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date: Tue, 5 Aug 2008 09:43:02 -0700,    group: microsoft.public.officeupdate        back       


Network scanning no longer working after Office SP3 has been insta   
Hi. My company uses a network scanner and MS Document Scanning to scan 
documents to their computers. This was working fine up until a recent Office 
update, which has caused the scanning tool to stop working. The software 
itself starts up ok, but it doesn't detect the scanner and won't scan 
anything in. Annoyingly, the scanner still works in all other software that 
can utilise the TWAIN driver, including porograms like Word, Excel etc.

I have checked the scanner driver installation vigorously, including 
reinstalling it and checking that it is the very latest version. I have tried 
rolling back to an older version with no avail. I have even gone so far as to 
build a new machine with which to test this and saw this behaivor in action; 
Immediately after finishing the Windows installation, I installed the TWAIN 
driver and set the scanner up. It worked. After installing the Office and 
Windows updates, it no longer worked. I have scoured the SP3 release notes 
for Office and all recent updates and found nothing of relevance.

If anyone can offer some fresh input on the problem, it would be much 
appreciated.
date: Tue, 5 Aug 2008 09:43:02 -0700   author:   supermop2000

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