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date: Wed, 1 Jul 2009 11:11:01 -0700,    group: microsoft.public.word.application.errors        back       


Unable to open Print Layout View or scroll past certain point   
Hi,

I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures in 
it, all was well until recently when I open the file it will not show it in 
'Print Layout View' nor will it scroll past a certain point.
You can download the file here:
http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc 

I can open the document at work (Word 2003) without any problems and have 
uninstalled and re-installed Word on my laptop, but no improvements. Please 
help!
date: Wed, 1 Jul 2009 11:11:01 -0700   author:   Jim

Re: Unable to open Print Layout View or scroll past certain point   
No one outside your internal network will be able to download the document
because the IP address in your URL is a local (NAT) address behind your router.

Anyway, try selecting the document in the Open dialog, clicking the down arrow
next to the Open button, and choosing the Open and Repair item.

If that doesn't work, try running Word in safe mode by holding down the Ctrl key
while starting. That will prevent Word from loading any add-ins or using its
registry information. Then try your document. If that works, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for further
troubleshooting steps.

BTW, an uninstall/reinstall cycle almost never solves any problems in Word. The
culprit is almost always a damaged or poorly written add-in, a damaged
Normal.dot template, or a bad registry entry, and uninstall/reinstall doesn't
remove any of them unless you do a complete scrub and know where to look.

--
Regards,
Jay Freedman
Microsoft Word MVP        FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

On Wed, 1 Jul 2009 11:11:01 -0700, Jim  wrote:

>Hi,
>
>I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures in 
>it, all was well until recently when I open the file it will not show it in 
>'Print Layout View' nor will it scroll past a certain point.
>You can download the file here:
>http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc 
>
>I can open the document at work (Word 2003) without any problems and have 
>uninstalled and re-installed Word on my laptop, but no improvements. Please 
>help!
date: Wed, 01 Jul 2009 22:38:23 -0400   author:   Jay Freedman

Re: Unable to open Print Layout View or scroll past certain point   
Jay,

Apologies for the NAS file, still getting my head around how that works! The 
file is available here:
http://tinyurl.com/kj4h3f 

No joy with either (Open and repair or Safe mode) any other ideas? As an 
update the file opens fine on my wife's laptop and my work laptop (both 
running Word 2003 on XP) but NOT on my laptop (running Word 2003 on Vista).
I have tried cutting and pasting the whole document into a new file on an XP 
machine then saving and opening that on my Vista, that will show the Print 
Layout, but will not allow scrolling past a ceratin point. The document map 
shows that the rest of the document exists but cannot jump ahead of the same 
point.

Any other ideas appreciated!

Jim

"Jay Freedman" wrote:

> No one outside your internal network will be able to download the document
> because the IP address in your URL is a local (NAT) address behind your router.
> 
> Anyway, try selecting the document in the Open dialog, clicking the down arrow
> next to the Open button, and choosing the Open and Repair item.
> 
> If that doesn't work, try running Word in safe mode by holding down the Ctrl key
> while starting. That will prevent Word from loading any add-ins or using its
> registry information. Then try your document. If that works, see
> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for further
> troubleshooting steps.
> 
> BTW, an uninstall/reinstall cycle almost never solves any problems in Word. The
> culprit is almost always a damaged or poorly written add-in, a damaged
> Normal.dot template, or a bad registry entry, and uninstall/reinstall doesn't
> remove any of them unless you do a complete scrub and know where to look.
> 
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP        FAQ: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
> may benefit.
> 
> On Wed, 1 Jul 2009 11:11:01 -0700, Jim  wrote:
> 
> >Hi,
> >
> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures in 
> >it, all was well until recently when I open the file it will not show it in 
> >'Print Layout View' nor will it scroll past a certain point.
> >You can download the file here:
> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc 
> >
> >I can open the document at work (Word 2003) without any problems and have 
> >uninstalled and re-installed Word on my laptop, but no improvements. Please 
> >help!
>
date: Thu, 2 Jul 2009 01:02:02 -0700   author:   Jim

Re: Unable to open Print Layout View or scroll past certain point   
There is nothing wrong with the document. It opens, scrolls, edits and does 
everything it should do in all views.

So the problem is with your PC and not with the document. I suggest that the 
first thing to do is to clear out all the temp junk. Download the following 
temp file cleaner to clean out your system. 
http://software.addpcs.com/tfc/index.php

After cleaning out your temp files, check in the internet support sites for 
your printer driver and graphics driver and make sure that you have the 
latest drivers. Then delete and reinstall the printer: then update the new 
graphics driver.

Now test Word again.

-- 
Terry Farrell - MSWord MVP

"Jim"  wrote in message 
news:868D2C32-4C9E-43A6-B40A-51E46CC6D1A7@microsoft.com...
> Jay,
>
> Apologies for the NAS file, still getting my head around how that works! 
> The
> file is available here:
> http://tinyurl.com/kj4h3f
>
> No joy with either (Open and repair or Safe mode) any other ideas? As an
> update the file opens fine on my wife's laptop and my work laptop (both
> running Word 2003 on XP) but NOT on my laptop (running Word 2003 on 
> Vista).
> I have tried cutting and pasting the whole document into a new file on an 
> XP
> machine then saving and opening that on my Vista, that will show the Print
> Layout, but will not allow scrolling past a ceratin point. The document 
> map
> shows that the rest of the document exists but cannot jump ahead of the 
> same
> point.
>
> Any other ideas appreciated!
>
> Jim
>
> "Jay Freedman" wrote:
>
>> No one outside your internal network will be able to download the 
>> document
>> because the IP address in your URL is a local (NAT) address behind your 
>> router.
>>
>> Anyway, try selecting the document in the Open dialog, clicking the down 
>> arrow
>> next to the Open button, and choosing the Open and Repair item.
>>
>> If that doesn't work, try running Word in safe mode by holding down the 
>> Ctrl key
>> while starting. That will prevent Word from loading any add-ins or using 
>> its
>> registry information. Then try your document. If that works, see
>> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for further
>> troubleshooting steps.
>>
>> BTW, an uninstall/reinstall cycle almost never solves any problems in 
>> Word. The
>> culprit is almost always a damaged or poorly written add-in, a damaged
>> Normal.dot template, or a bad registry entry, and uninstall/reinstall 
>> doesn't
>> remove any of them unless you do a complete scrub and know where to look.
>>
>> --
>> Regards,
>> Jay Freedman
>> Microsoft Word MVP        FAQ: http://word.mvps.org
>> Email cannot be acknowledged; please post all follow-ups to the newsgroup 
>> so all
>> may benefit.
>>
>> On Wed, 1 Jul 2009 11:11:01 -0700, Jim  
>> wrote:
>>
>> >Hi,
>> >
>> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures 
>> >in
>> >it, all was well until recently when I open the file it will not show it 
>> >in
>> >'Print Layout View' nor will it scroll past a certain point.
>> >You can download the file here:
>> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc
>> >
>> >I can open the document at work (Word 2003) without any problems and 
>> >have
>> >uninstalled and re-installed Word on my laptop, but no improvements. 
>> >Please
>> >help!
>>
date: Thu, 2 Jul 2009 10:04:12 +0100   author:   Terry Farrell

Re: Unable to open Print Layout View or scroll past certain point   
Thanks for the reply Terry, are you opening on XP or Vista?

Jim

"Terry Farrell" wrote:

> There is nothing wrong with the document. It opens, scrolls, edits and does 
> everything it should do in all views.
> 
> So the problem is with your PC and not with the document. I suggest that the 
> first thing to do is to clear out all the temp junk. Download the following 
> temp file cleaner to clean out your system. 
> http://software.addpcs.com/tfc/index.php
> 
> After cleaning out your temp files, check in the internet support sites for 
> your printer driver and graphics driver and make sure that you have the 
> latest drivers. Then delete and reinstall the printer: then update the new 
> graphics driver.
> 
> Now test Word again.
> 
> -- 
> Terry Farrell - MSWord MVP
> 
> "Jim"  wrote in message 
> news:868D2C32-4C9E-43A6-B40A-51E46CC6D1A7@microsoft.com...
> > Jay,
> >
> > Apologies for the NAS file, still getting my head around how that works! 
> > The
> > file is available here:
> > http://tinyurl.com/kj4h3f
> >
> > No joy with either (Open and repair or Safe mode) any other ideas? As an
> > update the file opens fine on my wife's laptop and my work laptop (both
> > running Word 2003 on XP) but NOT on my laptop (running Word 2003 on 
> > Vista).
> > I have tried cutting and pasting the whole document into a new file on an 
> > XP
> > machine then saving and opening that on my Vista, that will show the Print
> > Layout, but will not allow scrolling past a ceratin point. The document 
> > map
> > shows that the rest of the document exists but cannot jump ahead of the 
> > same
> > point.
> >
> > Any other ideas appreciated!
> >
> > Jim
> >
> > "Jay Freedman" wrote:
> >
> >> No one outside your internal network will be able to download the 
> >> document
> >> because the IP address in your URL is a local (NAT) address behind your 
> >> router.
> >>
> >> Anyway, try selecting the document in the Open dialog, clicking the down 
> >> arrow
> >> next to the Open button, and choosing the Open and Repair item.
> >>
> >> If that doesn't work, try running Word in safe mode by holding down the 
> >> Ctrl key
> >> while starting. That will prevent Word from loading any add-ins or using 
> >> its
> >> registry information. Then try your document. If that works, see
> >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for further
> >> troubleshooting steps.
> >>
> >> BTW, an uninstall/reinstall cycle almost never solves any problems in 
> >> Word. The
> >> culprit is almost always a damaged or poorly written add-in, a damaged
> >> Normal.dot template, or a bad registry entry, and uninstall/reinstall 
> >> doesn't
> >> remove any of them unless you do a complete scrub and know where to look.
> >>
> >> --
> >> Regards,
> >> Jay Freedman
> >> Microsoft Word MVP        FAQ: http://word.mvps.org
> >> Email cannot be acknowledged; please post all follow-ups to the newsgroup 
> >> so all
> >> may benefit.
> >>
> >> On Wed, 1 Jul 2009 11:11:01 -0700, Jim  
> >> wrote:
> >>
> >> >Hi,
> >> >
> >> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures 
> >> >in
> >> >it, all was well until recently when I open the file it will not show it 
> >> >in
> >> >'Print Layout View' nor will it scroll past a certain point.
> >> >You can download the file here:
> >> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc
> >> >
> >> >I can open the document at work (Word 2003) without any problems and 
> >> >have
> >> >uninstalled and re-installed Word on my laptop, but no improvements. 
> >> >Please
> >> >help!
> >>
date: Thu, 2 Jul 2009 03:34:00 -0700   author:   Jim

Re: Unable to open Print Layout View or scroll past certain point   
Vista

Terry

"Jim"  wrote in message 
news:D20A3D52-DFB6-468D-9CDE-9D1985B4E54E@microsoft.com...
> Thanks for the reply Terry, are you opening on XP or Vista?
>
> Jim
>
> "Terry Farrell" wrote:
>
>> There is nothing wrong with the document. It opens, scrolls, edits and 
>> does
>> everything it should do in all views.
>>
>> So the problem is with your PC and not with the document. I suggest that 
>> the
>> first thing to do is to clear out all the temp junk. Download the 
>> following
>> temp file cleaner to clean out your system.
>> http://software.addpcs.com/tfc/index.php
>>
>> After cleaning out your temp files, check in the internet support sites 
>> for
>> your printer driver and graphics driver and make sure that you have the
>> latest drivers. Then delete and reinstall the printer: then update the 
>> new
>> graphics driver.
>>
>> Now test Word again.
>>
>> -- 
>> Terry Farrell - MSWord MVP
>>
>> "Jim"  wrote in message
>> news:868D2C32-4C9E-43A6-B40A-51E46CC6D1A7@microsoft.com...
>> > Jay,
>> >
>> > Apologies for the NAS file, still getting my head around how that 
>> > works!
>> > The
>> > file is available here:
>> > http://tinyurl.com/kj4h3f
>> >
>> > No joy with either (Open and repair or Safe mode) any other ideas? As 
>> > an
>> > update the file opens fine on my wife's laptop and my work laptop (both
>> > running Word 2003 on XP) but NOT on my laptop (running Word 2003 on
>> > Vista).
>> > I have tried cutting and pasting the whole document into a new file on 
>> > an
>> > XP
>> > machine then saving and opening that on my Vista, that will show the 
>> > Print
>> > Layout, but will not allow scrolling past a ceratin point. The document
>> > map
>> > shows that the rest of the document exists but cannot jump ahead of the
>> > same
>> > point.
>> >
>> > Any other ideas appreciated!
>> >
>> > Jim
>> >
>> > "Jay Freedman" wrote:
>> >
>> >> No one outside your internal network will be able to download the
>> >> document
>> >> because the IP address in your URL is a local (NAT) address behind 
>> >> your
>> >> router.
>> >>
>> >> Anyway, try selecting the document in the Open dialog, clicking the 
>> >> down
>> >> arrow
>> >> next to the Open button, and choosing the Open and Repair item.
>> >>
>> >> If that doesn't work, try running Word in safe mode by holding down 
>> >> the
>> >> Ctrl key
>> >> while starting. That will prevent Word from loading any add-ins or 
>> >> using
>> >> its
>> >> registry information. Then try your document. If that works, see
>> >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for 
>> >> further
>> >> troubleshooting steps.
>> >>
>> >> BTW, an uninstall/reinstall cycle almost never solves any problems in
>> >> Word. The
>> >> culprit is almost always a damaged or poorly written add-in, a damaged
>> >> Normal.dot template, or a bad registry entry, and uninstall/reinstall
>> >> doesn't
>> >> remove any of them unless you do a complete scrub and know where to 
>> >> look.
>> >>
>> >> --
>> >> Regards,
>> >> Jay Freedman
>> >> Microsoft Word MVP        FAQ: http://word.mvps.org
>> >> Email cannot be acknowledged; please post all follow-ups to the 
>> >> newsgroup
>> >> so all
>> >> may benefit.
>> >>
>> >> On Wed, 1 Jul 2009 11:11:01 -0700, Jim 
>> >> wrote:
>> >>
>> >> >Hi,
>> >> >
>> >> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw 
>> >> >pictures
>> >> >in
>> >> >it, all was well until recently when I open the file it will not show 
>> >> >it
>> >> >in
>> >> >'Print Layout View' nor will it scroll past a certain point.
>> >> >You can download the file here:
>> >> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc
>> >> >
>> >> >I can open the document at work (Word 2003) without any problems and
>> >> >have
>> >> >uninstalled and re-installed Word on my laptop, but no improvements.
>> >> >Please
>> >> >help!
>> >>
date: Thu, 2 Jul 2009 12:27:38 +0100   author:   Terry Farrell

Re: Unable to open Print Layout View or scroll past certain point   
Thanks Terry, will get onto that tonight and report back tomorrow - thanks

Jim

"Terry Farrell" wrote:

> Vista
> 
> Terry
> 
> "Jim"  wrote in message 
> news:D20A3D52-DFB6-468D-9CDE-9D1985B4E54E@microsoft.com...
> > Thanks for the reply Terry, are you opening on XP or Vista?
> >
> > Jim
> >
> > "Terry Farrell" wrote:
> >
> >> There is nothing wrong with the document. It opens, scrolls, edits and 
> >> does
> >> everything it should do in all views.
> >>
> >> So the problem is with your PC and not with the document. I suggest that 
> >> the
> >> first thing to do is to clear out all the temp junk. Download the 
> >> following
> >> temp file cleaner to clean out your system.
> >> http://software.addpcs.com/tfc/index.php
> >>
> >> After cleaning out your temp files, check in the internet support sites 
> >> for
> >> your printer driver and graphics driver and make sure that you have the
> >> latest drivers. Then delete and reinstall the printer: then update the 
> >> new
> >> graphics driver.
> >>
> >> Now test Word again.
> >>
> >> -- 
> >> Terry Farrell - MSWord MVP
> >>
> >> "Jim"  wrote in message
> >> news:868D2C32-4C9E-43A6-B40A-51E46CC6D1A7@microsoft.com...
> >> > Jay,
> >> >
> >> > Apologies for the NAS file, still getting my head around how that 
> >> > works!
> >> > The
> >> > file is available here:
> >> > http://tinyurl.com/kj4h3f
> >> >
> >> > No joy with either (Open and repair or Safe mode) any other ideas? As 
> >> > an
> >> > update the file opens fine on my wife's laptop and my work laptop (both
> >> > running Word 2003 on XP) but NOT on my laptop (running Word 2003 on
> >> > Vista).
> >> > I have tried cutting and pasting the whole document into a new file on 
> >> > an
> >> > XP
> >> > machine then saving and opening that on my Vista, that will show the 
> >> > Print
> >> > Layout, but will not allow scrolling past a ceratin point. The document
> >> > map
> >> > shows that the rest of the document exists but cannot jump ahead of the
> >> > same
> >> > point.
> >> >
> >> > Any other ideas appreciated!
> >> >
> >> > Jim
> >> >
> >> > "Jay Freedman" wrote:
> >> >
> >> >> No one outside your internal network will be able to download the
> >> >> document
> >> >> because the IP address in your URL is a local (NAT) address behind 
> >> >> your
> >> >> router.
> >> >>
> >> >> Anyway, try selecting the document in the Open dialog, clicking the 
> >> >> down
> >> >> arrow
> >> >> next to the Open button, and choosing the Open and Repair item.
> >> >>
> >> >> If that doesn't work, try running Word in safe mode by holding down 
> >> >> the
> >> >> Ctrl key
> >> >> while starting. That will prevent Word from loading any add-ins or 
> >> >> using
> >> >> its
> >> >> registry information. Then try your document. If that works, see
> >> >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for 
> >> >> further
> >> >> troubleshooting steps.
> >> >>
> >> >> BTW, an uninstall/reinstall cycle almost never solves any problems in
> >> >> Word. The
> >> >> culprit is almost always a damaged or poorly written add-in, a damaged
> >> >> Normal.dot template, or a bad registry entry, and uninstall/reinstall
> >> >> doesn't
> >> >> remove any of them unless you do a complete scrub and know where to 
> >> >> look.
> >> >>
> >> >> --
> >> >> Regards,
> >> >> Jay Freedman
> >> >> Microsoft Word MVP        FAQ: http://word.mvps.org
> >> >> Email cannot be acknowledged; please post all follow-ups to the 
> >> >> newsgroup
> >> >> so all
> >> >> may benefit.
> >> >>
> >> >> On Wed, 1 Jul 2009 11:11:01 -0700, Jim 
> >> >> wrote:
> >> >>
> >> >> >Hi,
> >> >> >
> >> >> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw 
> >> >> >pictures
> >> >> >in
> >> >> >it, all was well until recently when I open the file it will not show 
> >> >> >it
> >> >> >in
> >> >> >'Print Layout View' nor will it scroll past a certain point.
> >> >> >You can download the file here:
> >> >> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc
> >> >> >
> >> >> >I can open the document at work (Word 2003) without any problems and
> >> >> >have
> >> >> >uninstalled and re-installed Word on my laptop, but no improvements.
> >> >> >Please
> >> >> >help!
> >> >>
date: Thu, 2 Jul 2009 05:53:01 -0700   author:   Jim

Re: Unable to open Print Layout View or scroll past certain point   
Good luck with it.

Terry

"Jim"  wrote in message 
news:1C50DC94-F892-426A-BE30-E07068F33632@microsoft.com...
> Thanks Terry, will get onto that tonight and report back tomorrow - thanks
>
> Jim
>
> "Terry Farrell" wrote:
>
>> Vista
>>
>> Terry
>>
>> "Jim"  wrote in message
>> news:D20A3D52-DFB6-468D-9CDE-9D1985B4E54E@microsoft.com...
>> > Thanks for the reply Terry, are you opening on XP or Vista?
>> >
>> > Jim
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> There is nothing wrong with the document. It opens, scrolls, edits and
>> >> does
>> >> everything it should do in all views.
>> >>
>> >> So the problem is with your PC and not with the document. I suggest 
>> >> that
>> >> the
>> >> first thing to do is to clear out all the temp junk. Download the
>> >> following
>> >> temp file cleaner to clean out your system.
>> >> http://software.addpcs.com/tfc/index.php
>> >>
>> >> After cleaning out your temp files, check in the internet support 
>> >> sites
>> >> for
>> >> your printer driver and graphics driver and make sure that you have 
>> >> the
>> >> latest drivers. Then delete and reinstall the printer: then update the
>> >> new
>> >> graphics driver.
>> >>
>> >> Now test Word again.
>> >>
>> >> -- 
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "Jim"  wrote in message
>> >> news:868D2C32-4C9E-43A6-B40A-51E46CC6D1A7@microsoft.com...
>> >> > Jay,
>> >> >
>> >> > Apologies for the NAS file, still getting my head around how that
>> >> > works!
>> >> > The
>> >> > file is available here:
>> >> > http://tinyurl.com/kj4h3f
>> >> >
>> >> > No joy with either (Open and repair or Safe mode) any other ideas? 
>> >> > As
>> >> > an
>> >> > update the file opens fine on my wife's laptop and my work laptop 
>> >> > (both
>> >> > running Word 2003 on XP) but NOT on my laptop (running Word 2003 on
>> >> > Vista).
>> >> > I have tried cutting and pasting the whole document into a new file 
>> >> > on
>> >> > an
>> >> > XP
>> >> > machine then saving and opening that on my Vista, that will show the
>> >> > Print
>> >> > Layout, but will not allow scrolling past a ceratin point. The 
>> >> > document
>> >> > map
>> >> > shows that the rest of the document exists but cannot jump ahead of 
>> >> > the
>> >> > same
>> >> > point.
>> >> >
>> >> > Any other ideas appreciated!
>> >> >
>> >> > Jim
>> >> >
>> >> > "Jay Freedman" wrote:
>> >> >
>> >> >> No one outside your internal network will be able to download the
>> >> >> document
>> >> >> because the IP address in your URL is a local (NAT) address behind
>> >> >> your
>> >> >> router.
>> >> >>
>> >> >> Anyway, try selecting the document in the Open dialog, clicking the
>> >> >> down
>> >> >> arrow
>> >> >> next to the Open button, and choosing the Open and Repair item.
>> >> >>
>> >> >> If that doesn't work, try running Word in safe mode by holding down
>> >> >> the
>> >> >> Ctrl key
>> >> >> while starting. That will prevent Word from loading any add-ins or
>> >> >> using
>> >> >> its
>> >> >> registry information. Then try your document. If that works, see
>> >> >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for
>> >> >> further
>> >> >> troubleshooting steps.
>> >> >>
>> >> >> BTW, an uninstall/reinstall cycle almost never solves any problems 
>> >> >> in
>> >> >> Word. The
>> >> >> culprit is almost always a damaged or poorly written add-in, a 
>> >> >> damaged
>> >> >> Normal.dot template, or a bad registry entry, and 
>> >> >> uninstall/reinstall
>> >> >> doesn't
>> >> >> remove any of them unless you do a complete scrub and know where to
>> >> >> look.
>> >> >>
>> >> >> --
>> >> >> Regards,
>> >> >> Jay Freedman
>> >> >> Microsoft Word MVP        FAQ: http://word.mvps.org
>> >> >> Email cannot be acknowledged; please post all follow-ups to the
>> >> >> newsgroup
>> >> >> so all
>> >> >> may benefit.
>> >> >>
>> >> >> On Wed, 1 Jul 2009 11:11:01 -0700, Jim 
>> >> >> 
>> >> >> wrote:
>> >> >>
>> >> >> >Hi,
>> >> >> >
>> >> >> >I have a fairly large Word 2003 document (2.5Mb) with Smartdraw
>> >> >> >pictures
>> >> >> >in
>> >> >> >it, all was well until recently when I open the file it will not 
>> >> >> >show
>> >> >> >it
>> >> >> >in
>> >> >> >'Print Layout View' nor will it scroll past a certain point.
>> >> >> >You can download the file here:
>> >> >> >http://192.168.1.180:9000/?location=/public/CHAPTER%20-%20Bovine%20Viral%20Diarrhoeav2.doc
>> >> >> >
>> >> >> >I can open the document at work (Word 2003) without any problems 
>> >> >> >and
>> >> >> >have
>> >> >> >uninstalled and re-installed Word on my laptop, but no 
>> >> >> >improvements.
>> >> >> >Please
>> >> >> >help!
>> >> >>
date: Thu, 2 Jul 2009 14:00:50 +0100   author:   Terry Farrell

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