Office 2007 SP1 - Unable to send or receive mail

Office 2007 SP1 - Unable to send or receive mail

I've installed office 2007 sp1 last night, and immediately after 
rebooting, I could no longer send or receive email. I get the error 
message that Outlook could not connect to host. To test this, I 
uninstalled SP1, and I could once again send and receive email. I've got 
an IMAP and POP3 account configured.

date: Tue, 26 Feb 2008 15:19:53 -0600 author: D|an-0 D|am

RE: Office 2007 SP1 - Unable to send or receive mail

Hi,

Reinstall the Office 2007 SP1 update and perform the steps below to see if it works.

#1 check the Antivirus program
==============
Such an issue may be caused by the incompatibility between the Antivirus program and the Office 
2007 SP1. Temp disable the Antivirus program and then try to send/receive emails in Outlook 2007 
SP1. What is the result?

#2 Check the connection with your POP3 account server
======================
1. Click Start >Run. Type "cmd" (without the quotation marks) in the Open box, and then click Ok.
 
2. Type the following command
 Telnet <incoming-mail-server-name> 110

Is the connection successful? (If it is successful, it will show a black window.)

3. Repeat above steps and type the following command instead.
Telnet <outgoing-mail-server-name> 25

Is the connection successful?

#3 take a screen shot of the exact error message in Outlook 2007 when the send/receive doesn't 
work. 

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint). 
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment. My email 
address is v-emilin@microsoft.com.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me. 

Regards, 

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn 
and benefit from your issue. 
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Date: Tue, 26 Feb 2008 15:19:53 -0600
>From: D|an-0 <D|an-0@newsgroup.nospam>
>Reply-To:  D|an-0@newsgroup.nospam
>User-Agent: Thunderbird 1.5.0.14 (Windows/20071210)
>MIME-Version: 1.0
>Subject: Office 2007 SP1 - Unable to send or receive mail
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>Content-Transfer-Encoding: 7bit
>Message-ID: <#uwvN1LeIHA.5548@TK2MSFTNGP03.phx.gbl>
>Newsgroups: microsoft.public.exchange.clients
>NNTP-Posting-Host: mail.aceunico.com 12.197.213.82
>Lines: 1         
>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:4068
>X-Tomcat-NG: microsoft.public.exchange.clients
>
>I've installed office 2007 sp1 last night, and immediately after 
>rebooting, I could no longer send or receive email. I get the error 
>message that Outlook could not connect to host. To test this, I 
>uninstalled SP1, and I could once again send and receive email. I've got 
>an IMAP and POP3 account configured.
>

date: Wed, 27 Feb 2008 02:47:56 GMT author: (Emily Lin)

RE: Office 2007 SP1 - Unable to send or receive mail

Hi ,

We wanted to see if the information provided was helpful. Please keep us posted on your progress and let us know if you have any 
additional questions or concerns.
	
We are looking forward to your response.  

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================== 
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. 
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights. 


--------------------
>X-Tomcat-ID: 27564519
>References: <#uwvN1LeIHA.5548@TK2MSFTNGP03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-emilin@online.microsoft.com (Emily Lin)
>Organization: [Microsoft]
>Date: Wed, 27 Feb 2008 02:47:56 GMT
>Subject: RE: Office 2007 SP1 - Unable to send or receive mail
>X-Tomcat-NG: microsoft.public.exchange.clients
>Message-ID: 
>Newsgroups: microsoft.public.exchange.clients
>Lines: 76        
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:4070
>NNTP-Posting-Host: TOMCATIMPORT3 10.201.220.210
>
>Hi,
>
>Reinstall the Office 2007 SP1 update and perform the steps below to see if it works.
>
>#1 check the Antivirus program
>==============
>Such an issue may be caused by the incompatibility between the Antivirus program and the Office 
>2007 SP1. Temp disable the Antivirus program and then try to send/receive emails in Outlook 2007 
>SP1. What is the result?
>
>#2 Check the connection with your POP3 account server
>======================
>1. Click Start >Run. Type "cmd" (without the quotation marks) in the Open box, and then click Ok.
> 
>2. Type the following command
> Telnet <incoming-mail-server-name> 110
>
>Is the connection successful? (If it is successful, it will show a black window.)
>
>3. Repeat above steps and type the following command instead.
>Telnet <outgoing-mail-server-name> 25
>
>Is the connection successful?
>
>#3 take a screen shot of the exact error message in Outlook 2007 when the send/receive doesn't 
>work. 
>
>How to take a screen shot, please follow the steps below:
>------------------------------------------------------------------
>a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
>b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint). 
>c. Click Edit (menu) -> Paste or press Ctrl + V.
>d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment. My email 
>address is v-emilin@microsoft.com.
>
>If anything is unclear or if you have any other concerns, please don't hesitate to contact me. 
>
>Regards, 
>
>Emily Lin
>
>Microsoft Online Partner Support
>Get Secure! - www.microsoft.com/security
>====================================================
>When responding to posts, please "Reply to Group" via your newsreader so that others may learn 
>and benefit from your issue. 
>====================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>Date: Tue, 26 Feb 2008 15:19:53 -0600
>>From: D|an-0 <D|an-0@newsgroup.nospam>
>>Reply-To:  D|an-0@newsgroup.nospam
>>User-Agent: Thunderbird 1.5.0.14 (Windows/20071210)
>>MIME-Version: 1.0
>>Subject: Office 2007 SP1 - Unable to send or receive mail
>>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>Content-Transfer-Encoding: 7bit
>>Message-ID: <#uwvN1LeIHA.5548@TK2MSFTNGP03.phx.gbl>
>>Newsgroups: microsoft.public.exchange.clients
>>NNTP-Posting-Host: mail.aceunico.com 12.197.213.82
>>Lines: 1         
>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:4068
>>X-Tomcat-NG: microsoft.public.exchange.clients
>>
>>I've installed office 2007 sp1 last night, and immediately after 
>>rebooting, I could no longer send or receive email. I get the error 
>>message that Outlook could not connect to host. To test this, I 
>>uninstalled SP1, and I could once again send and receive email. I've got 
>>an IMAP and POP3 account configured.
>>
>
>
>

date: Fri, 29 Feb 2008 03:38:59 GMT author: (Emily Lin)