Cannot receive email from outside business partners, 550 Requested   

We have two mail domains mail.acompany.com.au, and mail.bcompany.com.au, 
which are pointed to one exchanger server. Every employee has two email 
addresses. mail.acompany.com.au is working fine, but mail.bcompany.com.au  
only receives email from internally. When someone from outsite sends the 
email to xxx@bcompany.com.au, he would receive the error message as below

Hi. This is the qmail-send program at xxx.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
xxx.xxx.xxx.xxx does not like recipient.
Remote host said: 550 Requested action not taken: mailbox unavailable
Giving up on xxx.xxx.xxx.xxx.

I can ping mail.bcompany.com.au, which is pointed to right IP address. But I 
don't know how to check MX record at www.donstuff.com.

Does someone here help me to fix this issue?

Many thanks in advance

date: Tue, 8 Jul 2008 17:58:01 -0700   author:   Michael

Re: Cannot receive email from outside business partners, 550 Requested   

Use www.mxtoolbox.com, and put your domain name in the box then click the mx 
lookup button.




"Michael"  wrote in message 
news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
> We have two mail domains mail.acompany.com.au, and mail.bcompany.com.au,
> which are pointed to one exchanger server. Every employee has two email
> addresses. mail.acompany.com.au is working fine, but mail.bcompany.com.au
> only receives email from internally. When someone from outsite sends the
> email to xxx@bcompany.com.au, he would receive the error message as below
>
> Hi. This is the qmail-send program at xxx.com.
> I'm afraid I wasn't able to deliver your message to the following 
> addresses.
> This is a permanent error; I've given up. Sorry it didn't work out.
>
> :
> xxx.xxx.xxx.xxx does not like recipient.
> Remote host said: 550 Requested action not taken: mailbox unavailable
> Giving up on xxx.xxx.xxx.xxx.
>
> I can ping mail.bcompany.com.au, which is pointed to right IP address. But 
> I
> don't know how to check MX record at www.donstuff.com.
>
> Does someone here help me to fix this issue?
>
> Many thanks in advance

date: Tue, 8 Jul 2008 18:45:36 -0700   author:   John Fullbright fjohn@donotspamnetappdotcom

Re: Cannot receive email from outside business partners, 550 Reque   

Hi John,
Thanks for your reply. I did the MX record test for mail. bcompany.com.au in 
www.mxtoolbox.com, and could not find any error.
But users could not receive the email sent to their xxx@bcompany.com.au 
email account from outside. 


"John Fullbright" wrote:

> Use www.mxtoolbox.com, and put your domain name in the box then click the mx 
> lookup button.
> 
> 
> 
> 
> "Michael"  wrote in message 
> news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
> > We have two mail domains mail.acompany.com.au, and mail.bcompany.com.au,
> > which are pointed to one exchanger server. Every employee has two email
> > addresses. mail.acompany.com.au is working fine, but mail.bcompany.com.au
> > only receives email from internally. When someone from outsite sends the
> > email to xxx@bcompany.com.au, he would receive the error message as below
> >
> > Hi. This is the qmail-send program at xxx.com.
> > I'm afraid I wasn't able to deliver your message to the following 
> > addresses.
> > This is a permanent error; I've given up. Sorry it didn't work out.
> >
> > :
> > xxx.xxx.xxx.xxx does not like recipient.
> > Remote host said: 550 Requested action not taken: mailbox unavailable
> > Giving up on xxx.xxx.xxx.xxx.
> >
> > I can ping mail.bcompany.com.au, which is pointed to right IP address. But 
> > I
> > don't know how to check MX record at www.donstuff.com.
> >
> > Does someone here help me to fix this issue?
> >
> > Many thanks in advance 
> 
> 
>

date: Tue, 8 Jul 2008 18:57:00 -0700   author:   Michael

Re: Cannot receive email from outside business partners, 550 Reque   

How is the email address for xxx@bcompany.com.au created?  Which version of 
Exchange?


"Michael"  wrote in message 
news:C246B6CE-0228-4A32-95D6-465CFF88F36A@microsoft.com...
> Hi John,
> Thanks for your reply. I did the MX record test for mail. bcompany.com.au 
> in
> www.mxtoolbox.com, and could not find any error.
> But users could not receive the email sent to their xxx@bcompany.com.au
> email account from outside.
>
>
> "John Fullbright" wrote:
>
>> Use www.mxtoolbox.com, and put your domain name in the box then click the 
>> mx
>> lookup button.
>>
>>
>>
>>
>> "Michael"  wrote in message
>> news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
>> > We have two mail domains mail.acompany.com.au, and 
>> > mail.bcompany.com.au,
>> > which are pointed to one exchanger server. Every employee has two email
>> > addresses. mail.acompany.com.au is working fine, but 
>> > mail.bcompany.com.au
>> > only receives email from internally. When someone from outsite sends 
>> > the
>> > email to xxx@bcompany.com.au, he would receive the error message as 
>> > below
>> >
>> > Hi. This is the qmail-send program at xxx.com.
>> > I'm afraid I wasn't able to deliver your message to the following
>> > addresses.
>> > This is a permanent error; I've given up. Sorry it didn't work out.
>> >
>> > :
>> > xxx.xxx.xxx.xxx does not like recipient.
>> > Remote host said: 550 Requested action not taken: mailbox unavailable
>> > Giving up on xxx.xxx.xxx.xxx.
>> >
>> > I can ping mail.bcompany.com.au, which is pointed to right IP address. 
>> > But
>> > I
>> > don't know how to check MX record at www.donstuff.com.
>> >
>> > Does someone here help me to fix this issue?
>> >
>> > Many thanks in advance
>>
>>
>>

date: Tue, 8 Jul 2008 19:03:08 -0700   author:   John Fullbright fjohn@donotspamnetappdotcom

Re: Cannot receive email from outside business partners, 550 Reque   

We use SBS2003 R2 with SP1. We open user's property in Active Directory and 
click email address, then create new smtp address for the users. We setup two 
email addrss for each employee, xxx@acompany.com.au, xxx@bcompany,com.au; and 
also we can send email from xxx@acompany.com.au to xxx@bcompany.com.au 
internally.
xxx@acompany,com.au can receive email from outside, but not 
xxx@bcompany.com.au. Users can use their xxx@bcompany.com.au to send out.


"John Fullbright" wrote:

> How is the email address for xxx@bcompany.com.au created?  Which version of 
> Exchange?
> 
> 
> "Michael"  wrote in message 
> news:C246B6CE-0228-4A32-95D6-465CFF88F36A@microsoft.com...
> > Hi John,
> > Thanks for your reply. I did the MX record test for mail. bcompany.com.au 
> > in
> > www.mxtoolbox.com, and could not find any error.
> > But users could not receive the email sent to their xxx@bcompany.com.au
> > email account from outside.
> >
> >
> > "John Fullbright" wrote:
> >
> >> Use www.mxtoolbox.com, and put your domain name in the box then click the 
> >> mx
> >> lookup button.
> >>
> >>
> >>
> >>
> >> "Michael"  wrote in message
> >> news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
> >> > We have two mail domains mail.acompany.com.au, and 
> >> > mail.bcompany.com.au,
> >> > which are pointed to one exchanger server. Every employee has two email
> >> > addresses. mail.acompany.com.au is working fine, but 
> >> > mail.bcompany.com.au
> >> > only receives email from internally. When someone from outsite sends 
> >> > the
> >> > email to xxx@bcompany.com.au, he would receive the error message as 
> >> > below
> >> >
> >> > Hi. This is the qmail-send program at xxx.com.
> >> > I'm afraid I wasn't able to deliver your message to the following
> >> > addresses.
> >> > This is a permanent error; I've given up. Sorry it didn't work out.
> >> >
> >> > :
> >> > xxx.xxx.xxx.xxx does not like recipient.
> >> > Remote host said: 550 Requested action not taken: mailbox unavailable
> >> > Giving up on xxx.xxx.xxx.xxx.
> >> >
> >> > I can ping mail.bcompany.com.au, which is pointed to right IP address. 
> >> > But
> >> > I
> >> > don't know how to check MX record at www.donstuff.com.
> >> >
> >> > Does someone here help me to fix this issue?
> >> >
> >> > Many thanks in advance
> >>
> >>
> >> 
> 
> 
>

date: Tue, 8 Jul 2008 19:44:02 -0700   author:   Michael

Re: Cannot receive email from outside business partners, 550 Reque   

In order to accept delivery for a domain, Exchange 2003 needs the domain 
added as part of a recipient policy and the "This exchange organization is 
respnsible for all mail delivery to this address" box checked, even if there 
is no filter set in the policy and it's not generating addresses for anyone. 
It only works internally because the address resolves in ad to an address 
for which delivery IS accepted.

Create a recipient policy for bcompany as in the first paragraph of the 
"Domains That Are Local to Your Exchange 2000 Server and Exchange Server 
2003 Organization" section of http://support.microsoft.com/kb/260973/en-us

John

"Michael"  wrote in message 
news:DA33AA1C-59EF-4EDE-8313-77E4D57F5D2D@microsoft.com...
> We use SBS2003 R2 with SP1. We open user's property in Active Directory 
> and
> click email address, then create new smtp address for the users. We setup 
> two
> email addrss for each employee, xxx@acompany.com.au, xxx@bcompany,com.au; 
> and
> also we can send email from xxx@acompany.com.au to xxx@bcompany.com.au
> internally.
> xxx@acompany,com.au can receive email from outside, but not
> xxx@bcompany.com.au. Users can use their xxx@bcompany.com.au to send out.
>
>
> "John Fullbright" wrote:
>
>> How is the email address for xxx@bcompany.com.au created?  Which version 
>> of
>> Exchange?
>>
>>
>> "Michael"  wrote in message
>> news:C246B6CE-0228-4A32-95D6-465CFF88F36A@microsoft.com...
>> > Hi John,
>> > Thanks for your reply. I did the MX record test for mail. 
>> > bcompany.com.au
>> > in
>> > www.mxtoolbox.com, and could not find any error.
>> > But users could not receive the email sent to their xxx@bcompany.com.au
>> > email account from outside.
>> >
>> >
>> > "John Fullbright" wrote:
>> >
>> >> Use www.mxtoolbox.com, and put your domain name in the box then click 
>> >> the
>> >> mx
>> >> lookup button.
>> >>
>> >>
>> >>
>> >>
>> >> "Michael"  wrote in message
>> >> news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
>> >> > We have two mail domains mail.acompany.com.au, and
>> >> > mail.bcompany.com.au,
>> >> > which are pointed to one exchanger server. Every employee has two 
>> >> > email
>> >> > addresses. mail.acompany.com.au is working fine, but
>> >> > mail.bcompany.com.au
>> >> > only receives email from internally. When someone from outsite sends
>> >> > the
>> >> > email to xxx@bcompany.com.au, he would receive the error message as
>> >> > below
>> >> >
>> >> > Hi. This is the qmail-send program at xxx.com.
>> >> > I'm afraid I wasn't able to deliver your message to the following
>> >> > addresses.
>> >> > This is a permanent error; I've given up. Sorry it didn't work out.
>> >> >
>> >> > :
>> >> > xxx.xxx.xxx.xxx does not like recipient.
>> >> > Remote host said: 550 Requested action not taken: mailbox 
>> >> > unavailable
>> >> > Giving up on xxx.xxx.xxx.xxx.
>> >> >
>> >> > I can ping mail.bcompany.com.au, which is pointed to right IP 
>> >> > address.
>> >> > But
>> >> > I
>> >> > don't know how to check MX record at www.donstuff.com.
>> >> >
>> >> > Does someone here help me to fix this issue?
>> >> >
>> >> > Many thanks in advance
>> >>
>> >>
>> >>
>>
>>
>>

date: Tue, 8 Jul 2008 20:22:23 -0700   author:   John Fullbright fjohn@donotspamnetappdotcom

Re: Cannot receive email from outside business partners, 550 Reque   

Thanks, John. It's fixed.

"John Fullbright" wrote:

> In order to accept delivery for a domain, Exchange 2003 needs the domain 
> added as part of a recipient policy and the "This exchange organization is 
> respnsible for all mail delivery to this address" box checked, even if there 
> is no filter set in the policy and it's not generating addresses for anyone. 
> It only works internally because the address resolves in ad to an address 
> for which delivery IS accepted.
> 
> Create a recipient policy for bcompany as in the first paragraph of the 
> "Domains That Are Local to Your Exchange 2000 Server and Exchange Server 
> 2003 Organization" section of http://support.microsoft.com/kb/260973/en-us
> 
> John
> 
> "Michael"  wrote in message 
> news:DA33AA1C-59EF-4EDE-8313-77E4D57F5D2D@microsoft.com...
> > We use SBS2003 R2 with SP1. We open user's property in Active Directory 
> > and
> > click email address, then create new smtp address for the users. We setup 
> > two
> > email addrss for each employee, xxx@acompany.com.au, xxx@bcompany,com.au; 
> > and
> > also we can send email from xxx@acompany.com.au to xxx@bcompany.com.au
> > internally.
> > xxx@acompany,com.au can receive email from outside, but not
> > xxx@bcompany.com.au. Users can use their xxx@bcompany.com.au to send out.
> >
> >
> > "John Fullbright" wrote:
> >
> >> How is the email address for xxx@bcompany.com.au created?  Which version 
> >> of
> >> Exchange?
> >>
> >>
> >> "Michael"  wrote in message
> >> news:C246B6CE-0228-4A32-95D6-465CFF88F36A@microsoft.com...
> >> > Hi John,
> >> > Thanks for your reply. I did the MX record test for mail. 
> >> > bcompany.com.au
> >> > in
> >> > www.mxtoolbox.com, and could not find any error.
> >> > But users could not receive the email sent to their xxx@bcompany.com.au
> >> > email account from outside.
> >> >
> >> >
> >> > "John Fullbright" wrote:
> >> >
> >> >> Use www.mxtoolbox.com, and put your domain name in the box then click 
> >> >> the
> >> >> mx
> >> >> lookup button.
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "Michael"  wrote in message
> >> >> news:74D8A863-66A8-43D5-A3B6-8EFE84A68C21@microsoft.com...
> >> >> > We have two mail domains mail.acompany.com.au, and
> >> >> > mail.bcompany.com.au,
> >> >> > which are pointed to one exchanger server. Every employee has two 
> >> >> > email
> >> >> > addresses. mail.acompany.com.au is working fine, but
> >> >> > mail.bcompany.com.au
> >> >> > only receives email from internally. When someone from outsite sends
> >> >> > the
> >> >> > email to xxx@bcompany.com.au, he would receive the error message as
> >> >> > below
> >> >> >
> >> >> > Hi. This is the qmail-send program at xxx.com.
> >> >> > I'm afraid I wasn't able to deliver your message to the following
> >> >> > addresses.
> >> >> > This is a permanent error; I've given up. Sorry it didn't work out.
> >> >> >
> >> >> > :
> >> >> > xxx.xxx.xxx.xxx does not like recipient.
> >> >> > Remote host said: 550 Requested action not taken: mailbox 
> >> >> > unavailable
> >> >> > Giving up on xxx.xxx.xxx.xxx.
> >> >> >
> >> >> > I can ping mail.bcompany.com.au, which is pointed to right IP 
> >> >> > address.
> >> >> > But
> >> >> > I
> >> >> > don't know how to check MX record at www.donstuff.com.
> >> >> >
> >> >> > Does someone here help me to fix this issue?
> >> >> >
> >> >> > Many thanks in advance
> >> >>
> >> >>
> >> >>
> >>
> >>
> >> 
> 
> 
>

date: Tue, 8 Jul 2008 23:24:01 -0700   author:   Michael