Word Encountered a proble and needs to close Error   

Hi All

I have a very strange problem which I really need some help with.

I have a laptop user that has had office 2003 and now has Office 2000 on his 
machine. The reason being, Word 2003 for some reason decided to error, the 
error below and no matter if I removed, rebooted and re-installed it it would 
still keep the same error. I removed it and put another version on office 
2000, however this had the same issue.

I found to resolve this I had to delete the user profile and re-create it 
where it would work fine. His laptop uses two hardware profiles Home and 
Office, home using wireless, office using the internal network card. I tested 
it and both appeared to work fine without error (currently using office 
2000). However, he rang me this am to say when hes at home and uses the home 
hardware profile it doesnt work, in the office it works fine, I am lost and 
it is beginning to annoy me something chronic.

The only difference in the hardware profiles is that Home has the internal 
Nic disabled and the wireless enabled, vice versa for office profile.

Any ideas on what this could be ? 

The error is below :

Microsoft program name has encountered a problem and needs to close. We are 
sorry for the inconvenience. 
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve program 
name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

date: Fri, 17 Aug 2007 04:04:01 -0700   author:   Bill Laston

Re: Word Encountered a proble and needs to close Error   

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm


-- 
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Bill Laston"  wrote in message 
news:069B6B7F-E2A7-4598-8F87-1765268251CA@microsoft.com...
> Hi All
>
> I have a very strange problem which I really need some help with.
>
> I have a laptop user that has had office 2003 and now has Office 2000 on 
> his
> machine. The reason being, Word 2003 for some reason decided to error, the
> error below and no matter if I removed, rebooted and re-installed it it 
> would
> still keep the same error. I removed it and put another version on office
> 2000, however this had the same issue.
>
> I found to resolve this I had to delete the user profile and re-create it
> where it would work fine. His laptop uses two hardware profiles Home and
> Office, home using wireless, office using the internal network card. I 
> tested
> it and both appeared to work fine without error (currently using office
> 2000). However, he rang me this am to say when hes at home and uses the 
> home
> hardware profile it doesnt work, in the office it works fine, I am lost 
> and
> it is beginning to annoy me something chronic.
>
> The only difference in the hardware profiles is that Home has the internal
> Nic disabled and the wireless enabled, vice versa for office profile.
>
> Any ideas on what this could be ?
>
> The error is below :
>
> Microsoft program name has encountered a problem and needs to close. We 
> are
> sorry for the inconvenience.
> Please tell Microsoft about this problem.
> We have created an error report that you can send to help us improve 
> program
> name. We will treat this report as confidential and anonymous.
> To see what data this error report contains, click here.
>

date: Sat, 18 Aug 2007 20:19:30 +1000   author:   Doug Robbins - Word MVP