I have had 13 trojan viruses. A computer type friend said that there is too much damage (as I cannot access media player, clip art, msn messenger, sign in with messenger explorer or use or use internet explorer) and that I should save everything and start the computer up as new by putting it back to factory settings. He got rid of the viruses and I now have spybot search, AVG free and Ad-Aware SE protecting my computer and my computer seems to be safe but if any soft ware uses internet it dosent open at all. My serach function and help and support function don't work either so I can't even find out how to restore my computer to factory settings. I have windows xp if that helps? I'll try anything!!
He probably means you should backup your important files and reinstall Windows. This is because the problems are too serious and everything might be fine if you perform a clean installation of Windows. If you do not know how to reinstall Windows by yourself, seek some help from your friend. "Sam_Bates" wrote: > I have had 13 trojan viruses. A computer type friend said that there is too > much damage (as I cannot access media player, clip art, msn messenger, sign > in with messenger explorer or use or use internet explorer) and that I should > save everything and start the computer up as new by putting it back to > factory settings. He got rid of the viruses and I now have spybot search, > AVG free and Ad-Aware SE protecting my computer and my computer seems to be > safe but if any soft ware uses internet it dosent open at all. My serach > function and help and support function don't work either so I can't even find > out how to restore my computer to factory settings. I have windows xp if > that helps? I'll try anything!!
Teoh Han Hui, Computer Friend left country for three weeks. Abandoned me!! Good advice but don't know how to reinstall windows xp. Cheers, Sam:0) "Teoh Han Hui" wrote: > He probably means you should backup your important files and reinstall > Windows. This is because the problems are too serious and everything might be > fine if you perform a clean installation of Windows. If you do not know how > to reinstall Windows by yourself, seek some help from your friend. > >
What is the make of your PC? Do you have any instructions that were supplied with it? How are any disks that were supplied to you labeled? "Sam_Bates" wrote in message news:3B7D9B07-850F-4206-B867-27D614A73620@microsoft.com... > Teoh Han Hui, > > Computer Friend left country for three weeks. Abandoned me!! Good advice but > don't know how to reinstall windows xp. > Cheers, > > Sam:0) > > "Teoh Han Hui" wrote: > > > He probably means you should backup your important files and reinstall > > Windows. This is because the problems are too serious and everything might be > > fine if you perform a clean installation of Windows. If you do not know how > > to reinstall Windows by yourself, seek some help from your friend. > > > >
Sam_Bates wrote: > Teoh Han Hui, > > Computer Friend left country for three weeks. Abandoned me!! Good > advice but don't know how to reinstall windows xp. > Cheers, > > Sam:0) > > "Teoh Han Hui" wrote: > >> He probably means you should backup your important files and >> reinstall Windows. This is because the problems are too serious and >> everything might be fine if you perform a clean installation of >> Windows. If you do not know how to reinstall Windows by yourself, >> seek some help from your friend. >> >> If you have an OEM machine (HP, Dell, Sony, eMachines, etc.) read the manual that came with your computer or contact the OEM's tech support. Otherwise: http://michaelstevenstech.com/cleanxpinstall.html And otherwise to that: take the machine to a professional computer repair shop (not your local equivalent of BigStoreUSA) and have them do it for you. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
