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date: Wed, 14 May 2008 07:41:02 -0700,    group: microsoft.public.exchange.admin        back       


Available Storage Space declines precipitously   
The volume upon which our Exchange 2003 information store resides if loosing 
available space precipitously. The information store, logs and other data on 
the drive are taking approximately 40% of the total space on the volume, but 
the space available as indicated by Windows Server 2003 shows that instead of 
60% available, only 20% of the space is available. 

Not only that, but the amount of space available yesterday was 55%, so the 
change happened over night, but the size of the mailboxes has not increased 
appreciably.

I'm not seeing any spurious program activity. Swap space and other factors 
are not changing, and an analysis of storage use with the free ware 
WinDirStat product reflects expected use and the same proportions of space 
used for the various file types on the volume as mentioned above.

Any thoughts on what's going on?

I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot? But 
I don't see anything and am not sure what to look for. 

Any suggestions would be very helpful.
date: Wed, 14 May 2008 07:41:02 -0700   author:   BarryC

Re: Available Storage Space declines precipitously   
what else is installed on this server?  anything else creating logging files 
of any sort?  do you have any type of debugging enabled?

-- 
Susan Conkey [MVP]



"BarryC"  wrote in message 
news:80A2F47E-5552-4743-9ACF-7A67CC0AB7C9@microsoft.com...
> The volume upon which our Exchange 2003 information store resides if 
> loosing
> available space precipitously. The information store, logs and other data 
> on
> the drive are taking approximately 40% of the total space on the volume, 
> but
> the space available as indicated by Windows Server 2003 shows that instead 
> of
> 60% available, only 20% of the space is available.
>
> Not only that, but the amount of space available yesterday was 55%, so the
> change happened over night, but the size of the mailboxes has not 
> increased
> appreciably.
>
> I'm not seeing any spurious program activity. Swap space and other factors
> are not changing, and an analysis of storage use with the free ware
> WinDirStat product reflects expected use and the same proportions of space
> used for the various file types on the volume as mentioned above.
>
> Any thoughts on what's going on?
>
> I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot? 
> But
> I don't see anything and am not sure what to look for.
>
> Any suggestions would be very helpful.
date: Wed, 14 May 2008 09:18:24 -0700   author:   Susan

Re: Available Storage Space declines precipitously   
The server does have anti-virus and anti-spam software installed. That 
software does store its temporary files on the same volume, but the space 
being utilized by those files is measurable and does not account for the 
missing space.

The volume has 55 GB of space, just over 29GB is being used for the various 
files on the volume, including Windows swap space, tmp files, log files and 
everything else that is visible from explorer or the command line or 
WinDirStat. But looking at My Computer shows about 9.7 GB of space available 
on the volume. It was 10.4 GB yesterday and 26 GB last Friday.

That precipitous decline without concomitant growth in mail store or other 
file sizes that's the issue. I am adding new storage, but growth of storage 
space utilization of a GB per day when message store grown in in the order of 
50-100 MB per day would make the investment in storage space inadequate very 
quickly.

"Susan" wrote:

> what else is installed on this server?  anything else creating logging files 
> of any sort?  do you have any type of debugging enabled?
> 
> -- 
> Susan Conkey [MVP]
> 
> 
> 
> "BarryC"  wrote in message 
> news:80A2F47E-5552-4743-9ACF-7A67CC0AB7C9@microsoft.com...
> > The volume upon which our Exchange 2003 information store resides if 
> > loosing
> > available space precipitously. The information store, logs and other data 
> > on
> > the drive are taking approximately 40% of the total space on the volume, 
> > but
> > the space available as indicated by Windows Server 2003 shows that instead 
> > of
> > 60% available, only 20% of the space is available.
> >
> > Not only that, but the amount of space available yesterday was 55%, so the
> > change happened over night, but the size of the mailboxes has not 
> > increased
> > appreciably.
> >
> > I'm not seeing any spurious program activity. Swap space and other factors
> > are not changing, and an analysis of storage use with the free ware
> > WinDirStat product reflects expected use and the same proportions of space
> > used for the various file types on the volume as mentioned above.
> >
> > Any thoughts on what's going on?
> >
> > I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot? 
> > But
> > I don't see anything and am not sure what to look for.
> >
> > Any suggestions would be very helpful. 
> 
> 
>
date: Wed, 14 May 2008 10:29:00 -0700   author:   BarryC

Re: Available Storage Space declines precipitously   
Check the System Volume Information folder on the drive (you'll need to 
unhide system folders and change the NTFS permissions on it to give you 
access first, as by default you can't get into it).  I've had the Volume 
Shadow Copy Service give me grief building up snaps in the folder before and 
eating up a ton of space.  Of the 100+ servers we run, I've only ever seen 
it happen on Exchange servers.  If you use Veritas/Symantec Backup Exec it 
will sometimes keep that service running and produce this issue:

http://seer.support.veritas.com/docs/269989.htm

If that's your problem, just stop the Volume Shadow Copy Service on the 
server and all your space should be freed up again.

Phil


"BarryC"  wrote in message 
news:80A2F47E-5552-4743-9ACF-7A67CC0AB7C9@microsoft.com...
> The volume upon which our Exchange 2003 information store resides if 
> loosing
> available space precipitously. The information store, logs and other data 
> on
> the drive are taking approximately 40% of the total space on the volume, 
> but
> the space available as indicated by Windows Server 2003 shows that instead 
> of
> 60% available, only 20% of the space is available.
>
> Not only that, but the amount of space available yesterday was 55%, so the
> change happened over night, but the size of the mailboxes has not 
> increased
> appreciably.
>
> I'm not seeing any spurious program activity. Swap space and other factors
> are not changing, and an analysis of storage use with the free ware
> WinDirStat product reflects expected use and the same proportions of space
> used for the various file types on the volume as mentioned above.
>
> Any thoughts on what's going on?
>
> I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot? 
> But
> I don't see anything and am not sure what to look for.
>
> Any suggestions would be very helpful.
date: Thu, 15 May 2008 11:43:35 -0400   author:   Phil McNeill

Re: Available Storage Space declines precipitously   
Thanks Phil,

I hadn't intentionally turned VSS on, so hadn't even though about it being a 
problem. I checked and low and behold, it was on. I'll have to watch for a 
few days to see what happens, but perhaps you've solved this odd problem.



"Phil McNeill" wrote:

> Check the System Volume Information folder on the drive (you'll need to 
> unhide system folders and change the NTFS permissions on it to give you 
> access first, as by default you can't get into it).  I've had the Volume 
> Shadow Copy Service give me grief building up snaps in the folder before and 
> eating up a ton of space.  Of the 100+ servers we run, I've only ever seen 
> it happen on Exchange servers.  If you use Veritas/Symantec Backup Exec it 
> will sometimes keep that service running and produce this issue:
> 
> http://seer.support.veritas.com/docs/269989.htm
> 
> If that's your problem, just stop the Volume Shadow Copy Service on the 
> server and all your space should be freed up again.
> 
> Phil
> 
> 
> "BarryC"  wrote in message 
> news:80A2F47E-5552-4743-9ACF-7A67CC0AB7C9@microsoft.com...
> > The volume upon which our Exchange 2003 information store resides if 
> > loosing
> > available space precipitously. The information store, logs and other data 
> > on
> > the drive are taking approximately 40% of the total space on the volume, 
> > but
> > the space available as indicated by Windows Server 2003 shows that instead 
> > of
> > 60% available, only 20% of the space is available.
> >
> > Not only that, but the amount of space available yesterday was 55%, so the
> > change happened over night, but the size of the mailboxes has not 
> > increased
> > appreciably.
> >
> > I'm not seeing any spurious program activity. Swap space and other factors
> > are not changing, and an analysis of storage use with the free ware
> > WinDirStat product reflects expected use and the same proportions of space
> > used for the various file types on the volume as mentioned above.
> >
> > Any thoughts on what's going on?
> >
> > I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot? 
> > But
> > I don't see anything and am not sure what to look for.
> >
> > Any suggestions would be very helpful. 
> 
> 
>
date: Fri, 16 May 2008 07:02:00 -0700   author:   BarryC

Re: Available Storage Space declines precipitously   
No problem.  I've seen it twice, both times on Exchange 2003 servers, most 
recently a couple weeks ago, so it was fresh in my mind.  Anyway, I turned 
it off on the server that was filling up a couple weeks ago and it hasn't 
been a problem since.  Always good to have something monitoring disk space 
for you of course, so you can catch issues like this before the users do. ;)

"BarryC"  wrote in message 
news:AD9F0001-D3CB-4EE3-AB16-BDF17CBBCFC8@microsoft.com...
> Thanks Phil,
>
> I hadn't intentionally turned VSS on, so hadn't even though about it being 
> a
> problem. I checked and low and behold, it was on. I'll have to watch for a
> few days to see what happens, but perhaps you've solved this odd problem.
>
>
>
> "Phil McNeill" wrote:
>
>> Check the System Volume Information folder on the drive (you'll need to
>> unhide system folders and change the NTFS permissions on it to give you
>> access first, as by default you can't get into it).  I've had the Volume
>> Shadow Copy Service give me grief building up snaps in the folder before 
>> and
>> eating up a ton of space.  Of the 100+ servers we run, I've only ever 
>> seen
>> it happen on Exchange servers.  If you use Veritas/Symantec Backup Exec 
>> it
>> will sometimes keep that service running and produce this issue:
>>
>> http://seer.support.veritas.com/docs/269989.htm
>>
>> If that's your problem, just stop the Volume Shadow Copy Service on the
>> server and all your space should be freed up again.
>>
>> Phil
>>
>>
>> "BarryC"  wrote in message
>> news:80A2F47E-5552-4743-9ACF-7A67CC0AB7C9@microsoft.com...
>> > The volume upon which our Exchange 2003 information store resides if
>> > loosing
>> > available space precipitously. The information store, logs and other 
>> > data
>> > on
>> > the drive are taking approximately 40% of the total space on the 
>> > volume,
>> > but
>> > the space available as indicated by Windows Server 2003 shows that 
>> > instead
>> > of
>> > 60% available, only 20% of the space is available.
>> >
>> > Not only that, but the amount of space available yesterday was 55%, so 
>> > the
>> > change happened over night, but the size of the mailboxes has not
>> > increased
>> > appreciably.
>> >
>> > I'm not seeing any spurious program activity. Swap space and other 
>> > factors
>> > are not changing, and an analysis of storage use with the free ware
>> > WinDirStat product reflects expected use and the same proportions of 
>> > space
>> > used for the various file types on the volume as mentioned above.
>> >
>> > Any thoughts on what's going on?
>> >
>> > I'm suspecting some sort of spoofing or Spam generation. Perhaps a bot?
>> > But
>> > I don't see anything and am not sure what to look for.
>> >
>> > Any suggestions would be very helpful.
>>
>>
>>
date: Fri, 16 May 2008 10:48:50 -0400   author:   Phil McNeill

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