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date: Thu, 19 Jun 2008 13:45:01 -0700,    group: microsoft.public.exchange.admin        back       


Exchange 5.5 restore problem   
#We are currently running Exchange 2003. We took our Exchange 5.5 box offline 
about 2 years ago. We now find that we need to recover an old mailbox from 
one of EX5.5 backups.

I found a piece of hardware and loaded NT 4.0 on it, patched, etc. Installed 
Exchange 5.5 using the same Organization and Site as our previous server.

Current config: NT4 SP4, Exchange 5.5 SP4

Dusted off the old Backup Exec 8.6 and got it installed. Kicked off the 
exchange restore. It completed successfully, however, we can not mount the 
mailstore. When I attempt the mount, I get the message:

"The Microsoft Exchange Information Store service returned a service 
specific error 3355443730"

My research into that error indicates a service pack level conflict. I'm 
reasonably sure the old server was SP4, but have no way now to verify that. 
I've also found information that suggested running ESEUTIL integrity check. 

Everything I've tried fails to get this mailstore online. Does anybody have 
any suggestions on how to proceed?
date: Thu, 19 Jun 2008 13:45:01 -0700   author:   David B

RE: Exchange 5.5 restore problem   
David, did you try to install the SP6 on the NT Box?

"David B" wrote:

> #We are currently running Exchange 2003. We took our Exchange 5.5 box offline 
> about 2 years ago. We now find that we need to recover an old mailbox from 
> one of EX5.5 backups.
> 
> I found a piece of hardware and loaded NT 4.0 on it, patched, etc. Installed 
> Exchange 5.5 using the same Organization and Site as our previous server.
> 
> Current config: NT4 SP4, Exchange 5.5 SP4
> 
> Dusted off the old Backup Exec 8.6 and got it installed. Kicked off the 
> exchange restore. It completed successfully, however, we can not mount the 
> mailstore. When I attempt the mount, I get the message:
> 
> "The Microsoft Exchange Information Store service returned a service 
> specific error 3355443730"
> 
> My research into that error indicates a service pack level conflict. I'm 
> reasonably sure the old server was SP4, but have no way now to verify that. 
> I've also found information that suggested running ESEUTIL integrity check. 
> 
> Everything I've tried fails to get this mailstore online. Does anybody have 
> any suggestions on how to proceed?
date: Thu, 19 Jun 2008 16:08:01 -0700   author:   Roan Daley

Re: Exchange 5.5 restore problem   
Right.  I suspect that you remember inaccurately and NT was at SP6a while it 
was Exchange 5.5 that was at SP4.
-- 
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"Roan Daley"  wrote in message 
news:BF4C31A4-7E9E-41B8-8621-9414F3A3D898@microsoft.com...
> David, did you try to install the SP6 on the NT Box?
>
> "David B" wrote:
>
>> #We are currently running Exchange 2003. We took our Exchange 5.5 box 
>> offline
>> about 2 years ago. We now find that we need to recover an old mailbox 
>> from
>> one of EX5.5 backups.
>>
>> I found a piece of hardware and loaded NT 4.0 on it, patched, etc. 
>> Installed
>> Exchange 5.5 using the same Organization and Site as our previous server.
>>
>> Current config: NT4 SP4, Exchange 5.5 SP4
>>
>> Dusted off the old Backup Exec 8.6 and got it installed. Kicked off the
>> exchange restore. It completed successfully, however, we can not mount 
>> the
>> mailstore. When I attempt the mount, I get the message:
>>
>> "The Microsoft Exchange Information Store service returned a service
>> specific error 3355443730"
>>
>> My research into that error indicates a service pack level conflict. I'm
>> reasonably sure the old server was SP4, but have no way now to verify 
>> that.
>> I've also found information that suggested running ESEUTIL integrity 
>> check.
>>
>> Everything I've tried fails to get this mailstore online. Does anybody 
>> have
>> any suggestions on how to proceed?
date: Thu, 19 Jun 2008 16:50:28 -0700   author:   Ed Crowley [MVP]

Re: Exchange 5.5 restore problem   
On Jun 20, 4:50 am, "Ed Crowley [MVP]" 
wrote:
> Right.  I suspect that you remember inaccurately and NT was at SP6a while it
> was Exchange 5.5 that was at SP4.
> --
> Ed Crowley
> MVP - Exchange
> "Protecting the world from PSTs and brick backups!"
>
> "Roan Daley"  wrote in message
>
> news:BF4C31A4-7E9E-41B8-8621-9414F3A3D898@microsoft.com...
>
>
>
> > David, did you try to install the SP6 on the NT Box?
>
> > "David B" wrote:
>
> >> #We are currently running Exchange 2003. We took our Exchange 5.5 box
> >> offline
> >> about 2 years ago. We now find that we need to recover an old mailbox
> >> from
> >> one of EX5.5 backups.
>
> >> I found a piece of hardware and loaded NT 4.0 on it, patched, etc.
> >> Installed
> >> Exchange 5.5 using the same Organization and Site as our previous server.
>
> >> Current config: NT4 SP4, Exchange 5.5 SP4
>
> >> Dusted off the old Backup Exec 8.6 and got it installed. Kicked off the
> >> exchange restore. It completed successfully, however, we can not mount
> >> the
> >> mailstore. When I attempt the mount, I get the message:
>
> >> "The Microsoft Exchange Information Store service returned a service
> >> specific error 3355443730"
>
> >> My research into that error indicates a service pack level conflict. I'm
> >> reasonably sure the old server was SP4, but have no way now to verify
> >> that.
> >> I've also found information that suggested running ESEUTIL integrity
> >> check.
>
> >> Everything I've tried fails to get this mailstore online. Does anybody
> >> have
> >> any suggestions on how to proceed?- Hide quoted text -
>
> - Show quoted text -

Also, not enough information is given about the state of the DB your
working with - along with relevant events seen in app logs while
mounting stores.
Lets have this info in place before proceeding on to troubleshooting.
date: Thu, 19 Jun 2008 20:41:30 -0700 (PDT)   author:   Tushar Shah

Re: Exchange 5.5 restore problem   
David...
Take a look at this.. 

http://support.microsoft.com/kb/184830/en-us

This might help you.

Roan D. Daley , MCSE, MCTS.


"Tushar Shah" wrote:

> On Jun 20, 4:50 am, "Ed Crowley [MVP]" 
> wrote:
> > Right.  I suspect that you remember inaccurately and NT was at SP6a while it
> > was Exchange 5.5 that was at SP4.
> > --
> > Ed Crowley
> > MVP - Exchange
> > "Protecting the world from PSTs and brick backups!"
> >
> > "Roan Daley"  wrote in message
> >
> > news:BF4C31A4-7E9E-41B8-8621-9414F3A3D898@microsoft.com...
> >
> >
> >
> > > David, did you try to install the SP6 on the NT Box?
> >
> > > "David B" wrote:
> >
> > >> #We are currently running Exchange 2003. We took our Exchange 5.5 box
> > >> offline
> > >> about 2 years ago. We now find that we need to recover an old mailbox
> > >> from
> > >> one of EX5.5 backups.
> >
> > >> I found a piece of hardware and loaded NT 4.0 on it, patched, etc.
> > >> Installed
> > >> Exchange 5.5 using the same Organization and Site as our previous server.
> >
> > >> Current config: NT4 SP4, Exchange 5.5 SP4
> >
> > >> Dusted off the old Backup Exec 8.6 and got it installed. Kicked off the
> > >> exchange restore. It completed successfully, however, we can not mount
> > >> the
> > >> mailstore. When I attempt the mount, I get the message:
> >
> > >> "The Microsoft Exchange Information Store service returned a service
> > >> specific error 3355443730"
> >
> > >> My research into that error indicates a service pack level conflict. I'm
> > >> reasonably sure the old server was SP4, but have no way now to verify
> > >> that.
> > >> I've also found information that suggested running ESEUTIL integrity
> > >> check.
> >
> > >> Everything I've tried fails to get this mailstore online. Does anybody
> > >> have
> > >> any suggestions on how to proceed?- Hide quoted text -
> >
> > - Show quoted text -
> 
> Also, not enough information is given about the state of the DB your
> working with - along with relevant events seen in app logs while
> mounting stores.
> Lets have this info in place before proceeding on to troubleshooting.
>
date: Fri, 20 Jun 2008 05:34:01 -0700   author:   Roan Daley

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