Word changes to read only and forces save as

Word changes to read only and forces save as

I know I have seen this in several forums but with no satisfactory answer. I 
have also attempted to communicate with MS support with totally 
unsatisfactory results.

First the issue in word. I am running XP SP3 with MS Office 2007 Home and 
Student edition with SP1.

I can open a document, edit, save, edit, save, (edit, save several times), 
then on the next save 1. the document has changed to read only and 2. I am 
forced to save as with a new name.

Second the issue with MS support. I submitted a problem and I received a 
email reply. When I attempt to reply I get a "not valid address message'. I 
later get a message from the support rep that they have not received my 
reply. Buried in their original message are instructions to forward the 
message, make sure i include details of the error, my name, my email address 
etc. All of this forced me to retype much information. I did get a reply this 
time with same instructions. 

Third issue with MS support. The suggestions include reinstalling Word, 
reinstalling XP, etc etc etc. MS obviously has an issue with this sequence. 

Does anyone on forum have an  answer? Does MS admit they have an issue? Am I 
missing the correct way to submit a problem report to MS?




-- 
Robert Tankersley CDP

date: Mon, 3 Nov 2008 07:01:01 -0800 author: Robert T

Re: Word changes to read only and forces save as

Can't help you with MS Support because this is a peer-to-peer newsgroup and 
has nothing to do with MS other than they host it on their servers.

Is Office fully patched up to date? Are you working directly with a folder 
on your local HDD? What happens in Safe Mode. From Start, Run, type in

winword /a

and press enter. Now open a document and test the edit/save/edit/save 
problem. How is it in Safe Mode?

-- 
Terry Farrell - MSWord MVP

"Robert T"  wrote in message 
news:124CFE5E-B692-4F71-9CE1-9A1A07DA8328@microsoft.com...
>I know I have seen this in several forums but with no satisfactory answer. 
>I
> have also attempted to communicate with MS support with totally
> unsatisfactory results.
>
> First the issue in word. I am running XP SP3 with MS Office 2007 Home and
> Student edition with SP1.
>
> I can open a document, edit, save, edit, save, (edit, save several times),
> then on the next save 1. the document has changed to read only and 2. I am
> forced to save as with a new name.
>
> Second the issue with MS support. I submitted a problem and I received a
> email reply. When I attempt to reply I get a "not valid address message'. 
> I
> later get a message from the support rep that they have not received my
> reply. Buried in their original message are instructions to forward the
> message, make sure i include details of the error, my name, my email 
> address
> etc. All of this forced me to retype much information. I did get a reply 
> this
> time with same instructions.
>
> Third issue with MS support. The suggestions include reinstalling Word,
> reinstalling XP, etc etc etc. MS obviously has an issue with this 
> sequence.
>
> Does anyone on forum have an  answer? Does MS admit they have an issue? Am 
> I
> missing the correct way to submit a problem report to MS?
>
>
>
>
> -- 
> Robert Tankersley CDP

date: Mon, 3 Nov 2008 16:49:42 -0000 author: Terry Farrell

Re: Word changes to read only and forces save as

Terry; Thanks for your reply.

First, I understand you are not MS. I was hoping to get some advice on 
getting to support.

Second. Word is fully patched. I am dealing with a folder on my machine. I 
have not tried safe mode -- it is hard to predict when this might happen.

I have seen enough references to this or similar symptoms that I just 
thought someone might have an idea what is causing this.

Thanks again.
-- 
Robert Tankersley CDP


"Terry Farrell" wrote:

> Can't help you with MS Support because this is a peer-to-peer newsgroup and 
> has nothing to do with MS other than they host it on their servers.
> 
> Is Office fully patched up to date? Are you working directly with a folder 
> on your local HDD? What happens in Safe Mode. From Start, Run, type in
> 
> winword /a
> 
> and press enter. Now open a document and test the edit/save/edit/save 
> problem. How is it in Safe Mode?
> 
> -- 
> Terry Farrell - MSWord MVP
> 
> "Robert T"  wrote in message 
> news:124CFE5E-B692-4F71-9CE1-9A1A07DA8328@microsoft.com...
> >I know I have seen this in several forums but with no satisfactory answer. 
> >I
> > have also attempted to communicate with MS support with totally
> > unsatisfactory results.
> >
> > First the issue in word. I am running XP SP3 with MS Office 2007 Home and
> > Student edition with SP1.
> >
> > I can open a document, edit, save, edit, save, (edit, save several times),
> > then on the next save 1. the document has changed to read only and 2. I am
> > forced to save as with a new name.
> >
> > Second the issue with MS support. I submitted a problem and I received a
> > email reply. When I attempt to reply I get a "not valid address message'. 
> > I
> > later get a message from the support rep that they have not received my
> > reply. Buried in their original message are instructions to forward the
> > message, make sure i include details of the error, my name, my email 
> > address
> > etc. All of this forced me to retype much information. I did get a reply 
> > this
> > time with same instructions.
> >
> > Third issue with MS support. The suggestions include reinstalling Word,
> > reinstalling XP, etc etc etc. MS obviously has an issue with this 
> > sequence.
> >
> > Does anyone on forum have an  answer? Does MS admit they have an issue? Am 
> > I
> > missing the correct way to submit a problem report to MS?
> >
> >
> >
> >
> > -- 
> > Robert Tankersley CDP 
>

date: Mon, 3 Nov 2008 10:26:08 -0800 author: Robert T

Re: Word changes to read only and forces save as

Frequently, this problem is caused by an unexpected third party utility, so 
starting in Safe Mode is an initial diagnostic as it bypasses virtually 
everything by starting Word in its default install condition. If this is 
only occurring irregularly, it may be a case that your temp folder is 
clogged with abandoned temp files. With all applications closed, the temp 
folder should be empty. So after a fresh reboot, delete everything found in 
the temp folder.

Terry

"Robert T"  wrote in message 
news:E1DEF77C-FFCA-4FDA-A36E-EECE8413E13D@microsoft.com...
> Terry; Thanks for your reply.
>
> First, I understand you are not MS. I was hoping to get some advice on
> getting to support.
>
> Second. Word is fully patched. I am dealing with a folder on my machine. I
> have not tried safe mode -- it is hard to predict when this might happen.
>
> I have seen enough references to this or similar symptoms that I just
> thought someone might have an idea what is causing this.
>
> Thanks again.
> -- 
> Robert Tankersley CDP
>
>
> "Terry Farrell" wrote:
>
>> Can't help you with MS Support because this is a peer-to-peer newsgroup 
>> and
>> has nothing to do with MS other than they host it on their servers.
>>
>> Is Office fully patched up to date? Are you working directly with a 
>> folder
>> on your local HDD? What happens in Safe Mode. From Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Now open a document and test the edit/save/edit/save
>> problem. How is it in Safe Mode?
>>
>> -- 
>> Terry Farrell - MSWord MVP
>>
>> "Robert T"  wrote in message
>> news:124CFE5E-B692-4F71-9CE1-9A1A07DA8328@microsoft.com...
>> >I know I have seen this in several forums but with no satisfactory 
>> >answer.
>> >I
>> > have also attempted to communicate with MS support with totally
>> > unsatisfactory results.
>> >
>> > First the issue in word. I am running XP SP3 with MS Office 2007 Home 
>> > and
>> > Student edition with SP1.
>> >
>> > I can open a document, edit, save, edit, save, (edit, save several 
>> > times),
>> > then on the next save 1. the document has changed to read only and 2. I 
>> > am
>> > forced to save as with a new name.
>> >
>> > Second the issue with MS support. I submitted a problem and I received 
>> > a
>> > email reply. When I attempt to reply I get a "not valid address 
>> > message'.
>> > I
>> > later get a message from the support rep that they have not received my
>> > reply. Buried in their original message are instructions to forward the
>> > message, make sure i include details of the error, my name, my email
>> > address
>> > etc. All of this forced me to retype much information. I did get a 
>> > reply
>> > this
>> > time with same instructions.
>> >
>> > Third issue with MS support. The suggestions include reinstalling Word,
>> > reinstalling XP, etc etc etc. MS obviously has an issue with this
>> > sequence.
>> >
>> > Does anyone on forum have an  answer? Does MS admit they have an issue? 
>> > Am
>> > I
>> > missing the correct way to submit a problem report to MS?
>> >
>> >
>> >
>> >
>> > -- 
>> > Robert Tankersley CDP
>>

date: Mon, 3 Nov 2008 23:04:01 -0000 author: Terry Farrell