If I close word I will get a message saying that word has stopped working and has to close looking for problem. Then it comes back saying that it is HP problem and the printer drivers. This is becoming a major problem, the closing and restarting all the time. I have updated and removed program many times. New mother board. I have no clue what to do now.
It is the HP Printer driver that is at fault. Why did you change the motherboard? You need to delete the HP printer and install a different printer driver. -- Terry Farrell - MSWord MVP "Mdliven1" wrote in message news:8390F214-840C-4B21-A135-BE3DDAD5A360@microsoft.com... > If I close word I will get a message saying that word has stopped working > and > has to close looking for problem. Then it comes back saying that it is HP > problem and the printer drivers. This is becoming a major problem, the > closing and restarting all the time. I have updated and removed program > many > times. New mother board. I have no clue what to do now.
My wireless has went out two different times. First time I took it back to where I bought it and they sent it off to some company and they replaced just the wireless part. That only last for 1 wk. Doing updates through HP I found out that they were having problems and recalling certain HP, the mother boards where not reading the wireless devices. What in the world is a Printer drive? "Terry Farrell" wrote: > It is the HP Printer driver that is at fault. Why did you change the > motherboard? > > You need to delete the HP printer and install a different printer driver. > > -- > Terry Farrell - MSWord MVP > > "Mdliven1" wrote in message > news:8390F214-840C-4B21-A135-BE3DDAD5A360@microsoft.com... > > If I close word I will get a message saying that word has stopped working > > and > > has to close looking for problem. Then it comes back saying that it is HP > > problem and the printer drivers. This is becoming a major problem, the > > closing and restarting all the time. I have updated and removed program > > many > > times. New mother board. I have no clue what to do now. >
You are winding me up? You really don't know what a printer driver is? What about drivers for all your other hardware: do you not know what they are too? Terry "Mdliven1" wrote in message news:02AA1190-1C35-4A6D-BB85-D93F30C9EC72@microsoft.com... > My wireless has went out two different times. First time I took it back to > where I bought it and they sent it off to some company and they replaced > just > the wireless part. That only last for 1 wk. Doing updates through HP I > found out that they were having problems and recalling certain HP, the > mother > boards where not reading the wireless devices. > What in the world is a Printer drive? > > "Terry Farrell" wrote: > >> It is the HP Printer driver that is at fault. Why did you change the >> motherboard? >> >> You need to delete the HP printer and install a different printer driver. >> >> -- >> Terry Farrell - MSWord MVP >> >> "Mdliven1" wrote in message >> news:8390F214-840C-4B21-A135-BE3DDAD5A360@microsoft.com... >> > If I close word I will get a message saying that word has stopped >> > working >> > and >> > has to close looking for problem. Then it comes back saying that it is >> > HP >> > problem and the printer drivers. This is becoming a major problem, the >> > closing and restarting all the time. I have updated and removed >> > program >> > many >> > times. New mother board. I have no clue what to do now. >>
Believe it or not, many people are able to use printers without having any idea of what a printer driver is. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Terry Farrell" wrote in message news:644D27A4-BEBB-46EA-8F05-91E9B2FDA32B@microsoft.com... > You are winding me up? You really don't know what a printer driver is? > What about drivers for all your other hardware: do you not know what they > are too? > > Terry > > "Mdliven1" wrote in message > news:02AA1190-1C35-4A6D-BB85-D93F30C9EC72@microsoft.com... >> My wireless has went out two different times. First time I took it back >> to >> where I bought it and they sent it off to some company and they replaced >> just >> the wireless part. That only last for 1 wk. Doing updates through HP I >> found out that they were having problems and recalling certain HP, the >> mother >> boards where not reading the wireless devices. >> What in the world is a Printer drive? >> >> "Terry Farrell" wrote: >> >>> It is the HP Printer driver that is at fault. Why did you change the >>> motherboard? >>> >>> You need to delete the HP printer and install a different printer >>> driver. >>> >>> -- >>> Terry Farrell - MSWord MVP >>> >>> "Mdliven1" wrote in message >>> news:8390F214-840C-4B21-A135-BE3DDAD5A360@microsoft.com... >>> > If I close word I will get a message saying that word has stopped >>> > working >>> > and >>> > has to close looking for problem. Then it comes back saying that it is >>> > HP >>> > problem and the printer drivers. This is becoming a major problem, >>> > the >>> > closing and restarting all the time. I have updated and removed >>> > program >>> > many >>> > times. New mother board. I have no clue what to do now. >>> > >
A printer driver is the software that interprets what is sent by applications to the printer. Usually this software will be different for each operating system. Some operating systems include built-in support (drivers) for many printers (those that were in existence and popular when the OS came out), but most printers will also come with their own drivers, usually on a CD. From time to time this software is updated, and you can check the Web site of your printer manufacturer to see if there is a newer one for your model. If your printer needs a new motherboard as your post suggests, then I would imagine you would need to return it to the store where you bought it or find out what other arrangements HP has made for replacement. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Mdliven1" wrote in message news:02AA1190-1C35-4A6D-BB85-D93F30C9EC72@microsoft.com... > My wireless has went out two different times. First time I took it back to > where I bought it and they sent it off to some company and they replaced > just > the wireless part. That only last for 1 wk. Doing updates through HP I > found out that they were having problems and recalling certain HP, the > mother > boards where not reading the wireless devices. > What in the world is a Printer drive? > > "Terry Farrell" wrote: > >> It is the HP Printer driver that is at fault. Why did you change the >> motherboard? >> >> You need to delete the HP printer and install a different printer driver. >> >> -- >> Terry Farrell - MSWord MVP >> >> "Mdliven1" wrote in message >> news:8390F214-840C-4B21-A135-BE3DDAD5A360@microsoft.com... >> > If I close word I will get a message saying that word has stopped >> > working >> > and >> > has to close looking for problem. Then it comes back saying that it is >> > HP >> > problem and the printer drivers. This is becoming a major problem, the >> > closing and restarting all the time. I have updated and removed >> > program >> > many >> > times. New mother board. I have no clue what to do now. >> >
I too have this problem on my machine at home that has Vista and an HP multifunction printer. The problem began after an installation of an auto update for Windows, maybe two months ago. I searched the internet thoroughly, contacted HP technical support, and all I can find is to uninstall and reinstall the software (driver) from HP's site. I have uninstalled and reinstalled the driver and the software two or three times now and it has not solved the issue. It only seems to happen when closing Word 2007. I did read out on the net that HP has not updated its driver/software to date to fix this problem. Does anyone have more information? "Mdliven1" wrote: > If I close word I will get a message saying that word has stopped working and > has to close looking for problem. Then it comes back saying that it is HP > problem and the printer drivers. This is becoming a major problem, the > closing and restarting all the time. I have updated and removed program many > times. New mother board. I have no clue what to do now.
Only that there are thousands of users with the same or similar multi-function HP printers that all have the same bug. Just keep reporting it to HP and thy may possibly fix it. -- Terry Farrell - MSWord MVP "lh" wrote in message news:1B068B44-1C2A-477C-9E62-91B231C2EEE8@microsoft.com... >I too have this problem on my machine at home that has Vista and an HP > multifunction printer. The problem began after an installation of an auto > update for Windows, maybe two months ago. I searched the internet > thoroughly, contacted HP technical support, and all I can find is to > uninstall and reinstall the software (driver) from HP's site. I have > uninstalled and reinstalled the driver and the software two or three times > now and it has not solved the issue. It only seems to happen when closing > Word 2007. I did read out on the net that HP has not updated its > driver/software to date to fix this problem. Does anyone have more > information? > > "Mdliven1" wrote: > >> If I close word I will get a message saying that word has stopped working >> and >> has to close looking for problem. Then it comes back saying that it is HP >> problem and the printer drivers. This is becoming a major problem, the >> closing and restarting all the time. I have updated and removed program >> many >> times. New mother board. I have no clue what to do now.
I have had the same problem since installing SP1 for Vista, September 2008. When closing a document an error message appears saying that Word 2007 has stopped working and that hpz3r5ha.dll is the culprit. I have changed the default printer to the microsoft xps printer and have had no errors since. I have also posted this problem on the HP forums with no response. I have an F4180 all-in-one HP printer, Word 2007 SP1, and Vista SP1. As you have explained many users have this problem. "Terry Farrell" wrote: > Only that there are thousands of users with the same or similar > multi-function HP printers that all have the same bug. Just keep reporting > it to HP and thy may possibly fix it. > > -- > Terry Farrell - MSWord MVP > > "lh" wrote in message > news:1B068B44-1C2A-477C-9E62-91B231C2EEE8@microsoft.com... > >I too have this problem on my machine at home that has Vista and an HP > > multifunction printer. The problem began after an installation of an auto > > update for Windows, maybe two months ago. I searched the internet > > thoroughly, contacted HP technical support, and all I can find is to > > uninstall and reinstall the software (driver) from HP's site. I have > > uninstalled and reinstalled the driver and the software two or three times > > now and it has not solved the issue. It only seems to happen when closing > > Word 2007. I did read out on the net that HP has not updated its > > driver/software to date to fix this problem. Does anyone have more > > information? > > > > "Mdliven1" wrote: > > > >> If I close word I will get a message saying that word has stopped working > >> and > >> has to close looking for problem. Then it comes back saying that it is HP > >> problem and the printer drivers. This is becoming a major problem, the > >> closing and restarting all the time. I have updated and removed program > >> many > >> times. New mother board. I have no clue what to do now. > >
