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date: Tue, 29 Apr 2008 16:26:46 +0800,
group: microsoft.public.word.customization.menustoolbars
back
Re: WORD gone.
Nothing else seems to be wrong. I have no problems accessing my usual
websites and Outlook Express. It seems only the MS Office or WORD is gone. I
say that because I only use WORD of the Office suite.
When I click on My Documents or the specific Word folder in my Quick Lauch,
I see all the usual and my created folders and Word files. But I cannot
access them. When I try to access, the pop-up says trying to install Word,
and then says that Word is not present. I can also access the My Music
Folder which is in My Documents.
"Graham Mayor" wrote in message
news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
> It is impossible to tell at this distance what damage has been done by the
> virus activity and the action of the AV software in controlling that. If
> system files have been affected then it is entirely possible that your
> office installation (or worse) is corrupt.
>
> You say that the system is trying to install *Windows*? You need to search
> the *exact wording* of the error message and if necessary ask about the
> problem in a Windows forum dedicated to your flavour of the operating
> system. If the Office installation is corrupt, you should reinstall it
> from the original installation CD.
>
> If the damage is really bad, you may have no alternative but to save your
> salvageable data and reinstall Windows and your applications. If that
> becomes necessary, you should take the opportunity to re-appraise your
> system security and habits to ensure that the chances of such virus
> infection are minimised.
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
> Ben Stevenson wrote:
>> I would appreciate a reply from someone. I need help on how I can
>> access my WORD files again.
>> Thanks
>>
>> "Ben Stevenson" wrote in message
>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>> Maybe it was the virus scan (Avast) yesterday that showed a virus or
>>> two, and they were handled as directed. This is not uncommon. It has
>>> happened before with no effects on the computer.
>>>
>>> But today I could not access my XP Office Word files. The pop-ups
>>> indicate that the system is trying to install windows. It cannot,
>>> and then tells me to install Word.
>>>
>>> Tried System Restore, but it doesn't work either. My system cannot be
>>> restored. I need help.
>>> TIA
>
>
date: Fri, 2 May 2008 13:49:46 +0800
author: Ben Stevenson
Re: WORD gone.
Did you try reinstalling/repairing Office *from the original Office CD*?
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Ben Stevenson wrote:
> Nothing else seems to be wrong. I have no problems accessing my usual
> websites and Outlook Express. It seems only the MS Office or WORD is
> gone. I say that because I only use WORD of the Office suite.
> When I click on My Documents or the specific Word folder in my Quick
> Lauch, I see all the usual and my created folders and Word files. But
> I cannot access them. When I try to access, the pop-up says trying to
> install Word, and then says that Word is not present. I can also
> access the My Music Folder which is in My Documents.
>
> "Graham Mayor" wrote in message
> news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
>> It is impossible to tell at this distance what damage has been done
>> by the virus activity and the action of the AV software in
>> controlling that. If system files have been affected then it is
>> entirely possible that your office installation (or worse) is
>> corrupt. You say that the system is trying to install *Windows*? You need
>> to
>> search the *exact wording* of the error message and if necessary ask
>> about the problem in a Windows forum dedicated to your flavour of
>> the operating system. If the Office installation is corrupt, you
>> should reinstall it from the original installation CD.
>>
>> If the damage is really bad, you may have no alternative but to save
>> your salvageable data and reinstall Windows and your applications.
>> If that becomes necessary, you should take the opportunity to
>> re-appraise your system security and habits to ensure that the
>> chances of such virus infection are minimised.
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>>
>> Ben Stevenson wrote:
>>> I would appreciate a reply from someone. I need help on how I can
>>> access my WORD files again.
>>> Thanks
>>>
>>> "Ben Stevenson" wrote in message
>>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>>> Maybe it was the virus scan (Avast) yesterday that showed a virus
>>>> or two, and they were handled as directed. This is not uncommon.
>>>> It has happened before with no effects on the computer.
>>>>
>>>> But today I could not access my XP Office Word files. The pop-ups
>>>> indicate that the system is trying to install windows. It cannot,
>>>> and then tells me to install Word.
>>>>
>>>> Tried System Restore, but it doesn't work either. My system cannot
>>>> be restored. I need help.
>>>> TIA
date: Fri, 2 May 2008 10:33:10 +0300
author: Graham Mayor
Re: WORD gone.
I have not done that as I've never done it before, so I'm rather
apprehensive as I am not that good on computers. Would appreciate your
advise on simple steps to follow.
Thanks
"Graham Mayor" wrote in message
news:u11%23CbCrIHA.3420@TK2MSFTNGP04.phx.gbl...
> Did you try reinstalling/repairing Office *from the original Office CD*?
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
> Ben Stevenson wrote:
>> Nothing else seems to be wrong. I have no problems accessing my usual
>> websites and Outlook Express. It seems only the MS Office or WORD is
>> gone. I say that because I only use WORD of the Office suite.
>> When I click on My Documents or the specific Word folder in my Quick
>> Lauch, I see all the usual and my created folders and Word files. But
>> I cannot access them. When I try to access, the pop-up says trying to
>> install Word, and then says that Word is not present. I can also
>> access the My Music Folder which is in My Documents.
>>
>> "Graham Mayor" wrote in message
>> news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
>>> It is impossible to tell at this distance what damage has been done
>>> by the virus activity and the action of the AV software in
>>> controlling that. If system files have been affected then it is
>>> entirely possible that your office installation (or worse) is
>>> corrupt. You say that the system is trying to install *Windows*? You
>>> need to
>>> search the *exact wording* of the error message and if necessary ask
>>> about the problem in a Windows forum dedicated to your flavour of
>>> the operating system. If the Office installation is corrupt, you
>>> should reinstall it from the original installation CD.
>>>
>>> If the damage is really bad, you may have no alternative but to save
>>> your salvageable data and reinstall Windows and your applications.
>>> If that becomes necessary, you should take the opportunity to
>>> re-appraise your system security and habits to ensure that the
>>> chances of such virus infection are minimised.
>>>
>>> --
>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>> Graham Mayor - Word MVP
>>>
>>> My web site www.gmayor.com
>>> Word MVP web site http://word.mvps.org
>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>
>>>
>>> Ben Stevenson wrote:
>>>> I would appreciate a reply from someone. I need help on how I can
>>>> access my WORD files again.
>>>> Thanks
>>>>
>>>> "Ben Stevenson" wrote in message
>>>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>>>> Maybe it was the virus scan (Avast) yesterday that showed a virus
>>>>> or two, and they were handled as directed. This is not uncommon.
>>>>> It has happened before with no effects on the computer.
>>>>>
>>>>> But today I could not access my XP Office Word files. The pop-ups
>>>>> indicate that the system is trying to install windows. It cannot,
>>>>> and then tells me to install Word.
>>>>>
>>>>> Tried System Restore, but it doesn't work either. My system cannot
>>>>> be restored. I need help.
>>>>> TIA
>
>
date: Sat, 3 May 2008 20:43:27 +0800
author: Ben Stevenson
Re: WORD gone.
Locate the Office installation disc and its packaging which includes the
installation key number.
Put the disc in the drive and it should autorun (if not run setup from the
disc). At the choices choose repair or reinstall. Try repair first! This
then uses the installer on the disc rather than the one on your hard drive
to repair the installation. If prompted enter the installation key number.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Ben Stevenson wrote:
> I have not done that as I've never done it before, so I'm rather
> apprehensive as I am not that good on computers. Would appreciate your
> advise on simple steps to follow.
> Thanks
>
> "Graham Mayor" wrote in message
> news:u11%23CbCrIHA.3420@TK2MSFTNGP04.phx.gbl...
>> Did you try reinstalling/repairing Office *from the original Office
>> CD*? --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>>
>> Ben Stevenson wrote:
>>> Nothing else seems to be wrong. I have no problems accessing my
>>> usual websites and Outlook Express. It seems only the MS Office or
>>> WORD is gone. I say that because I only use WORD of the Office
>>> suite. When I click on My Documents or the specific Word folder in my
>>> Quick
>>> Lauch, I see all the usual and my created folders and Word files.
>>> But I cannot access them. When I try to access, the pop-up says
>>> trying to install Word, and then says that Word is not present. I
>>> can also access the My Music Folder which is in My Documents.
>>>
>>> "Graham Mayor" wrote in message
>>> news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
>>>> It is impossible to tell at this distance what damage has been done
>>>> by the virus activity and the action of the AV software in
>>>> controlling that. If system files have been affected then it is
>>>> entirely possible that your office installation (or worse) is
>>>> corrupt. You say that the system is trying to install *Windows*?
>>>> You need to
>>>> search the *exact wording* of the error message and if necessary
>>>> ask about the problem in a Windows forum dedicated to your flavour
>>>> of the operating system. If the Office installation is corrupt, you
>>>> should reinstall it from the original installation CD.
>>>>
>>>> If the damage is really bad, you may have no alternative but to
>>>> save your salvageable data and reinstall Windows and your
>>>> applications. If that becomes necessary, you should take the
>>>> opportunity to re-appraise your system security and habits to
>>>> ensure that the chances of such virus infection are minimised.
>>>>
>>>> --
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>> Graham Mayor - Word MVP
>>>>
>>>> My web site www.gmayor.com
>>>> Word MVP web site http://word.mvps.org
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>
>>>>
>>>> Ben Stevenson wrote:
>>>>> I would appreciate a reply from someone. I need help on how I can
>>>>> access my WORD files again.
>>>>> Thanks
>>>>>
>>>>> "Ben Stevenson" wrote in message
>>>>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>>>>> Maybe it was the virus scan (Avast) yesterday that showed a virus
>>>>>> or two, and they were handled as directed. This is not uncommon.
>>>>>> It has happened before with no effects on the computer.
>>>>>>
>>>>>> But today I could not access my XP Office Word files. The pop-ups
>>>>>> indicate that the system is trying to install windows. It cannot,
>>>>>> and then tells me to install Word.
>>>>>>
>>>>>> Tried System Restore, but it doesn't work either. My system
>>>>>> cannot be restored. I need help.
>>>>>> TIA
date: Sun, 4 May 2008 09:15:21 +0300
author: Graham Mayor
Re: WORD gone.
I chose the Repair function and I've got WORD back. Thanks so much for your
help.
"Graham Mayor" wrote in message
news:Oy2t14arIHA.4544@TK2MSFTNGP04.phx.gbl...
> Locate the Office installation disc and its packaging which includes the
> installation key number.
> Put the disc in the drive and it should autorun (if not run setup from the
> disc). At the choices choose repair or reinstall. Try repair first! This
> then uses the installer on the disc rather than the one on your hard drive
> to repair the installation. If prompted enter the installation key number.
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web site www.gmayor.com
> Word MVP web site http://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
> Ben Stevenson wrote:
>> I have not done that as I've never done it before, so I'm rather
>> apprehensive as I am not that good on computers. Would appreciate your
>> advise on simple steps to follow.
>> Thanks
>>
>> "Graham Mayor" wrote in message
>> news:u11%23CbCrIHA.3420@TK2MSFTNGP04.phx.gbl...
>>> Did you try reinstalling/repairing Office *from the original Office
>>> CD*? --
>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>> Graham Mayor - Word MVP
>>>
>>> My web site www.gmayor.com
>>> Word MVP web site http://word.mvps.org
>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>
>>>
>>> Ben Stevenson wrote:
>>>> Nothing else seems to be wrong. I have no problems accessing my
>>>> usual websites and Outlook Express. It seems only the MS Office or
>>>> WORD is gone. I say that because I only use WORD of the Office
>>>> suite. When I click on My Documents or the specific Word folder in my
>>>> Quick
>>>> Lauch, I see all the usual and my created folders and Word files.
>>>> But I cannot access them. When I try to access, the pop-up says
>>>> trying to install Word, and then says that Word is not present. I
>>>> can also access the My Music Folder which is in My Documents.
>>>>
>>>> "Graham Mayor" wrote in message
>>>> news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
>>>>> It is impossible to tell at this distance what damage has been done
>>>>> by the virus activity and the action of the AV software in
>>>>> controlling that. If system files have been affected then it is
>>>>> entirely possible that your office installation (or worse) is
>>>>> corrupt. You say that the system is trying to install *Windows*?
>>>>> You need to
>>>>> search the *exact wording* of the error message and if necessary
>>>>> ask about the problem in a Windows forum dedicated to your flavour
>>>>> of the operating system. If the Office installation is corrupt, you
>>>>> should reinstall it from the original installation CD.
>>>>>
>>>>> If the damage is really bad, you may have no alternative but to
>>>>> save your salvageable data and reinstall Windows and your
>>>>> applications. If that becomes necessary, you should take the
>>>>> opportunity to re-appraise your system security and habits to
>>>>> ensure that the chances of such virus infection are minimised.
>>>>>
>>>>> --
>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>> Graham Mayor - Word MVP
>>>>>
>>>>> My web site www.gmayor.com
>>>>> Word MVP web site http://word.mvps.org
>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>
>>>>>
>>>>> Ben Stevenson wrote:
>>>>>> I would appreciate a reply from someone. I need help on how I can
>>>>>> access my WORD files again.
>>>>>> Thanks
>>>>>>
>>>>>> "Ben Stevenson" wrote in message
>>>>>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>>>>>> Maybe it was the virus scan (Avast) yesterday that showed a virus
>>>>>>> or two, and they were handled as directed. This is not uncommon.
>>>>>>> It has happened before with no effects on the computer.
>>>>>>>
>>>>>>> But today I could not access my XP Office Word files. The pop-ups
>>>>>>> indicate that the system is trying to install windows. It cannot,
>>>>>>> and then tells me to install Word.
>>>>>>>
>>>>>>> Tried System Restore, but it doesn't work either. My system
>>>>>>> cannot be restored. I need help.
>>>>>>> TIA
>
>
date: Fri, 9 May 2008 14:25:35 +0800
author: Ben Stevenson
Re: WORD gone.
You are welcome :)
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Ben Stevenson wrote:
> I chose the Repair function and I've got WORD back. Thanks so much
> for your help.
>
> "Graham Mayor" wrote in message
> news:Oy2t14arIHA.4544@TK2MSFTNGP04.phx.gbl...
>> Locate the Office installation disc and its packaging which includes
>> the installation key number.
>> Put the disc in the drive and it should autorun (if not run setup
>> from the disc). At the choices choose repair or reinstall. Try
>> repair first! This then uses the installer on the disc rather than
>> the one on your hard drive to repair the installation. If prompted
>> enter the installation key number. --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor - Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>>
>> Ben Stevenson wrote:
>>> I have not done that as I've never done it before, so I'm rather
>>> apprehensive as I am not that good on computers. Would appreciate
>>> your advise on simple steps to follow.
>>> Thanks
>>>
>>> "Graham Mayor" wrote in message
>>> news:u11%23CbCrIHA.3420@TK2MSFTNGP04.phx.gbl...
>>>> Did you try reinstalling/repairing Office *from the original Office
>>>> CD*? --
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>> Graham Mayor - Word MVP
>>>>
>>>> My web site www.gmayor.com
>>>> Word MVP web site http://word.mvps.org
>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>
>>>>
>>>> Ben Stevenson wrote:
>>>>> Nothing else seems to be wrong. I have no problems accessing my
>>>>> usual websites and Outlook Express. It seems only the MS Office or
>>>>> WORD is gone. I say that because I only use WORD of the Office
>>>>> suite. When I click on My Documents or the specific Word folder
>>>>> in my Quick
>>>>> Lauch, I see all the usual and my created folders and Word files.
>>>>> But I cannot access them. When I try to access, the pop-up says
>>>>> trying to install Word, and then says that Word is not present. I
>>>>> can also access the My Music Folder which is in My Documents.
>>>>>
>>>>> "Graham Mayor" wrote in message
>>>>> news:OjRN6J1qIHA.1164@TK2MSFTNGP04.phx.gbl...
>>>>>> It is impossible to tell at this distance what damage has been
>>>>>> done by the virus activity and the action of the AV software in
>>>>>> controlling that. If system files have been affected then it is
>>>>>> entirely possible that your office installation (or worse) is
>>>>>> corrupt. You say that the system is trying to install *Windows*?
>>>>>> You need to
>>>>>> search the *exact wording* of the error message and if necessary
>>>>>> ask about the problem in a Windows forum dedicated to your
>>>>>> flavour of the operating system. If the Office installation is
>>>>>> corrupt, you should reinstall it from the original installation
>>>>>> CD. If the damage is really bad, you may have no alternative but to
>>>>>> save your salvageable data and reinstall Windows and your
>>>>>> applications. If that becomes necessary, you should take the
>>>>>> opportunity to re-appraise your system security and habits to
>>>>>> ensure that the chances of such virus infection are minimised.
>>>>>>
>>>>>> --
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>> Graham Mayor - Word MVP
>>>>>>
>>>>>> My web site www.gmayor.com
>>>>>> Word MVP web site http://word.mvps.org
>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>
>>>>>>
>>>>>> Ben Stevenson wrote:
>>>>>>> I would appreciate a reply from someone. I need help on how I
>>>>>>> can access my WORD files again.
>>>>>>> Thanks
>>>>>>>
>>>>>>> "Ben Stevenson" wrote in message
>>>>>>> news:ex9yFLdqIHA.3568@TK2MSFTNGP04.phx.gbl...
>>>>>>>> Maybe it was the virus scan (Avast) yesterday that showed a
>>>>>>>> virus or two, and they were handled as directed. This is not
>>>>>>>> uncommon. It has happened before with no effects on the
>>>>>>>> computer. But today I could not access my XP Office Word files. The
>>>>>>>> pop-ups indicate that the system is trying to install windows.
>>>>>>>> It cannot, and then tells me to install Word.
>>>>>>>>
>>>>>>>> Tried System Restore, but it doesn't work either. My system
>>>>>>>> cannot be restored. I need help.
>>>>>>>> TIA
date: Fri, 9 May 2008 09:42:27 +0300
author: Graham Mayor
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