recently, my documents from Excel & Word won't print... the preview is fine, but the status on printer interface is "idle". I can print from any other program, but this one. I even saved to a disk and tried another computer and printer, and now I have it messed up also.. I read just a bit from somewhere that if you attach a document to an email, that it can cause problems due to conversion or something.. not sure.. I'm sure the printer is fine so it must that Word and Excel is the problem and I don't know what to do to fix it...