Can't print new docs from Word and Excel

Can't print new docs from Word and Excel - But can print old ones

Very Strange...

I have a Savin 2518d copier that I have been printing to with no
problems.  All of a sudden, users can't print new documents from word
or excel.  They can open exsisting documents and print them fine.  They
can also print from all other programs.

This is printing from a Windows 2003 Terminal Server with Microsoft
Word 2003.

I've done a Detect and Repair; I've deleted and uninstalled the print
drivers;  I've downloaded and installed updated drivers.

I used the troubleshooting template and I can print that.  I renamed
the normal.dot and let it create a new one.

Nothing has worked and I'm at a loss.  Anyone have ANY ideas or
solutions?

TIA!

Neil Mowatt

date: 6 Jan 2006 06:07:15 -0800 author: nmowatt

Re: Can't print new docs from Word and Excel - But can print old ones

nmowatt wrote:
> Very Strange...
> 
> I have a Savin 2518d copier that I have been printing to with no
> problems.  All of a sudden, users can't print new documents from word
> or excel.  They can open exsisting documents and print them fine.  They
> can also print from all other programs.
> 
> This is printing from a Windows 2003 Terminal Server with Microsoft
> Word 2003.
> 
> I've done a Detect and Repair; I've deleted and uninstalled the print
> drivers;  I've downloaded and installed updated drivers.
> 
> I used the troubleshooting template and I can print that.  I renamed
> the normal.dot and let it create a new one.
> 
> Nothing has worked and I'm at a loss.  Anyone have ANY ideas or
> solutions?
> 
> TIA!
> 
> Neil Mowatt
> 

All you say is "can't print". Could you be more specific? Exactly what happens 
when you do what?  E.G. Create a document, select File / Print, and then ...

  - Character

date: Fri, 06 Jan 2006 14:32:53 GMT author: Character

Re: Can't print new docs from Word and Excel - But can print old ones

Character wrote:
> nmowatt wrote:
> > Very Strange...
> >
> > I have a Savin 2518d copier that I have been printing to with no
> > problems.  All of a sudden, users can't print new documents from word
> > or excel.  They can open exsisting documents and print them fine.  They
> > can also print from all other programs.
> >
> > This is printing from a Windows 2003 Terminal Server with Microsoft
> > Word 2003.
> >
> > I've done a Detect and Repair; I've deleted and uninstalled the print
> > drivers;  I've downloaded and installed updated drivers.
> >
> > I used the troubleshooting template and I can print that.  I renamed
> > the normal.dot and let it create a new one.
> >
> > Nothing has worked and I'm at a loss.  Anyone have ANY ideas or
> > solutions?
> >
> > TIA!
> >
> > Neil Mowatt
> >
>
> All you say is "can't print". Could you be more specific? Exactly what happens
> when you do what?  E.G. Create a document, select File / Print, and then ...
>
>   - Character

I open word and start with a new document.  I type something up there,
go to File, Print.  It shows it printing in the print queue.  If you
have the printer queue open, you see the document pop up there, it says
printing, then says deleteing, and it is done.  Nothing comes out on
the printer.  There is no error and even the event viewer shows the
document printed.  I can open up an exsisting document and print it and
it prints fine.  Just new documents won't print.

date: 6 Jan 2006 07:10:19 -0800 author: nmowatt

Re: Can't print new docs from Word and Excel - But can print old ones

Check to see that for some reason, the font is formatted as Hidden

Or, check the "Hidden Text" box of the Include with Document section of the 
Tools>Options>Print dialog.

-- 
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"nmowatt"  wrote in message 
news:1136560219.288238.61090@z14g2000cwz.googlegroups.com...
>
> Character wrote:
>> nmowatt wrote:
>> > Very Strange...
>> >
>> > I have a Savin 2518d copier that I have been printing to with no
>> > problems.  All of a sudden, users can't print new documents from word
>> > or excel.  They can open exsisting documents and print them fine.  They
>> > can also print from all other programs.
>> >
>> > This is printing from a Windows 2003 Terminal Server with Microsoft
>> > Word 2003.
>> >
>> > I've done a Detect and Repair; I've deleted and uninstalled the print
>> > drivers;  I've downloaded and installed updated drivers.
>> >
>> > I used the troubleshooting template and I can print that.  I renamed
>> > the normal.dot and let it create a new one.
>> >
>> > Nothing has worked and I'm at a loss.  Anyone have ANY ideas or
>> > solutions?
>> >
>> > TIA!
>> >
>> > Neil Mowatt
>> >
>>
>> All you say is "can't print". Could you be more specific? Exactly what 
>> happens
>> when you do what?  E.G. Create a document, select File / Print, and then 
>> ...
>>
>>   - Character
>
> I open word and start with a new document.  I type something up there,
> go to File, Print.  It shows it printing in the print queue.  If you
> have the printer queue open, you see the document pop up there, it says
> printing, then says deleteing, and it is done.  Nothing comes out on
> the printer.  There is no error and even the event viewer shows the
> document printed.  I can open up an exsisting document and print it and
> it prints fine.  Just new documents won't print.
>

date: Fri, 6 Jan 2006 19:40:45 +0100 author: Doug Robbins - Word MVP

Re: Can't print new docs from Word and Excel - But can print old ones

Well,

This didn't fix the issue.  I'm not sure what to do at this point.  I
have a call in to the people that leased us the Savin.  I am hoping it
is a Savin issue that a Firmware upgrade might fix.  Otherwise, I'm
truely stumped.

date: 9 Jan 2006 13:18:01 -0800 author: nmowatt