Outlook Anywhere 2007

Outlook Anywhere 2007

I have a client using outlook 2007 that is configured for outlook anywhere. 
But after he logs on the profile just sits there "connecting, disconnected. 
connecting, disconnected...over and over again. His settings are correct. The 
account was first set up internally, then initial connection over the WAN was 
established over a vpn connection. 

Is there anyway to monitor this from the exchange server to see exactly 
where the problem is?

date: Mon, 7 Jan 2008 06:59:04 -0800 author: SJMP am

Re: Outlook Anywhere 2007

Hello,

You can check the status by using queue viewer.
You may try disabling the antivirus add-in on outlook.

If this is a one client issue, and does not happen all the time. you need to 
focus on the client it self.

Regards
Onder Erunsal
Exchange MVP


"SJMP" <sjmp@newsgroup.nospam> wrote in message 
news:6DD16300-819B-4315-8F4A-4FCCDA38CDB1@microsoft.com...
>I have a client using outlook 2007 that is configured for outlook anywhere.
> But after he logs on the profile just sits there "connecting, 
> disconnected.
> connecting, disconnected...over and over again. His settings are correct. 
> The
> account was first set up internally, then initial connection over the WAN 
> was
> established over a vpn connection.
>
> Is there anyway to monitor this from the exchange server to see exactly
> where the problem is?

date: Mon, 7 Jan 2008 17:44:25 +0200 author: Onder Erunsal

Re: Outlook Anywhere 2007

It is one outlook client. I had them for a firmware upgrade on their linksys 
- but the issue is the same.  I configured the laptop and the install is the 
same for all users. I will try re-creating the profile.

"Onder Erunsal" wrote:

> Hello,
> 
> You can check the status by using queue viewer.
> You may try disabling the antivirus add-in on outlook.
> 
> If this is a one client issue, and does not happen all the time. you need to 
> focus on the client it self.
> 
> Regards
> Onder Erunsal
> Exchange MVP
> 
> 
> "SJMP" <sjmp@newsgroup.nospam> wrote in message 
> news:6DD16300-819B-4315-8F4A-4FCCDA38CDB1@microsoft.com...
> >I have a client using outlook 2007 that is configured for outlook anywhere.
> > But after he logs on the profile just sits there "connecting, 
> > disconnected.
> > connecting, disconnected...over and over again. His settings are correct. 
> > The
> > account was first set up internally, then initial connection over the WAN 
> > was
> > established over a vpn connection.
> >
> > Is there anyway to monitor this from the exchange server to see exactly
> > where the problem is? 
>

date: Mon, 7 Jan 2008 08:47:00 -0800 author: SJMP am

Re: Outlook Anywhere 2007

I re-created the profile same problem.

Does this log info shed any light?

I have enabled logging in outlook 2007 here is output from the opmlog:


2008.01.07 12:24:01 <<<< Logging Started (level is LTF_TRACE) >>>>
2008.01.07 12:24:01 HELPER::Initialize called
2008.01.07 12:24:01 Initializing: Finding a Transport
2008.01.07 12:24:01 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 
0x00000000
2008.01.07 12:24:01 MAPI XP Call: TransportLogon, hr = 0x8004011d
2008.01.07 12:24:01 MAPI XP Call: Shutdown, hr = 0x00000000
2008.01.07 12:24:01 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 
0x00000000
2008.01.07 12:24:02 MAPI Status: (-- -- ---/--- -- ---)
2008.01.07 12:24:02 MAPI XP Call: TransportLogon, hr = 0x00000000
2008.01.07 12:24:02 Initializing: Found a transport, Error code = 0x00000000
2008.01.07 12:24:02 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, 
cUids = 1
2008.01.07 12:24:02 MAPI XP Call: RegisterOptions, hr = 0x00000000, cOptions 
= 2
2008.01.07 12:24:02 MAPI Status: (IN -- ---/OUT -- ---)
2008.01.07 12:24:02 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 
0x00000000
2008.01.07 12:24:02 HELPER::Initialize done, Error code = 0x00000000
2008.01.07 12:24:02 HELPER::GetCapabilities called, Error code = 0x00000000
2008.01.07 12:24:34 MAPI Status: (-- -- ---/--- -- ---)




"Onder Erunsal" wrote:

> Hello,
> 
> You can check the status by using queue viewer.
> You may try disabling the antivirus add-in on outlook.
> 
> If this is a one client issue, and does not happen all the time. you need to 
> focus on the client it self.
> 
> Regards
> Onder Erunsal
> Exchange MVP
> 
> 
> "SJMP" <sjmp@newsgroup.nospam> wrote in message 
> news:6DD16300-819B-4315-8F4A-4FCCDA38CDB1@microsoft.com...
> >I have a client using outlook 2007 that is configured for outlook anywhere.
> > But after he logs on the profile just sits there "connecting, 
> > disconnected.
> > connecting, disconnected...over and over again. His settings are correct. 
> > The
> > account was first set up internally, then initial connection over the WAN 
> > was
> > established over a vpn connection.
> >
> > Is there anyway to monitor this from the exchange server to see exactly
> > where the problem is? 
>

date: Mon, 7 Jan 2008 10:06:01 -0800 author: SJMP am

Re: Outlook Anywhere 2007

Lets press ctrl and right click on the outlook icon. Select connetion 
status.
Then we can check the average response, req/fail rates.
By the way did you try disabling antivirus add-on and restarting outlook ?

Onder Erunsal
Exchange MVP

"SJMP" <sjmp@newsgroup.nospam> wrote in message 
news:C54A8197-836B-4025-821B-54799952BED2@microsoft.com...
>I re-created the profile same problem.
>
> Does this log info shed any light?
>
> I have enabled logging in outlook 2007 here is output from the opmlog:
>
>
> 2008.01.07 12:24:01 <<<< Logging Started (level is LTF_TRACE) >>>>
> 2008.01.07 12:24:01 HELPER::Initialize called
> 2008.01.07 12:24:01 Initializing: Finding a Transport
> 2008.01.07 12:24:01 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr =
> 0x00000000
> 2008.01.07 12:24:01 MAPI XP Call: TransportLogon, hr = 0x8004011d
> 2008.01.07 12:24:01 MAPI XP Call: Shutdown, hr = 0x00000000
> 2008.01.07 12:24:01 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr =
> 0x00000000
> 2008.01.07 12:24:02 MAPI Status: (-- -- ---/--- -- ---)
> 2008.01.07 12:24:02 MAPI XP Call: TransportLogon, hr = 0x00000000
> 2008.01.07 12:24:02 Initializing: Found a transport, Error code = 
> 0x00000000
> 2008.01.07 12:24:02 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 
> 3,
> cUids = 1
> 2008.01.07 12:24:02 MAPI XP Call: RegisterOptions, hr = 0x00000000, 
> cOptions
> = 2
> 2008.01.07 12:24:02 MAPI Status: (IN -- ---/OUT -- ---)
> 2008.01.07 12:24:02 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr 
> =
> 0x00000000
> 2008.01.07 12:24:02 HELPER::Initialize done, Error code = 0x00000000
> 2008.01.07 12:24:02 HELPER::GetCapabilities called, Error code = 
> 0x00000000
> 2008.01.07 12:24:34 MAPI Status: (-- -- ---/--- -- ---)
>
>
>
>
> "Onder Erunsal" wrote:
>
>> Hello,
>>
>> You can check the status by using queue viewer.
>> You may try disabling the antivirus add-in on outlook.
>>
>> If this is a one client issue, and does not happen all the time. you need 
>> to
>> focus on the client it self.
>>
>> Regards
>> Onder Erunsal
>> Exchange MVP
>>
>>
>> "SJMP" <sjmp@newsgroup.nospam> wrote in message
>> news:6DD16300-819B-4315-8F4A-4FCCDA38CDB1@microsoft.com...
>> >I have a client using outlook 2007 that is configured for outlook 
>> >anywhere.
>> > But after he logs on the profile just sits there "connecting,
>> > disconnected.
>> > connecting, disconnected...over and over again. His settings are 
>> > correct.
>> > The
>> > account was first set up internally, then initial connection over the 
>> > WAN
>> > was
>> > established over a vpn connection.
>> >
>> > Is there anyway to monitor this from the exchange server to see exactly
>> > where the problem is?
>>

date: Mon, 7 Jan 2008 20:55:39 +0200 author: Onder Erunsal