP2. 
Can anyone help as I am very stress now trying to recover those disappear 
emails. ;-)

date: Tue, 4 Mar 2008 09:58:03 -0800   author:   just-it

Re: email messages disappear from inbox after user reading   

just-it  wrote:
> I have a very strange situation here. I currently running on Windows
> SBS SP1 with 15 users login to server everyday to send and received
> their emails without any problem. Emails are store in the SBS server.
> No rules, No filtered defined.

Just to be sure,  check in OWA. And if you see the items there, reset the 
built-in view views back to their defaults by starting Outlook once with the 
/cleanviews switch. This will also remove any custom views, note.

> Last Friday 29Feb2008, during a routine Microsoft auto update, I have
> accepted installation of Windows Server 2003 SP2 via windows auto
> updates. Due to the large file size of the SP2, I have let the auto
> update to continue over the weekend. I restarted the server on Sunday
> night. The next day (Monday), I am shocked that all existing and new
> emails from Friday-Monday has disappeared on each user mailbox after
> they have login to the SBS server. We are using Windows XP Pro SP2,
> MS Office XP Pro SP2 and SBS2003 SP2.
> Can anyone help as I am very stress now trying to recover those
> disappear emails. ;-)

And since you've got a larger issue, please post this in 
microsoft.public.windows.server.sbs for the most expert help. W2003 SP2 on 
SBS 2003 requires some tweaking.

date: Tue, 4 Mar 2008 13:57:43 -0500   author:   Lanwench [MVP - Exchange]

Re: email messages disappear from inbox after user reading   

Ya, I have checked OWA, the missing emails is not inside OWA. 
Thanks for your immediate help. I have redirect my question to 
microsoft.public.windows.server.sbs for the more expert help. 


"Lanwench [MVP - Exchange]" wrote:

> just-it  wrote:
> > I have a very strange situation here. I currently running on Windows
> > SBS SP1 with 15 users login to server everyday to send and received
> > their emails without any problem. Emails are store in the SBS server.
> > No rules, No filtered defined.
> 
> Just to be sure,  check in OWA. And if you see the items there, reset the 
> built-in view views back to their defaults by starting Outlook once with the 
> /cleanviews switch. This will also remove any custom views, note.
> 
> > Last Friday 29Feb2008, during a routine Microsoft auto update, I have
> > accepted installation of Windows Server 2003 SP2 via windows auto
> > updates. Due to the large file size of the SP2, I have let the auto
> > update to continue over the weekend. I restarted the server on Sunday
> > night. The next day (Monday), I am shocked that all existing and new
> > emails from Friday-Monday has disappeared on each user mailbox after
> > they have login to the SBS server. We are using Windows XP Pro SP2,
> > MS Office XP Pro SP2 and SBS2003 SP2.
> > Can anyone help as I am very stress now trying to recover those
> > disappear emails. ;-)
> 
> And since you've got a larger issue, please post this in 
> microsoft.public.windows.server.sbs for the most expert help. W2003 SP2 on 
> SBS 2003 requires some tweaking.
> 
> 
> 
>

date: Sun, 9 Mar 2008 08:15:02 -0700   author:   just-it