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date: Wed, 19 Dec 2007 05:16:08 -0800,
group: microsoft.public.visio.printing
back
RE: Visio Printing Causes Shutdown
I'm having the exact same problem, except it's also happening to printers
using USB Printing. I've had four different computers have the same problem.
We've tried Visio 2000, Visio 2007 Std and Pro, and they've all done this
immediate shutdown problem. Visio 2003 Viewer doesn't seem to do this,
though. This also appears to be related to one specific document, as other
documents don't give this issue. A blank document doesn't cause this problem
either.
We're sort of stumped. What can we do about this?
"Aaron Rykhus [MSFT]" wrote:
> 1. If it happens on new blank drawings in Visio the next logical step would
> be to repair Visio.
> 2. If that doesn't fix it, starting Visio in application safe mode by
> holding down the Ctrl key when you start Visio will disable any add-ons,
> templates, etc... to rule those out
> 3. Running anti-virus scan and make sure that's on the latest scan engine,
> you can also tryout our free online scan (http://safety.live.com)
> 4. You could also test by disabling all startup items and non-Microsoft
> services by using the System Configuration Utility (msconfig.exe)
> 5. And try updating to the latest service pack for Visio 2003 (SP3) and run
> Windows Updates.
>
>
> Hope that helps,
>
> Aaron Rykhus, MCP, MCDST
> Online Support Engineer
> Microsoft Corporation
> ----------------------------------------------
> This posting is provided "AS IS" with no warranties, and confers no rights
date: Thu, 3 Apr 2008 14:52:01 -0700
author: Johnathan
RE: Visio Printing Causes Shutdown
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\f0\fs26 With problems related to specific drawings, one approach is to 'divide and conquer'. If it is a multi-page drawing, check each page. It may be related to objects or corruption on a specific page, for instance.
\par
\par There's a comprehensive article on troubleshooting drawing issues in the KB here :
\par http://support.microsoft.com/default.aspx?scid=kb;EN-US;826418
\par
\par I suggest following the steps for saving the file as XML and back to VSD, as this often 'strips off' small problems in files. Make sure that you save to new names, so that you can compare to the original version to see if any items were removed. You will see XML warnings about problems sometimes, you may get more info from that report as well.
\par
\par Barb Way
\par Product Support - Visio
\par Microsoft Corporation
\par [This posting is provided "As Is" with no warranties, and confers no rights.]
\par \pard\li720 --------------------
\par Thread-Topic: Visio Printing Causes Shutdown
\par From:
\par Subject: RE: Visio Printing Causes Shutdown
\par Date: Thu, 3 Apr 2008 14:52:01 -0700
\par
\par
\par I'm having the exact same problem, except it's also happening to printers
\par using USB Printing. I've had four different computers have the same problem.
\par We've tried Visio 2000, Visio 2007 Std and Pro, and they've all done this
\par immediate shutdown problem. Visio 2003 Viewer doesn't seem to do this,
\par though. This also appears to be related to one specific document, as other
\par documents don't give this issue. A blank document doesn't cause this problem
\par either.
\par
\par We're sort of stumped. What can we do about this?
\par
\par "Aaron Rykhus [MSFT]" wrote:
\par
\par > 1. If it happens on new blank drawings in Visio the next logical step would
\par > be to repair Visio.
\par > 2. If that doesn't fix it, starting Visio in application safe mode by
\par > holding down the Ctrl key when you start Visio will disable any add-ons,
\par > templates, etc... to rule those out
\par > 3. Running anti-virus scan and make sure that's on the latest scan engine,
\par > you can also tryout our free online scan (http://safety.live.com)
\par > 4. You could also test by disabling all startup items and non-Microsoft
\par > services by using the System Configuration Utility (msconfig.exe)
\par > 5. And try updating to the latest service pack for Visio 2003 (SP3) and run
\par > Windows Updates.
\par >
\par >
\par > Hope that helps,
\par >
\par > Aaron Rykhus, MCP, MCDST
\par > Online Support Engineer
\par > Microsoft Corporation
\par > ----------------------------------------------
\par > This posting is provided "AS IS" with no warranties, and confers no rights
\par \pard
\par
\par }
date: Tue, 13 May 2008 19:45:23 GMT
author: (Barb Way)
RE: Visio Printing Causes Shutdown
http://support.microsoft.com/kb/935843/en-us
provides a hotfix for this issue. It's related to a few print drivers that
cause crashing after a certain other hotfix is applied.
After installing this hotfix on affected computers, the problem was resolved.
Johnathan
"Barb Way" wrote:
> With problems related to specific drawings, one approach is to 'divide and
> conquer'. If it is a multi-page drawing, check each page. It may be
> related to objects or corruption on a specific page, for instance.
>
> There's a comprehensive article on troubleshooting drawing issues in the KB
> here :
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;826418
>
> I suggest following the steps for saving the file as XML and back to VSD,
> as this often 'strips off' small problems in files. Make sure that you
> save to new names, so that you can compare to the original version to see
> if any items were removed. You will see XML warnings about problems
> sometimes, you may get more info from that report as well.
>
> Barb Way
> Product Support - Visio
> Microsoft Corporation
> [This posting is provided "As Is" with no warranties, and confers no
> rights.]
> --------------------
> Thread-Topic: Visio Printing Causes Shutdown
> From:
> Subject: RE: Visio Printing Causes Shutdown
> Date: Thu, 3 Apr 2008 14:52:01 -0700
>
>
> I'm having the exact same problem, except it's also happening to printers
> using USB Printing. I've had four different computers have the same
> problem.
> We've tried Visio 2000, Visio 2007 Std and Pro, and they've all done this
> immediate shutdown problem. Visio 2003 Viewer doesn't seem to do this,
> though. This also appears to be related to one specific document, as other
> documents don't give this issue. A blank document doesn't cause this
> problem
> either.
>
> We're sort of stumped. What can we do about this?
>
> "Aaron Rykhus [MSFT]" wrote:
>
> > 1. If it happens on new blank drawings in Visio the next logical step
> would
> > be to repair Visio.
> > 2. If that doesn't fix it, starting Visio in application safe mode by
> > holding down the Ctrl key when you start Visio will disable any add-ons,
> > templates, etc... to rule those out
> > 3. Running anti-virus scan and make sure that's on the latest scan
> engine,
> > you can also tryout our free online scan (http://safety.live.com)
> > 4. You could also test by disabling all startup items and non-Microsoft
> > services by using the System Configuration Utility (msconfig.exe)
> > 5. And try updating to the latest service pack for Visio 2003 (SP3) and
> run
> > Windows Updates.
> >
> >
> > Hope that helps,
> >
> > Aaron Rykhus, MCP, MCDST
> > Online Support Engineer
> > Microsoft Corporation
> > ----------------------------------------------
> > This posting is provided "AS IS" with no warranties, and confers no rights
>
date: Tue, 13 May 2008 13:15:42 -0700
author: Johnathan
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