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date: Tue, 24 Jun 2008 11:51:30 -0700,
group: microsoft.public.exchange.admin
back
Re: Windows Mobile email issue
Possible Message Size Restriction on the AT&T Tilt phone. Have you verified
attachment size settings?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
"Alex" wrote in message
news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging, and
> Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003 Server,
> ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone system is setup
> to send voicemail attachment with an email notification everytime they
> receive a voicemail message. The users also received the same email when
> they used their Treo 650. After we moved to AT&T Tilt (Windows Mobile 6
> OS), the users do not receive the email notification with voicemail
> attachment on their AT&T Tilt anymore, but they still receive the email
> notification with voicemail attachment on their desktop computer and also
> on Outlook Web Access. All other type of emails are delivered on the AT&T
> Tilt without any problem. Any help on this issue would really be
> appreciated.
>
>
> TIA,
> Alex
>
date: Wed, 25 Jun 2008 14:30:26 -0400
author: John Oliver, Jr. [MVP]
Re: Windows Mobile email issue
John,
Thank you for your reply. I have verified the attachment setting, and it is
set not to limit the message below certain size. I tried sending an email
with a voicemail attachment manually (as oppose to coming from our phone
system), and the user can receive the voicemail on the Tilt without any
problem. So it looks like Exchange can receive the voicemail attachment
fine, but the Tilt can receive the voice mail attachment as long as it does
not come from the phone system. If you have any other suggestion, please let
me know.
Alex
"John Oliver, Jr. [MVP]" wrote in message
news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
> Possible Message Size Restriction on the AT&T Tilt phone. Have you
> verified attachment size settings?
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2008
> Microsoft Certified Partner
>
> "Alex" wrote in message
> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging, and
>> Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003 Server,
>> ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone system is
>> setup to send voicemail attachment with an email notification everytime
>> they receive a voicemail message. The users also received the same email
>> when they used their Treo 650. After we moved to AT&T Tilt (Windows
>> Mobile 6 OS), the users do not receive the email notification with
>> voicemail attachment on their AT&T Tilt anymore, but they still receive
>> the email notification with voicemail attachment on their desktop
>> computer and also on Outlook Web Access. All other type of emails are
>> delivered on the AT&T Tilt without any problem. Any help on this issue
>> would really be appreciated.
>>
>>
>> TIA,
>> Alex
>>
>
date: Wed, 25 Jun 2008 14:49:08 -0700
author: Alex
Re: Windows Mobile email issue
Curious, can you send an email VM notification without the VM attachment to
the tilt?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
"Alex" wrote in message
news:eVe%23m0w1IHA.5944@TK2MSFTNGP04.phx.gbl...
> John,
> Thank you for your reply. I have verified the attachment setting, and it
> is set not to limit the message below certain size. I tried sending an
> email with a voicemail attachment manually (as oppose to coming from our
> phone system), and the user can receive the voicemail on the Tilt without
> any problem. So it looks like Exchange can receive the voicemail
> attachment fine, but the Tilt can receive the voice mail attachment as
> long as it does not come from the phone system. If you have any other
> suggestion, please let me know.
>
> Alex
>
>
> "John Oliver, Jr. [MVP]" wrote in message
> news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
>> Possible Message Size Restriction on the AT&T Tilt phone. Have you
>> verified attachment size settings?
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2008
>> Microsoft Certified Partner
>>
>> "Alex" wrote in message
>> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>>> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging,
>>> and Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003
>>> Server, ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone
>>> system is setup to send voicemail attachment with an email notification
>>> everytime they receive a voicemail message. The users also received the
>>> same email when they used their Treo 650. After we moved to AT&T Tilt
>>> (Windows Mobile 6 OS), the users do not receive the email notification
>>> with voicemail attachment on their AT&T Tilt anymore, but they still
>>> receive the email notification with voicemail attachment on their
>>> desktop computer and also on Outlook Web Access. All other type of
>>> emails are delivered on the AT&T Tilt without any problem. Any help on
>>> this issue would really be appreciated.
>>>
>>>
>>> TIA,
>>> Alex
>>>
>>
>
>
date: Wed, 25 Jun 2008 21:31:19 -0400
author: John Oliver, Jr. [MVP]
Re: Windows Mobile email issue
John,
I have tried sending email VM notification without the VM attachment, but
the Tilt did not receive the VM notification.
Alex
"John Oliver, Jr. [MVP]" wrote in message
news:2E459A40-8451-4694-A751-7251CA8D4C2A@microsoft.com...
> Curious, can you send an email VM notification without the VM attachment
> to the tilt?
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2008
> Microsoft Certified Partner
>
> "Alex" wrote in message
> news:eVe%23m0w1IHA.5944@TK2MSFTNGP04.phx.gbl...
>> John,
>> Thank you for your reply. I have verified the attachment setting, and it
>> is set not to limit the message below certain size. I tried sending an
>> email with a voicemail attachment manually (as oppose to coming from our
>> phone system), and the user can receive the voicemail on the Tilt without
>> any problem. So it looks like Exchange can receive the voicemail
>> attachment fine, but the Tilt can receive the voice mail attachment as
>> long as it does not come from the phone system. If you have any other
>> suggestion, please let me know.
>>
>> Alex
>>
>>
>> "John Oliver, Jr. [MVP]" wrote in message
>> news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
>>> Possible Message Size Restriction on the AT&T Tilt phone. Have you
>>> verified attachment size settings?
>>>
>>> --
>>> John Oliver, Jr
>>> MCSE, MCT, CCNA
>>> Exchange MVP 2008
>>> Microsoft Certified Partner
>>>
>>> "Alex" wrote in message
>>> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>>>> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging,
>>>> and Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003
>>>> Server, ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone
>>>> system is setup to send voicemail attachment with an email notification
>>>> everytime they receive a voicemail message. The users also received the
>>>> same email when they used their Treo 650. After we moved to AT&T Tilt
>>>> (Windows Mobile 6 OS), the users do not receive the email notification
>>>> with voicemail attachment on their AT&T Tilt anymore, but they still
>>>> receive the email notification with voicemail attachment on their
>>>> desktop computer and also on Outlook Web Access. All other type of
>>>> emails are delivered on the AT&T Tilt without any problem. Any help on
>>>> this issue would really be appreciated.
>>>>
>>>>
>>>> TIA,
>>>> Alex
>>>>
>>>
>>
>>
>
date: Thu, 26 Jun 2008 13:25:35 -0700
author: Alex
Re: Windows Mobile email issue
Have you tried turing up IIS Logging file to see if it shows anything when
syncing with the WM6 Device? Have you verified that this is only happening
with the tilt? Any suggestions from the provider?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
"Alex" wrote in message
news:%239I$lq81IHA.4912@TK2MSFTNGP03.phx.gbl...
> John,
> I have tried sending email VM notification without the VM attachment, but
> the Tilt did not receive the VM notification.
>
> Alex
>
> "John Oliver, Jr. [MVP]" wrote in message
> news:2E459A40-8451-4694-A751-7251CA8D4C2A@microsoft.com...
>> Curious, can you send an email VM notification without the VM attachment
>> to the tilt?
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2008
>> Microsoft Certified Partner
>>
>> "Alex" wrote in message
>> news:eVe%23m0w1IHA.5944@TK2MSFTNGP04.phx.gbl...
>>> John,
>>> Thank you for your reply. I have verified the attachment setting, and it
>>> is set not to limit the message below certain size. I tried sending an
>>> email with a voicemail attachment manually (as oppose to coming from our
>>> phone system), and the user can receive the voicemail on the Tilt
>>> without any problem. So it looks like Exchange can receive the voicemail
>>> attachment fine, but the Tilt can receive the voice mail attachment as
>>> long as it does not come from the phone system. If you have any other
>>> suggestion, please let me know.
>>>
>>> Alex
>>>
>>>
>>> "John Oliver, Jr. [MVP]" wrote in message
>>> news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
>>>> Possible Message Size Restriction on the AT&T Tilt phone. Have you
>>>> verified attachment size settings?
>>>>
>>>> --
>>>> John Oliver, Jr
>>>> MCSE, MCT, CCNA
>>>> Exchange MVP 2008
>>>> Microsoft Certified Partner
>>>>
>>>> "Alex" wrote in message
>>>> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>>>>> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging,
>>>>> and Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003
>>>>> Server, ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone
>>>>> system is setup to send voicemail attachment with an email
>>>>> notification everytime they receive a voicemail message. The users
>>>>> also received the same email when they used their Treo 650. After we
>>>>> moved to AT&T Tilt (Windows Mobile 6 OS), the users do not receive the
>>>>> email notification with voicemail attachment on their AT&T Tilt
>>>>> anymore, but they still receive the email notification with voicemail
>>>>> attachment on their desktop computer and also on Outlook Web Access.
>>>>> All other type of emails are delivered on the AT&T Tilt without any
>>>>> problem. Any help on this issue would really be appreciated.
>>>>>
>>>>>
>>>>> TIA,
>>>>> Alex
>>>>>
>>>>
>>>
>>>
>>
>
>
date: Thu, 26 Jun 2008 21:33:10 -0400
author: John Oliver, Jr. [MVP]
Re: Windows Mobile email issue
John,
I have checked the IIS logging file and did some testing. The following are
the testing that I did:
1. Receving a normal email.
2. Receiving a VM notification email.
After receiving both of the above, I looked at the IIS log and compared the
two logs. The two logs are identical, except for the fact that the VM
notification email log has a few extra lines at the beginning of the log,
which is the following:
2008-06-30 21:30:26 192.168.3.5 UNSUBSCRIBE
/ExchDAV/user1@companydomain.com/ - 80 PACER\user1 192.168.3.5
Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2008-06-30 21:30:26 192.168.3.5 POST /Microsoft-Server-ActiveSync
User=user1&DeviceId=0B4A738CDB9C80D1B7745EB69FF4ABE6&DeviceType=PocketPC&Cmd=Ping&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C17I37497S2309356R0S0L900H0P
443 domainname\user1 166.190.32.5 MSFT-PPC/5.2.404 200 0 0
As I have mentioned previously, I used Treo 650 (with Good Mobile Messaging)
and did not have this problem, but I have not tried using ActiveSync with
any other device. The provider does not think that it is a problem on their
end, and I am also not sure if it is or not at this point.
TIA,
Alex
"John Oliver, Jr. [MVP]" wrote in message
news:BADB1C9A-5D18-4745-AAB7-40758B29CBE3@microsoft.com...
> Have you tried turing up IIS Logging file to see if it shows anything when
> syncing with the WM6 Device? Have you verified that this is only
> happening with the tilt? Any suggestions from the provider?
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2008
> Microsoft Certified Partner
>
> "Alex" wrote in message
> news:%239I$lq81IHA.4912@TK2MSFTNGP03.phx.gbl...
>> John,
>> I have tried sending email VM notification without the VM attachment, but
>> the Tilt did not receive the VM notification.
>>
>> Alex
>>
>> "John Oliver, Jr. [MVP]" wrote in message
>> news:2E459A40-8451-4694-A751-7251CA8D4C2A@microsoft.com...
>>> Curious, can you send an email VM notification without the VM attachment
>>> to the tilt?
>>>
>>> --
>>> John Oliver, Jr
>>> MCSE, MCT, CCNA
>>> Exchange MVP 2008
>>> Microsoft Certified Partner
>>>
>>> "Alex" wrote in message
>>> news:eVe%23m0w1IHA.5944@TK2MSFTNGP04.phx.gbl...
>>>> John,
>>>> Thank you for your reply. I have verified the attachment setting, and
>>>> it is set not to limit the message below certain size. I tried sending
>>>> an email with a voicemail attachment manually (as oppose to coming from
>>>> our phone system), and the user can receive the voicemail on the Tilt
>>>> without any problem. So it looks like Exchange can receive the
>>>> voicemail attachment fine, but the Tilt can receive the voice mail
>>>> attachment as long as it does not come from the phone system. If you
>>>> have any other suggestion, please let me know.
>>>>
>>>> Alex
>>>>
>>>>
>>>> "John Oliver, Jr. [MVP]" wrote in message
>>>> news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
>>>>> Possible Message Size Restriction on the AT&T Tilt phone. Have you
>>>>> verified attachment size settings?
>>>>>
>>>>> --
>>>>> John Oliver, Jr
>>>>> MCSE, MCT, CCNA
>>>>> Exchange MVP 2008
>>>>> Microsoft Certified Partner
>>>>>
>>>>> "Alex" wrote in message
>>>>> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>>>>>> We used to use Microsoft Exchange 2003 Server, Good Mobile Messaging,
>>>>>> and Treo 650 (Palm OS), before we moved to Microsoft Exchange 2003
>>>>>> Server, ActiveSync, and AT&T Tilt (Windows Mobile 6 OS). Our phone
>>>>>> system is setup to send voicemail attachment with an email
>>>>>> notification everytime they receive a voicemail message. The users
>>>>>> also received the same email when they used their Treo 650. After we
>>>>>> moved to AT&T Tilt (Windows Mobile 6 OS), the users do not receive
>>>>>> the email notification with voicemail attachment on their AT&T Tilt
>>>>>> anymore, but they still receive the email notification with voicemail
>>>>>> attachment on their desktop computer and also on Outlook Web Access.
>>>>>> All other type of emails are delivered on the AT&T Tilt without any
>>>>>> problem. Any help on this issue would really be appreciated.
>>>>>>
>>>>>>
>>>>>> TIA,
>>>>>> Alex
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>
date: Mon, 30 Jun 2008 16:36:22 -0700
author: Alex
Re: Windows Mobile email issue
Alex,
Do you have any kind of rule (or script) at the Exchange Server or at
Outlook which automatically moves the VM messages to a specific folder?
Helio
--
----
Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com
"Alex" wrote in message
news:us4qSow2IHA.4276@TK2MSFTNGP03.phx.gbl...
> John,
>
> I have checked the IIS logging file and did some testing. The following
> are the testing that I did:
>
> 1. Receving a normal email.
>
> 2. Receiving a VM notification email.
>
> After receiving both of the above, I looked at the IIS log and compared
> the two logs. The two logs are identical, except for the fact that the VM
> notification email log has a few extra lines at the beginning of the log,
> which is the following:
>
> 2008-06-30 21:30:26 192.168.3.5 UNSUBSCRIBE
> /ExchDAV/user1@companydomain.com/ - 80 PACER\user1 192.168.3.5
> Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
>
> 2008-06-30 21:30:26 192.168.3.5 POST /Microsoft-Server-ActiveSync
> User=user1&DeviceId=0B4A738CDB9C80D1B7745EB69FF4ABE6&DeviceType=PocketPC&Cmd=Ping&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C17I37497S2309356R0S0L900H0P
> 443 domainname\user1 166.190.32.5 MSFT-PPC/5.2.404 200 0 0
>
>
>
> As I have mentioned previously, I used Treo 650 (with Good Mobile
> Messaging) and did not have this problem, but I have not tried using
> ActiveSync with any other device. The provider does not think that it is a
> problem on their end, and I am also not sure if it is or not at this
> point.
>
>
>
>
>
> TIA,
>
> Alex
>
>
>
> "John Oliver, Jr. [MVP]" wrote in message
> news:BADB1C9A-5D18-4745-AAB7-40758B29CBE3@microsoft.com...
>> Have you tried turing up IIS Logging file to see if it shows anything
>> when syncing with the WM6 Device? Have you verified that this is only
>> happening with the tilt? Any suggestions from the provider?
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2008
>> Microsoft Certified Partner
>>
>> "Alex" wrote in message
>> news:%239I$lq81IHA.4912@TK2MSFTNGP03.phx.gbl...
>>> John,
>>> I have tried sending email VM notification without the VM attachment,
>>> but the Tilt did not receive the VM notification.
>>>
>>> Alex
>>>
>>> "John Oliver, Jr. [MVP]" wrote in message
>>> news:2E459A40-8451-4694-A751-7251CA8D4C2A@microsoft.com...
>>>> Curious, can you send an email VM notification without the VM
>>>> attachment to the tilt?
>>>>
>>>> --
>>>> John Oliver, Jr
>>>> MCSE, MCT, CCNA
>>>> Exchange MVP 2008
>>>> Microsoft Certified Partner
>>>>
>>>> "Alex" wrote in message
>>>> news:eVe%23m0w1IHA.5944@TK2MSFTNGP04.phx.gbl...
>>>>> John,
>>>>> Thank you for your reply. I have verified the attachment setting, and
>>>>> it is set not to limit the message below certain size. I tried sending
>>>>> an email with a voicemail attachment manually (as oppose to coming
>>>>> from our phone system), and the user can receive the voicemail on the
>>>>> Tilt without any problem. So it looks like Exchange can receive the
>>>>> voicemail attachment fine, but the Tilt can receive the voice mail
>>>>> attachment as long as it does not come from the phone system. If you
>>>>> have any other suggestion, please let me know.
>>>>>
>>>>> Alex
>>>>>
>>>>>
>>>>> "John Oliver, Jr. [MVP]" wrote in message
>>>>> news:FB726DC0-B915-473E-BEBC-99427857E287@microsoft.com...
>>>>>> Possible Message Size Restriction on the AT&T Tilt phone. Have you
>>>>>> verified attachment size settings?
>>>>>>
>>>>>> --
>>>>>> John Oliver, Jr
>>>>>> MCSE, MCT, CCNA
>>>>>> Exchange MVP 2008
>>>>>> Microsoft Certified Partner
>>>>>>
>>>>>> "Alex" wrote in message
>>>>>> news:%23LmLrsi1IHA.3884@TK2MSFTNGP05.phx.gbl...
>>>>>>> We used to use Microsoft Exchange 2003 Server, Good Mobile
>>>>>>> Messaging, and Treo 650 (Palm OS), before we moved to Microsoft
>>>>>>> Exchange 2003 Server, ActiveSync, and AT&T Tilt (Windows Mobile 6
>>>>>>> OS). Our phone system is setup to send voicemail attachment with an
>>>>>>> email notification everytime they receive a voicemail message. The
>>>>>>> users also received the same email when they used their Treo 650.
>>>>>>> After we moved to AT&T Tilt (Windows Mobile 6 OS), the users do not
>>>>>>> receive the email notification with voicemail attachment on their
>>>>>>> AT&T Tilt anymore, but they still receive the email notification
>>>>>>> with voicemail attachment on their desktop computer and also on
>>>>>>> Outlook Web Access. All other type of emails are delivered on the
>>>>>>> AT&T Tilt without any problem. Any help on this issue would really
>>>>>>> be appreciated.
>>>>>>>
>>>>>>>
>>>>>>> TIA,
>>>>>>> Alex
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>
date: Mon, 21 Jul 2008 14:34:46 +0300
author: Helio Diamant - MS-MVP/Mobile Devices
|
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