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date: Wed, 14 May 2008 06:46:02 -0700,
group: microsoft.public.office.developer.com.add_ins
back
RE: COM Addin suddenly fails
Hello Peter,
I can understand you are worried about the possible influences on your
customers due to this break issue. I will spare no efforts to help you. If
you feel it not efficient to trouble-shoot it in newsgroup, please don't
hesitate to email me and we can take it offline; If this is a very critical
issue for you, I'd suggest submitting a service request by using your MSDN
free support incidents, so you will talk to the Office support
professionals directly. This should be the quickest way to resolve this
problem.
According to your issue description, the COM add-in written in VB6 seems
not working when we open a word document in Windows Explorer for the first
time, and this problem starts from yesterday in your computer. I suggest we
start to trouble-shoot with the following step lists:
1. First, please close all the Word instances and make sure no winword.exe
exists in Task Manager.
2. Determine whether the COM add-in is loaded in Word
The KB article http://support.microsoft.com/kb/319719 demonstrates how to
check whether a COM add-in is loaded successfully. When we open the doc in
Windows Explorer, would you follow its steps to see if our COM add-in is
loaded? You may also need to check if the add-in is disabled in Word
Disabled Items (Help->About Microsoft Office Word->Disabled Items?. If you
find the add-in in Disabled Items, there must be an unhandled exception
thrown from OnConnection or OnStartupComplete.
3. Determine whether the problem is due to other add-ins in Word
Have you installed any add-in recently? We can temporarily disable other
add-ins in Word from COM Add-in list (Tools->COM Add-ins?, and see whether
our add-in starts to work as expected.
4. Determine whether the problem is for the DocumentOpen and WindowActive
events only.
We can register other events (e.g. WindowSelectionChanged) in the add-in,
and see if they will be triggered.
5. Determine whether the problem is for the specific Word document only.
We can create a new (empty) doc and open it in Windows Explorer, and see
whether the add-in works or not.
6. Determine whether the problem can be reproduced in other machines
If you cannot find another machine for test, please feel free to send the
add-in to my mailbox, and I will test it for you. My mail address can be
found in the signature.
The steps above can help us narrow down the focus. Please spend some time
on them and let me know the results.
Thanks,
Regards,
Jialiang Ge (jialge@online.microsoft.com, remove 'online.')
Microsoft Online Community Support
Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
msdnmg@microsoft.com.
==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
ications.
Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 1 business day is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/subscriptions/support/default.aspx.
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
date: Thu, 15 May 2008 05:09:00 GMT
author: (Jialiang Ge [MSFT])
RE: COM Addin suddenly fails
Hi Jialiang Ge
This is a very strange problem, and I will do my best to respond to all your
follow-ups.
1. I have checked that no other instances of winword is running before test.
2. I tested to put a MsgBox in the code on the following parts:
OnConnection, OnStartupComplete, WindowActivate and DocumentOpen. When I ran
it in Visual Studio Debug-mode all the messages were shown. When I compiled
it and tried again, only OnConnection and OnStartupComplete was shown. I also
checked for other instances during this test.
3. I looked in the registry HKLM and HKCU in
Software\Microsoft\Office\Office11\Word\Addins and set all addins
LoadBehavior to 0. Problem is still there as described in no. 2 above.
4. This is tested but only when I got a document finaly loaded. All events I
use (DocumentBeforeClose, DocumentBeforeSave, DocumentOpen, WindowActivate
and WindowOnSelectionChange) works as they should when a document is opened.
5. The problem persists on all word-documents I have tested, even new ones.
A funny thing though: When my Addin is registered, I get an error when
opening a document from Recent in the Start menu. The errors titlebar
consists of the path and name of the file (which is correct) and the message
says: <Can't find the file (correct filname and path). Check to see if you
entered the correct name and try again. You can search for the file in the
Start menus Search.>
When I unregister my Addin the same document (and others) open up without
any errors from the Recent menu.
6. I have just tested my Addin on a laptop with same OS and Office version,
and the problem does not exist there. It seems to be only in my developer
machine.
Both PCs have recently been updated with Windows XP SP3 and the Office fixes
which was enrolled earlier this week.
No. 5 above seems to be a lead. Can it be something wrong in the
DDE-communication from exlorer.exe to winword.exe when my addin is loaded?
The Addin is getting rather big (4.2 Mb). I don't know if this could be the
problem. I have discussions with the customer to separate some of the
function and split the dll into smaller parts.
Thanks for your support
Regards
--
Peter Karlström
Midrange AB
Sweden
"Jialiang Ge [MSFT]" wrote:
> Hello Peter,
>
> I can understand you are worried about the possible influences on your
> customers due to this break issue. I will spare no efforts to help you. If
> you feel it not efficient to trouble-shoot it in newsgroup, please don't
> hesitate to email me and we can take it offline; If this is a very critical
> issue for you, I'd suggest submitting a service request by using your MSDN
> free support incidents, so you will talk to the Office support
> professionals directly. This should be the quickest way to resolve this
> problem.
>
> According to your issue description, the COM add-in written in VB6 seems
> not working when we open a word document in Windows Explorer for the first
> time, and this problem starts from yesterday in your computer. I suggest we
> start to trouble-shoot with the following step lists:
>
> 1. First, please close all the Word instances and make sure no winword.exe
> exists in Task Manager.
>
> 2. Determine whether the COM add-in is loaded in Word
> The KB article http://support.microsoft.com/kb/319719 demonstrates how to
> check whether a COM add-in is loaded successfully. When we open the doc in
> Windows Explorer, would you follow its steps to see if our COM add-in is
> loaded? You may also need to check if the add-in is disabled in Word
> Disabled Items (Help->About Microsoft Office Word->Disabled Items?. If you
> find the add-in in Disabled Items, there must be an unhandled exception
> thrown from OnConnection or OnStartupComplete.
>
> 3. Determine whether the problem is due to other add-ins in Word
> Have you installed any add-in recently? We can temporarily disable other
> add-ins in Word from COM Add-in list (Tools->COM Add-ins?, and see whether
> our add-in starts to work as expected.
>
> 4. Determine whether the problem is for the DocumentOpen and WindowActive
> events only.
> We can register other events (e.g. WindowSelectionChanged) in the add-in,
> and see if they will be triggered.
>
> 5. Determine whether the problem is for the specific Word document only.
> We can create a new (empty) doc and open it in Windows Explorer, and see
> whether the add-in works or not.
>
> 6. Determine whether the problem can be reproduced in other machines
> If you cannot find another machine for test, please feel free to send the
> add-in to my mailbox, and I will test it for you. My mail address can be
> found in the signature.
>
> The steps above can help us narrow down the focus. Please spend some time
> on them and let me know the results.
> Thanks,
>
> Regards,
> Jialiang Ge (jialge@online.microsoft.com, remove 'online.')
> Microsoft Online Community Support
>
> Delighting our customers is our #1 priority. We welcome your comments and
> suggestions about how we can improve the support we provide to you. Please
> feel free to let my manager know what you think of the level of service
> provided. You can send feedback directly to my manager at:
> msdnmg@microsoft.com.
>
> ==================================================
> Get notification to my posts through email? Please refer to
> http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
> ications.
>
> Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
> where an initial response from the community or a Microsoft Support
> Engineer within 1 business day is acceptable. Please note that each follow
> up response may take approximately 2 business days as the support
> professional working with you may need further investigation to reach the
> most efficient resolution. The offering is not appropriate for situations
> that require urgent, real-time or phone-based interactions or complex
> project analysis and dump analysis issues. Issues of this nature are best
> handled working with a dedicated Microsoft Support Engineer by contacting
> Microsoft Customer Support Services (CSS) at
> http://msdn.microsoft.com/subscriptions/support/default.aspx.
> ==================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
date: Thu, 15 May 2008 00:57:00 -0700
author: Peter Karlström am
RE: COM Addin suddenly fails
Hi Jialiang Ge
It looks as if the problem is gone.
I have been working with both the Word and the Excel Addin today and made some
changes (but not in the parts we've been talking about before) and suddenly
the problem is gone. Tha compiled versions now opens up documents and
spreadsheets as the should. I have not a clue what I could have done to fix
it.
I suggest we let this be at the moment and I will post a new question if
this problem returns. I hope you have not spent too much time digging for a
sollution.
Best Regards
--
Peter Karlström
Midrange AB
Sweden
"Jialiang Ge [MSFT]" wrote:
> Hello Peter,
>
> I can understand you are worried about the possible influences on your
> customers due to this break issue. I will spare no efforts to help you. If
> you feel it not efficient to trouble-shoot it in newsgroup, please don't
> hesitate to email me and we can take it offline; If this is a very critical
> issue for you, I'd suggest submitting a service request by using your MSDN
> free support incidents, so you will talk to the Office support
> professionals directly. This should be the quickest way to resolve this
> problem.
>
> According to your issue description, the COM add-in written in VB6 seems
> not working when we open a word document in Windows Explorer for the first
> time, and this problem starts from yesterday in your computer. I suggest we
> start to trouble-shoot with the following step lists:
>
> 1. First, please close all the Word instances and make sure no winword.exe
> exists in Task Manager.
>
> 2. Determine whether the COM add-in is loaded in Word
> The KB article http://support.microsoft.com/kb/319719 demonstrates how to
> check whether a COM add-in is loaded successfully. When we open the doc in
> Windows Explorer, would you follow its steps to see if our COM add-in is
> loaded? You may also need to check if the add-in is disabled in Word
> Disabled Items (Help->About Microsoft Office Word->Disabled Items?. If you
> find the add-in in Disabled Items, there must be an unhandled exception
> thrown from OnConnection or OnStartupComplete.
>
> 3. Determine whether the problem is due to other add-ins in Word
> Have you installed any add-in recently? We can temporarily disable other
> add-ins in Word from COM Add-in list (Tools->COM Add-ins?, and see whether
> our add-in starts to work as expected.
>
> 4. Determine whether the problem is for the DocumentOpen and WindowActive
> events only.
> We can register other events (e.g. WindowSelectionChanged) in the add-in,
> and see if they will be triggered.
>
> 5. Determine whether the problem is for the specific Word document only.
> We can create a new (empty) doc and open it in Windows Explorer, and see
> whether the add-in works or not.
>
> 6. Determine whether the problem can be reproduced in other machines
> If you cannot find another machine for test, please feel free to send the
> add-in to my mailbox, and I will test it for you. My mail address can be
> found in the signature.
>
> The steps above can help us narrow down the focus. Please spend some time
> on them and let me know the results.
> Thanks,
>
> Regards,
> Jialiang Ge (jialge@online.microsoft.com, remove 'online.')
> Microsoft Online Community Support
>
> Delighting our customers is our #1 priority. We welcome your comments and
> suggestions about how we can improve the support we provide to you. Please
> feel free to let my manager know what you think of the level of service
> provided. You can send feedback directly to my manager at:
> msdnmg@microsoft.com.
>
> ==================================================
> Get notification to my posts through email? Please refer to
> http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
> ications.
>
> Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
> where an initial response from the community or a Microsoft Support
> Engineer within 1 business day is acceptable. Please note that each follow
> up response may take approximately 2 business days as the support
> professional working with you may need further investigation to reach the
> most efficient resolution. The offering is not appropriate for situations
> that require urgent, real-time or phone-based interactions or complex
> project analysis and dump analysis issues. Issues of this nature are best
> handled working with a dedicated Microsoft Support Engineer by contacting
> Microsoft Customer Support Services (CSS) at
> http://msdn.microsoft.com/subscriptions/support/default.aspx.
> ==================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
date: Thu, 15 May 2008 09:32:00 -0700
author: Peter Karlström am
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