We are running Windows XP SP2 and OfficeXP. We have about 10 HP LaserJet 4200n printers. The drivers for most of our users are installed locally, but the printers are on the network. We are running in to a problem where 2 users, using the same printer can open the same document and one will see the correct paper type (e.g. 1st Page Letterhead, All other pages Bond) and the other person can open the same document and it changes the page type to something different (e.g. 1st page Color, all others Label). We have tried reinstalling the drivers, we tried different versions, we tried different PCL and PS. Still the problem exsists. Thanks for any help you can offer.
Hi Majo, Assuming that all of these are using PCL6 and not PCL5 printers what are the users settings for default Paper Tray selection in File=>Page Setup Tools=>Options=>Print ========== <<"Majo2469" wrote in message news:7844D8CC-21A7-48F2-923A-ADE02510B891@microsoft.com... We are running Windows XP SP2 and OfficeXP. We have about 10 HP LaserJet 4200n printers. The drivers for most of our users are installed locally, but the printers are on the network. We are running in to a problem where 2 users, using the same printer can open the same document and one will see the correct paper type (e.g. 1st Page Letterhead, All other pages Bond) and the other person can open the same document and it changes the page type to something different (e.g. 1st page Color, all others Label). We have tried reinstalling the drivers, we tried different versions, we tried different PCL and PS. Still the problem exsists. Thanks for any help you can offer. >> -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
Thank you for getting involved :) Normally their defaults are Plain>Letter "Bob Buckland ?:-)" wrote: > Hi Majo, > > Assuming that all of these are using PCL6 and not PCL5 printers what are the users settings for default Paper Tray selection in > File=>Page Setup > Tools=>Options=>Print > > ========== > <<"Majo2469" wrote in message news:7844D8CC-21A7-48F2-923A-ADE02510B891@microsoft.com... > We are running Windows XP SP2 and OfficeXP. We have about 10 HP LaserJet > 4200n printers. The drivers for most of our users are installed locally, but > the printers are on the network. > > We are running in to a problem where 2 users, using the same printer can > open the same document and one will see the correct paper type (e.g. 1st Page > Letterhead, All other pages Bond) and the other person can open the same > document and it changes the page type to something different (e.g. 1st page > Color, all others Label). > > We have tried reinstalling the drivers, we tried different versions, we > tried different PCL and PS. Still the problem exsists. > > Thanks for any help you can offer. >> > -- > > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends* > > >
