Hello,

I'm send here true the Dutch communitie. We have the following problem.
Oure information store was corrupted. True Exmerge we restored the mailboxen.
For the people who use Office2007 we had to delete en install a new Outlook 
profile.
The problem now is that we can not use the archive. The error is that he 
discovered a catalogcontrolpoint. I've already do the following.
Used the SCANPST and the SCANOST.
started the Outlook whitout the cache ( Outlook still created a new OST file )
Make a new archive file.

All those things dont work. The Dutch communitie has send me here becouse 
they don't know the solution.

Is there anyone here who can help us?

Thanks

Bart

Bartgoffin <bartgoffin@news.postalias> wrote:
> Hello,
>
> I'm send here true the Dutch communitie. We have the following
> problem.
> Oure information store was corrupted. True Exmerge we restored the
> mailboxen. For the people who use Office2007 we had to delete en
> install a new Outlook profile.
> The problem now is that we can not use the archive.

Note that OST files are not archives - they're mirrors/copies of the 
Exchange mailbox. The word "archive" will make people think you're using PST 
files.

> The error is that
> he discovered a catalogcontrolpoint. I've already do the following.
> Used the SCANPST and the SCANOST.
> started the Outlook whitout the cache

Meaning, you started Outlook with cached mode disabled? Good.

> ( Outlook still created a new
> OST file )

It can't have done yet...

Disable cached mode
Close Outlook, and make sure that outlook.exe is not running in the 
background
Rename or delete the old OST file
Restart Outlook
Re-enable cached mode
Re-start Outlook

It should create a new cache file on its own.


>  Make a new archive file.

....not manually.
>
> All those things dont work. The Dutch communitie has send me here
> becouse they don't know the solution.
>
> Is there anyone here who can help us?
>
> Thanks
>
> Bart

If the above steps don't work, please post back with the exact error message 
you're getting.

"Lanwench [MVP - Exchange]" 
 wrote in message 
news:ObMvvlgfIHA.1900@TK2MSFTNGP02.phx.gbl...
> Bartgoffin <bartgoffin@news.postalias> wrote:

I'm a little confused. You are not trying to use the old OST file with the 
new profile are you?
That wont work.

Martin Blackstone  wrote:
> "Lanwench [MVP - Exchange]"
>  wrote in
> message news:ObMvvlgfIHA.1900@TK2MSFTNGP02.phx.gbl...
>> Bartgoffin <bartgoffin@news.postalias> wrote:
>
> I'm a little confused. You are not trying to use the old OST file
> with the new profile are you?
> That wont work.

Me? Heavens no!

"Lanwench [MVP - Exchange]" wrote:

> Bartgoffin <bartgoffin@news.postalias> wrote:
> > Hello,
> >
> > I'm send here true the Dutch communitie. We have the following
> > problem.
> > Oure information store was corrupted. True Exmerge we restored the
> > mailboxen. For the people who use Office2007 we had to delete en
> > install a new Outlook profile.
> > The problem now is that we can not use the archive.
> 
> Note that OST files are not archives - they're mirrors/copies of the 
> Exchange mailbox. The word "archive" will make people think you're using PST 
> files.
> 
> > The error is that
> > he discovered a catalogcontrolpoint. I've already do the following.
> > Used the SCANPST and the SCANOST.
> > started the Outlook whitout the cache
> 
> Meaning, you started Outlook with cached mode disabled? Good.
> 
> > ( Outlook still created a new
> > OST file )
> 
> It can't have done yet...
> 
> Disable cached mode
> Close Outlook, and make sure that outlook.exe is not running in the 
> background
> Rename or delete the old OST file
> Restart Outlook
> Re-enable cached mode
> Re-start Outlook
> 
> It should create a new cache file on its own.
> 
> 
> >  Make a new archive file.
> 
> .....not manually.
> >
> > All those things dont work. The Dutch communitie has send me here
> > becouse they don't know the solution.
> >
> > Is there anyone here who can help us?
> >
> > Thanks
> >
> > Bart
> 
> If the above steps don't work, please post back with the exact error message 
> you're getting.
> 
> 
> Hi,

The error in the applicationlog is as follows. (Translated)

The Detection of product {90120000-0051-0000-0000-0000000FF1CE}, function 
productfiles, part of {6252B847-BADA-43D4-9252-E39767FA40A1} has failed. the 
source HKEY CLASSES ROOT\pip\ does not exits.

The next error is as follows.

The detection of product {90120000-0051-0000-0000-0000000FF1CE}, function 
VisioCore has failed during the request of part 
{45263A41-952C-4331-A44D-420BAB4E5C46}

In the new archive al the maps are there but no mails . I've said in auto 
archive to archive anything older then one month.

If this is not the right information please let me know.
Thanks

"Bartgoffin" wrote:

> 
> 
> "Lanwench [MVP - Exchange]" wrote:
> 
> > Bartgoffin <bartgoffin@news.postalias> wrote:
> > > Hello,
> > >
> > > I'm send here true the Dutch communitie. We have the following
> > > problem.
> > > Oure information store was corrupted. True Exmerge we restored the
> > > mailboxen. For the people who use Office2007 we had to delete en
> > > install a new Outlook profile.
> > > The problem now is that we can not use the archive.
> > 
> > Note that OST files are not archives - they're mirrors/copies of the 
> > Exchange mailbox. The word "archive" will make people think you're using PST 
> > files.
> > 
> > > The error is that
> > > he discovered a catalogcontrolpoint. I've already do the following.
> > > Used the SCANPST and the SCANOST.
> > > started the Outlook whitout the cache
> > 
> > Meaning, you started Outlook with cached mode disabled? Good.
> > 
> > > ( Outlook still created a new
> > > OST file )
> > 
> > It can't have done yet...
> > 
> > Disable cached mode
> > Close Outlook, and make sure that outlook.exe is not running in the 
> > background
> > Rename or delete the old OST file
> > Restart Outlook
> > Re-enable cached mode
> > Re-start Outlook
> > 
> > It should create a new cache file on its own.
> > 
> > 
> > >  Make a new archive file.
> > 
> > .....not manually.
> > >
> > > All those things dont work. The Dutch communitie has send me here
> > > becouse they don't know the solution.
> > >
> > > Is there anyone here who can help us?
> > >
> > > Thanks
> > >
> > > Bart
> > 
> > If the above steps don't work, please post back with the exact error message 
> > you're getting.
> > 
> > 
> > Hi,
> 
> The error in the applicationlog is as follows. (Translated)
> 
> The Detection of product {90120000-0051-0000-0000-0000000FF1CE}, function 
> productfiles, part of {6252B847-BADA-43D4-9252-E39767FA40A1} has failed. the 
> source HKEY CLASSES ROOT\pip\ does not exits.
> 
> The next error is as follows.
> 
> The detection of product {90120000-0051-0000-0000-0000000FF1CE}, function 
> VisioCore has failed during the request of part 
> {45263A41-952C-4331-A44D-420BAB4E5C46}
> 
> In the new archive al the maps are there but no mails . I've said in auto 
> archive to archive anything older then one month.
> 
> If this is not the right information please let me know.
> Thanks

Ive have the same problem with Office 2003. The only differend is that there 
are no errors in the apllication log.

Gr. Bart

Bartgoffin <bartgoffin@news.postalias> wrote:
> "Lanwench [MVP - Exchange]" wrote:
>
>> Bartgoffin <bartgoffin@news.postalias> wrote:
>>> Hello,
>>>
>>> I'm send here true the Dutch communitie. We have the following
>>> problem.
>>> Oure information store was corrupted. True Exmerge we restored the
>>> mailboxen. For the people who use Office2007 we had to delete en
>>> install a new Outlook profile.
>>> The problem now is that we can not use the archive.
>>
>> Note that OST files are not archives - they're mirrors/copies of the
>> Exchange mailbox. The word "archive" will make people think you're
>> using PST files.
>>
>>> The error is that
>>> he discovered a catalogcontrolpoint. I've already do the following.
>>> Used the SCANPST and the SCANOST.
>>> started the Outlook whitout the cache
>>
>> Meaning, you started Outlook with cached mode disabled? Good.
>>
>>> ( Outlook still created a new
>>> OST file )
>>
>> It can't have done yet...
>>
>> Disable cached mode
>> Close Outlook, and make sure that outlook.exe is not running in the
>> background
>> Rename or delete the old OST file
>> Restart Outlook
>> Re-enable cached mode
>> Re-start Outlook
>>
>> It should create a new cache file on its own.
>>
>>
>>>  Make a new archive file.
>>
>> .....not manually.
>>>
>>> All those things dont work. The Dutch communitie has send me here
>>> becouse they don't know the solution.
>>>
>>> Is there anyone here who can help us?
>>>
>>> Thanks
>>>
>>> Bart
>>
>> If the above steps don't work, please post back with the exact error
>> message you're getting.
>>
>>
>> Hi,
>
> The error in the applicationlog is as follows. (Translated)
>
> The Detection of product {90120000-0051-0000-0000-0000000FF1CE},
> function productfiles, part of {6252B847-BADA-43D4-9252-E39767FA40A1}
> has failed. the source HKEY CLASSES ROOT\pip\ does not exits.
>
> The next error is as follows.
>
> The detection of product {90120000-0051-0000-0000-0000000FF1CE},
> function VisioCore has failed during the request of part
> {45263A41-952C-4331-A44D-420BAB4E5C46}
>
> In the new archive al the maps are there but no mails . I've said in
> auto archive to archive anything older then one month.
>
> If this is not the right information please let me know.
> Thanks



Eh? What does autoarchive have to do with this?  You were talking about OST 
files.
Autoarchive is based on the date an item was *modified* - which may not be 
the date you see.
I don't recommend autoarchive or PST files.

The errors you're seeing may be resolved by reinstalling Office.

"Lanwench [MVP - Exchange]" wrote:

> Bartgoffin <bartgoffin@news.postalias> wrote:
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Bartgoffin <bartgoffin@news.postalias> wrote:
> >>> Hello,
> >>>
> >>> I'm send here true the Dutch communitie. We have the following
> >>> problem.
> >>> Oure information store was corrupted. True Exmerge we restored the
> >>> mailboxen. For the people who use Office2007 we had to delete en
> >>> install a new Outlook profile.
> >>> The problem now is that we can not use the archive.
> >>
> >> Note that OST files are not archives - they're mirrors/copies of the
> >> Exchange mailbox. The word "archive" will make people think you're
> >> using PST files.
> >>
> >>> The error is that
> >>> he discovered a catalogcontrolpoint. I've already do the following.
> >>> Used the SCANPST and the SCANOST.
> >>> started the Outlook whitout the cache
> >>
> >> Meaning, you started Outlook with cached mode disabled? Good.
> >>
> >>> ( Outlook still created a new
> >>> OST file )
> >>
> >> It can't have done yet...
> >>
> >> Disable cached mode
> >> Close Outlook, and make sure that outlook.exe is not running in the
> >> background
> >> Rename or delete the old OST file
> >> Restart Outlook
> >> Re-enable cached mode
> >> Re-start Outlook
> >>
> >> It should create a new cache file on its own.
> >>
> >>
> >>>  Make a new archive file.
> >>
> >> .....not manually.
> >>>
> >>> All those things dont work. The Dutch communitie has send me here
> >>> becouse they don't know the solution.
> >>>
> >>> Is there anyone here who can help us?
> >>>
> >>> Thanks
> >>>
> >>> Bart
> >>
> >> If the above steps don't work, please post back with the exact error
> >> message you're getting.
> >>
> >>
> >> Hi,
> >
> > The error in the applicationlog is as follows. (Translated)
> >
> > The Detection of product {90120000-0051-0000-0000-0000000FF1CE},
> > function productfiles, part of {6252B847-BADA-43D4-9252-E39767FA40A1}
> > has failed. the source HKEY CLASSES ROOT\pip\ does not exits.
> >
> > The next error is as follows.
> >
> > The detection of product {90120000-0051-0000-0000-0000000FF1CE},
> > function VisioCore has failed during the request of part
> > {45263A41-952C-4331-A44D-420BAB4E5C46}
> >
> > In the new archive al the maps are there but no mails . I've said in
> > auto archive to archive anything older then one month.
> >
> > If this is not the right information please let me know.
> > Thanks
> 
> 
> 
> Eh? What does autoarchive have to do with this?  You were talking about OST 
> files.
> Autoarchive is based on the date an item was *modified* - which may not be 
> the date you see.
> I don't recommend autoarchive or PST files.
> 
> The errors you're seeing may be resolved by reinstalling Office. 
> 
> 
> Hi,

This is the only information I have. As I said with Office 2003 we have the 
same problem.

Is the only solution to reinstall office??

Gr. Bart

"Lanwench [MVP - Exchange]" wrote:

> Bartgoffin <bartgoffin@news.postalias> wrote:
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Bartgoffin <bartgoffin@news.postalias> wrote:
> >>> Hello,
> >>>
> >>> I'm send here true the Dutch communitie. We have the following
> >>> problem.
> >>> Oure information store was corrupted. True Exmerge we restored the
> >>> mailboxen. For the people who use Office2007 we had to delete en
> >>> install a new Outlook profile.
> >>> The problem now is that we can not use the archive.
> >>
> >> Note that OST files are not archives - they're mirrors/copies of the
> >> Exchange mailbox. The word "archive" will make people think you're
> >> using PST files.
> >>
> >>> The error is that
> >>> he discovered a catalogcontrolpoint. I've already do the following.
> >>> Used the SCANPST and the SCANOST.
> >>> started the Outlook whitout the cache
> >>
> >> Meaning, you started Outlook with cached mode disabled? Good.
> >>
> >>> ( Outlook still created a new
> >>> OST file )
> >>
> >> It can't have done yet...
> >>
> >> Disable cached mode
> >> Close Outlook, and make sure that outlook.exe is not running in the
> >> background
> >> Rename or delete the old OST file
> >> Restart Outlook
> >> Re-enable cached mode
> >> Re-start Outlook
> >>
> >> It should create a new cache file on its own.
> >>
> >>
> >>>  Make a new archive file.
> >>
> >> .....not manually.
> >>>
> >>> All those things dont work. The Dutch communitie has send me here
> >>> becouse they don't know the solution.
> >>>
> >>> Is there anyone here who can help us?
> >>>
> >>> Thanks
> >>>
> >>> Bart
> >>
> >> If the above steps don't work, please post back with the exact error
> >> message you're getting.
> >>
> >>
> >> Hi,
> >
> > The error in the applicationlog is as follows. (Translated)
> >
> > The Detection of product {90120000-0051-0000-0000-0000000FF1CE},
> > function productfiles, part of {6252B847-BADA-43D4-9252-E39767FA40A1}
> > has failed. the source HKEY CLASSES ROOT\pip\ does not exits.
> >
> > The next error is as follows.
> >
> > The detection of product {90120000-0051-0000-0000-0000000FF1CE},
> > function VisioCore has failed during the request of part
> > {45263A41-952C-4331-A44D-420BAB4E5C46}
> >
> > In the new archive al the maps are there but no mails . I've said in
> > auto archive to archive anything older then one month.
> >
> > If this is not the right information please let me know.
> > Thanks
> 
> 
> 
> Eh? What does autoarchive have to do with this?  You were talking about OST 
> files.
> Autoarchive is based on the date an item was *modified* - which may not be 
> the date you see.
> I don't recommend autoarchive or PST files.
> 
> The errors you're seeing may be resolved by reinstalling Office. 
> 
> Is it possible to change the "modified", becouse if not i have to reinstall 110 packets of office..

Is there no other way to solve this problem??

>

Bartgoffin <bartgoffin@news.postalias> wrote:

<snip>

>>> In the new archive al the maps are there but no mails . I've said in
>>> auto archive to archive anything older then one month.
>>>
>>> If this is not the right information please let me know.
>>> Thanks
>>
>>
>>
>> Eh? What does autoarchive have to do with this?  You were talking
>> about OST
>> files.
>> Autoarchive is based on the date an item was *modified* - which may
>> not be
>> the date you see.
>> I don't recommend autoarchive or PST files.
>>
>> The errors you're seeing may be resolved by reinstalling Office.
>>
>> Is it possible to change the "modified", becouse if not i have to
>> reinstall 110 packets of office..
>
> Is there no other way to solve this problem??

You can't change the modified date, no.  But you shouldn't be using 
autoarchive or PST files - and you haven't explained what this has to do 
with your OST file.

"Lanwench [MVP - Exchange]" wrote:

> Bartgoffin <bartgoffin@news.postalias> wrote:
> 
> <snip>
> 
> >>> In the new archive al the maps are there but no mails . I've said in
> >>> auto archive to archive anything older then one month.
> >>>
> >>> If this is not the right information please let me know.
> >>> Thanks
> >>
> >>
> >>
> >> Eh? What does autoarchive have to do with this?  You were talking
> >> about OST
> >> files.
> >> Autoarchive is based on the date an item was *modified* - which may
> >> not be
> >> the date you see.
> >> I don't recommend autoarchive or PST files.
> >>
> >> The errors you're seeing may be resolved by reinstalling Office.
> >>
> >> Is it possible to change the "modified", becouse if not i have to
> >> reinstall 110 packets of office..
> >
> > Is there no other way to solve this problem??
> 
> You can't change the modified date, no.  But you shouldn't be using 
> autoarchive or PST files - and you haven't explained what this has to do 
> with your OST file. 
> 
> Ok, the reason why we use autoarchive is that we want to save emails locally so that the Mail server han no big PRIV1.EDB. The archive files are saved on de local laptop and there are mails in it from 1995 en so on. The people hera want to do so. 
Can you tell me why we dont want to use them?

If we are using autoarchive the error is on the OST file. when I tried the 
options you give me the error changed in de latest error.

Gr. Bart
>

Bartgoffin <bartgoffin@news.postalias> wrote:
> "Lanwench [MVP - Exchange]" wrote:
>
>> Bartgoffin <bartgoffin@news.postalias> wrote:
>>
>> <snip>
>>
>>>>> In the new archive al the maps are there but no mails . I've said
>>>>> in auto archive to archive anything older then one month.
>>>>>
>>>>> If this is not the right information please let me know.
>>>>> Thanks
>>>>
>>>>
>>>>
>>>> Eh? What does autoarchive have to do with this?  You were talking
>>>> about OST
>>>> files.
>>>> Autoarchive is based on the date an item was *modified* - which may
>>>> not be
>>>> the date you see.
>>>> I don't recommend autoarchive or PST files.
>>>>
>>>> The errors you're seeing may be resolved by reinstalling Office.
>>>>
>>>> Is it possible to change the "modified", becouse if not i have to
>>>> reinstall 110 packets of office..
>>>
>>> Is there no other way to solve this problem??
>>
>> You can't change the modified date, no.  But you shouldn't be using
>> autoarchive or PST files - and you haven't explained what this has
>> to do
>> with your OST file.
>>
>> Ok, the reason why we use autoarchive is that we want to save emails
>> locally so that the Mail server han no big PRIV1.EDB. The archive
>> files are saved on de local laptop and there are mails in it from
>> 1995 en so on. The people hera want to do so.

People want a lot of things!

> Can you tell me why we dont want to use them?

If the data is important, it belongs on your server(s). If it isn't 
important enough to keep there, it probably iisn't important enough to keep.
See 
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209


>
> If we are using autoarchive the error is on the OST file. when I
> tried the options you give me the error changed in de latest error.
>
> Gr. Bart

As I suggested, you should turn off autoarchive. Don't use it. If your 
company needs to archive old data, get server-side products (GFI, Quest, 
Symantec, etc) instead. Or, set up mailbox manager policies that will delete 
messages older than X days/weeks/months from the folders you wish.

I'm not sure I can help you further....

"Lanwench [MVP - Exchange]" wrote:

> Bartgoffin <bartgoffin@news.postalias> wrote:
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Bartgoffin <bartgoffin@news.postalias> wrote:
> >>
> >> <snip>
> >>
> >>>>> In the new archive al the maps are there but no mails . I've said
> >>>>> in auto archive to archive anything older then one month.
> >>>>>
> >>>>> If this is not the right information please let me know.
> >>>>> Thanks
> >>>>
> >>>>
> >>>>
> >>>> Eh? What does autoarchive have to do with this?  You were talking
> >>>> about OST
> >>>> files.
> >>>> Autoarchive is based on the date an item was *modified* - which may
> >>>> not be
> >>>> the date you see.
> >>>> I don't recommend autoarchive or PST files.
> >>>>
> >>>> The errors you're seeing may be resolved by reinstalling Office.
> >>>>
> >>>> Is it possible to change the "modified", becouse if not i have to
> >>>> reinstall 110 packets of office..
> >>>
> >>> Is there no other way to solve this problem??
> >>
> >> You can't change the modified date, no.  But you shouldn't be using
> >> autoarchive or PST files - and you haven't explained what this has
> >> to do
> >> with your OST file.
> >>
> >> Ok, the reason why we use autoarchive is that we want to save emails
> >> locally so that the Mail server han no big PRIV1.EDB. The archive
> >> files are saved on de local laptop and there are mails in it from
> >> 1995 en so on. The people hera want to do so.
> 
> People want a lot of things!
> 
> > Can you tell me why we dont want to use them?
> 
> If the data is important, it belongs on your server(s). If it isn't 
> important enough to keep there, it probably iisn't important enough to keep.
> See 
> http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209
> 
> 
> >
> > If we are using autoarchive the error is on the OST file. when I
> > tried the options you give me the error changed in de latest error.
> >
> > Gr. Bart
> 
> As I suggested, you should turn off autoarchive. Don't use it. If your 
> company needs to archive old data, get server-side products (GFI, Quest, 
> Symantec, etc) instead. Or, set up mailbox manager policies that will delete 
> messages older than X days/weeks/months from the folders you wish.
> 
> I'm not sure I can help you further.... 
> 
> ok, thanks for the help sofar. we will try futher.

Gr. Bart
>