I have over 30 clients using Explorer 6 or 7 and OWA onto our Exchange 2003 server. Almost all of them appear to be working fine, although I have 2 or 3 that experience connection issues. For some reason they can be using OWA without any problems then the next time they attempt to login to OWA the system either does not load the logon page OR if they manage to enter their details the OWA screen only populates half of the screen and the system is unusable. This issue only happens on a few PC's but for some strange reason (without any changes to Routers, Server or Cient) the system starts working again. Whilst the users are having the connections problems other users can connect to the sever with no problems. This is now becoming very frustrating as I cannot see any obvious problems. If you do not have any answers for this can someone point me to where I can get some logging Or diagnostic tools to attempt to pin point the issue.
"Dickie" wrote in message news:5391F632-80E8-4F03-9304-799A0E87CCFE@microsoft.com... >I have over 30 clients using Explorer 6 or 7 and OWA onto our Exchange 2003 > server. Almost all of them appear to be working fine, although I have 2 or > 3 > that experience connection issues. > > For some reason they can be using OWA without any problems then the next > time they attempt to login to OWA the system either does not load the > logon > page OR if they manage to enter their details the OWA screen only > populates > half of the screen and the system is unusable. This issue only happens on > a > few PC's but for some strange reason (without any changes to Routers, > Server > or Cient) the system starts working again. > > Whilst the users are having the connections problems other users can > connect > to the sever with no problems. > > This is now becoming very frustrating as I cannot see any obvious > problems. > > If you do not have any answers for this can someone point me to where I > can > get some logging Or diagnostic tools to attempt to pin point the issue. > > Hi I had the same problems with IE 6. For me the solution was Mozilla Firefox. Once installed OWA is much faster so I don't event think about I.E anymore. Regards Tom
I have tried one of the clients on Firefox but this user appears to have the same issue, although the user as already had the problem and we hadn't rebooted the PC. Did you need to change anything to make firefox work....... "Tomsav" wrote: > > "Dickie" wrote in message > news:5391F632-80E8-4F03-9304-799A0E87CCFE@microsoft.com... > >I have over 30 clients using Explorer 6 or 7 and OWA onto our Exchange 2003 > > server. Almost all of them appear to be working fine, although I have 2 or > > 3 > > that experience connection issues. > > > > For some reason they can be using OWA without any problems then the next > > time they attempt to login to OWA the system either does not load the > > logon > > page OR if they manage to enter their details the OWA screen only > > populates > > half of the screen and the system is unusable. This issue only happens on > > a > > few PC's but for some strange reason (without any changes to Routers, > > Server > > or Cient) the system starts working again. > > > > Whilst the users are having the connections problems other users can > > connect > > to the sever with no problems. > > > > This is now becoming very frustrating as I cannot see any obvious > > problems. > > > > If you do not have any answers for this can someone point me to where I > > can > > get some logging Or diagnostic tools to attempt to pin point the issue. > > > > > > Hi > I had the same problems with IE 6. > For me the solution was Mozilla Firefox. > Once installed OWA is much faster so I don't event think about I.E anymore. > Regards > Tom > > > > >
hmmmhmmmmm! Re-check your DNS resolution on server. Try to update Network Card adapters driver also, especialy if you have 3COM905 or embeded Via adapters. Your OWA clients are inside your LAN or they are WAN users? No need for some special Firefox seting. Regards Tom "Dickie" wrote in message news:2B497ABB-1BC3-49FF-85E7-680E6C87A5FD@microsoft.com... >I have tried one of the clients on Firefox but this user appears to have >the > same issue, although the user as already had the problem and we hadn't > rebooted the PC. > Did you need to change anything to make firefox work....... > > "Tomsav" wrote: > >> >> "Dickie" wrote in message >> news:5391F632-80E8-4F03-9304-799A0E87CCFE@microsoft.com... >> >I have over 30 clients using Explorer 6 or 7 and OWA onto our Exchange >> >2003 >> > server. Almost all of them appear to be working fine, although I have 2 >> > or >> > 3 >> > that experience connection issues. >> > >> > For some reason they can be using OWA without any problems then the >> > next >> > time they attempt to login to OWA the system either does not load the >> > logon >> > page OR if they manage to enter their details the OWA screen only >> > populates >> > half of the screen and the system is unusable. This issue only happens >> > on >> > a >> > few PC's but for some strange reason (without any changes to Routers, >> > Server >> > or Cient) the system starts working again. >> > >> > Whilst the users are having the connections problems other users can >> > connect >> > to the sever with no problems. >> > >> > This is now becoming very frustrating as I cannot see any obvious >> > problems. >> > >> > If you do not have any answers for this can someone point me to where I >> > can >> > get some logging Or diagnostic tools to attempt to pin point the issue. >> > >> > >> >> Hi >> I had the same problems with IE 6. >> For me the solution was Mozilla Firefox. >> Once installed OWA is much faster so I don't event think about I.E >> anymore. >> Regards >> Tom >> >> >> >> >>
I'm sure its not DNS or more than just 3 or 4 clients would have the issue AND it appears to be the same clients. All clients are WAN users and some use RPC over HTTP some OWA. When this problem occurs it effects RPC and OWA. I'll check the NIC and upgrade to the latest driver. Thanks "Tomsav" wrote: > > > hmmmhmmmmm! > Re-check your DNS resolution on server. > Try to update Network Card adapters driver also, especialy if you have > 3COM905 or embeded Via adapters. > Your OWA clients are inside your LAN or they are WAN users? > > No need for some special Firefox seting. > Regards > Tom > > > > "Dickie" wrote in message > news:2B497ABB-1BC3-49FF-85E7-680E6C87A5FD@microsoft.com... > >I have tried one of the clients on Firefox but this user appears to have > >the > > same issue, although the user as already had the problem and we hadn't > > rebooted the PC. > > Did you need to change anything to make firefox work....... > > > > "Tomsav" wrote: > > > >> > >> "Dickie" wrote in message > >> news:5391F632-80E8-4F03-9304-799A0E87CCFE@microsoft.com... > >> >I have over 30 clients using Explorer 6 or 7 and OWA onto our Exchange > >> >2003 > >> > server. Almost all of them appear to be working fine, although I have 2 > >> > or > >> > 3 > >> > that experience connection issues. > >> > > >> > For some reason they can be using OWA without any problems then the > >> > next > >> > time they attempt to login to OWA the system either does not load the > >> > logon > >> > page OR if they manage to enter their details the OWA screen only > >> > populates > >> > half of the screen and the system is unusable. This issue only happens > >> > on > >> > a > >> > few PC's but for some strange reason (without any changes to Routers, > >> > Server > >> > or Cient) the system starts working again. > >> > > >> > Whilst the users are having the connections problems other users can > >> > connect > >> > to the sever with no problems. > >> > > >> > This is now becoming very frustrating as I cannot see any obvious > >> > problems. > >> > > >> > If you do not have any answers for this can someone point me to where I > >> > can > >> > get some logging Or diagnostic tools to attempt to pin point the issue. > >> > > >> > > >> > >> Hi > >> I had the same problems with IE 6. > >> For me the solution was Mozilla Firefox. > >> Once installed OWA is much faster so I don't event think about I.E > >> anymore. > >> Regards > >> Tom > >> > >> > >> > >> > >> > > >
"Dickie" wrote in message news:2D1A31FE-57CB-40B0-9D84-318DF0FE93E1@microsoft.com... > I'm sure its not DNS or more than just 3 or 4 clients would have the issue > AND it appears to be the same clients. > All clients are WAN users and some use RPC over HTTP some OWA. When this > problem occurs it effects RPC and OWA. > I'll check the NIC and upgrade to the latest driver. > > Thanks > If possible, make VPN connection & re-check OWA over VPN. Did you check OWA access on local LAN? Regards Tom
