Activesync Problem - Please HELP

Activesync Problem - Please HELP

Hi there,

Platforms:
IPAQ - Windows mobile 2003 Second Edition
Version 4.21.1088 (Build 14132)

Microsoft SBS 2003 - Exchange SP1

Forms bassed authentication is off.
Integrated Windows authentication turned on in Exchange virtual
directory.
Kerberos and NTLM Authentication is working.

When trying activesync the following error occurs

Error on IPAQ:

Synchronization failed because of a server error. Try again.
Error code: HTTP_500


Error in SBS application event log:

Source - Server ActiveSync
Category - None
Event ID - 3005

Description - Unexpected Exchange mailbox Server error: Server:
[server.domain.local] User: [user@domain.co.nz] HTTP status code:
[501]. Verify that the Exchange mailbox Server is working correctly.


When trying OMA the following error occurs

Error on IPAQ:

A system error has occurred while processing your request. Please try
again. If the problem persists, contact your administrator.


Error in SBS application event log:

Source - MSExchangeOMA
Category - (1000)
Event ID - 1503

Description - An unknown error occurred while processing the current
request:
Message: The remote server returned an error: (501) Not Implemented.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at
Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo
user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at
System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture,
Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr,
Binder binder, Object[] args, CultureInfo culture, Object[]
activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags
bindingAttr, Binder binder, Object[] args, CultureInfo culture,
Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
sender, EventArgs e)

Message: Exception of type
Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was
thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request.
Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs
e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object
source, EventArgs e, AsyncCallback cb, Object extraData)
   at
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step,
Boolean& completedSynchronously)


Thanks

date: 10 Mar 2005 15:07:56 -0800 author: unknown

Re: Activesync Problem - Please HELP

Is SSL forced on in the Exchange virtual directory?  If so OMA won't
work (activesync won't either but there is no guarentee getting OMA to
work will get active-sync to work).

-Eric


akact@hotmail.com wrote:
> Hi there,
>
> Platforms:
> IPAQ - Windows mobile 2003 Second Edition
> Version 4.21.1088 (Build 14132)
>
> Microsoft SBS 2003 - Exchange SP1
>
> Forms bassed authentication is off.
> Integrated Windows authentication turned on in Exchange virtual
> directory.
> Kerberos and NTLM Authentication is working.
>
> When trying activesync the following error occurs
>
> Error on IPAQ:
>
> Synchronization failed because of a server error. Try again.
> Error code: HTTP_500
>
>
> Error in SBS application event log:
>
> Source - Server ActiveSync
> Category - None
> Event ID - 3005
>
> Description - Unexpected Exchange mailbox Server error: Server:
> [server.domain.local] User: [user@domain.co.nz] HTTP status code:
> [501]. Verify that the Exchange mailbox Server is working correctly.
>
>
> When trying OMA the following error occurs
>
> Error on IPAQ:
>
> A system error has occurred while processing your request. Please try
> again. If the problem persists, contact your administrator.
>
>
> Error in SBS application event log:
>
> Source - MSExchangeOMA
> Category - (1000)
> Event ID - 1503
>
> Description - An unknown error occurred while processing the current
> request:
> Message: The remote server returned an error: (501) Not Implemented.
> Source: Microsoft.Exchange.OMA.ExchangeDataProvider
> Stack trace:
>    at
>
Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
>    at
>
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
>    at
>
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo
> user)
>
> Message: Exception has been thrown by the target of an invocation.
> Source: mscorlib
> Stack trace:
>    at
> System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags
> invokeAttr, Binder binder, Object[] parameters, CultureInfo culture,
> Boolean isBinderDefault)
>    at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags
> invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
>    at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr,
> Binder binder, Object[] args, CultureInfo culture, Object[]
> activationAttributes)
>    at System.Activator.CreateInstance(Type type, BindingFlags
> bindingAttr, Binder binder, Object[] args, CultureInfo culture,
> Object[] activationAttributes)
>    at
Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
> sender, EventArgs e)
>
> Message: Exception of type
> Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was
> thrown.
> EventMessage:
> UserMessage: A System error has occurred while processing your
request.
> Please try again. If the problem persists, contact your
administrator.
> Source: Microsoft.Exchange.OMA.UserInterface
> Stack trace:
>    at
Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
> sender, EventArgs e)
>    at
System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs
> e)
>    at
System.Web.SessionState.SessionStateModule.CompleteAcquireState()
>    at
> System.Web.SessionState.SessionStateModule.BeginAcquireState(Object
> source, EventArgs e, AsyncCallback cb, Object extraData)
>    at
>
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
>    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step,
> Boolean& completedSynchronously)
> 
> 
> Thanks

date: 11 Mar 2005 08:29:41 -0800 author: plainlanguage

Re: Activesync Problem - Please HELP

Here is what a microsoft guru explained to us...hope this helps
everyone out there




Here are the major things which you need to look at:

1. Verify that the default Web Site Properties | Web Site Tab | IP
address field - is set to (All Unassigned)

If there are other web sites in IIS, make sure they are using their own
IP's so no host headers are in use

2. Verify that OWA forms-based authentication is not enabled in <SERVER
NAME> | Protocols | HTTP | Exchange Virtual Server Properties |
Settings Tab

3. Verify that "Require SSL" is not ticked in Default Web Site,
Exchange, Microsoft-Server-ActiveSync, Exchange-OMA and OMA's
Directory Security | Secure Communications settings

4. Verify that the <SERVER NAME> | Protocols | HTTP | Exchange Virtual
Server | Exchange Properties' Exchange Path match the primary SMTP
address

5. Verify that the users' mail alias match the Left Hand Side of
their primary SMTP address as discussed in:

You receive an HTTP_500 error message when you synchronize a mobile
device by using Microsoft Server ActiveSync

http://support.microsoft.com/default.aspx?scid=kb;en-us;319681

6. Exchange-oma folder is pointing to
\\.\BackOfficeStorage\TEST.local\MBX while Exchange VD is pointing to
\\.\BackOfficeStorage\test.co.nz\MBX. The email domain is test.co.nz.
Change Exchange-oma to point to that domain/path
(\\.\BackOfficeStorage\test.co.nz\MBX) in IIS | Exchange-oma properties
| Virtual Directory Tab | Local path.

Delete ExchDAV virtual directory in Default Web Site
Open registry editor.  In the following registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MasSync\Parameters\ExchVDir
-point it back to /Exchange (because SSL is not enabled)

Restart the Server

Try connecting to OMA and Activesync this time
Related Articles:

330463 XCCC: How to troubleshoot server ActiveSync HTTP error codes
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;330463>

330461 How To Troubleshoot Server ActiveSync
<http://support.microsoft.com/default.aspx?kbid=330461>

817379 Cannot access Exchange Server 2003 by using Outlook Mobile
Access when
<http://support.microsoft.com/?id=817379>

817310 Cannot Log On to a Heavily Loaded Exchange Server 2003 Computer
by Using 
<http://support.microsoft.com/?id=817310>

date: 14 Mar 2005 19:14:28 -0800 author: unknown

Re: Activesync Problem - Please HELP

For your info if you don't type "ExchangeVDir" EXACTLY it will not work in
all cases. "ExchVDir" or "exchvdir" will NOT work.

As a matter of interest I added the following entry in the same area of
the registry and everything just started to work !

SMTPProxy (REG_SZ) with a value of "your domain name" eg foobar.com.au

I hope this helps.

akact@hotmail.com wrote:

> Here is what a microsoft guru explained to us...hope this helps
> everyone out there




> Here are the major things which you need to look at:

> 1. Verify that the default Web Site Properties | Web Site Tab | IP
> address field - is set to (All Unassigned)

> If there are other web sites in IIS, make sure they are using their own
> IP's so no host headers are in use

> 2. Verify that OWA forms-based authentication is not enabled in <SERVER
> NAME> | Protocols | HTTP | Exchange Virtual Server Properties |
> Settings Tab

> 3. Verify that "Require SSL" is not ticked in Default Web Site,
> Exchange, Microsoft-Server-ActiveSync, Exchange-OMA and OMA's
> Directory Security | Secure Communications settings

> 4. Verify that the <SERVER NAME> | Protocols | HTTP | Exchange Virtual
> Server | Exchange Properties' Exchange Path match the primary SMTP
> address

> 5. Verify that the users' mail alias match the Left Hand Side of
> their primary SMTP address as discussed in:

> You receive an HTTP_500 error message when you synchronize a mobile
> device by using Microsoft Server ActiveSync

> http://support.microsoft.com/default.aspx?scid=kb;en-us;319681

> 6. Exchange-oma folder is pointing to
> \.BackOfficeStorageTEST.localMBX while Exchange VD is pointing to
> \.BackOfficeStoragetest.co.nzMBX. The email domain is test.co.nz.
> Change Exchange-oma to point to that domain/path
> (\.BackOfficeStoragetest.co.nzMBX) in IIS | Exchange-oma properties
> | Virtual Directory Tab | Local path.

> Delete ExchDAV virtual directory in Default Web Site
> Open registry editor.  In the following registry:
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMasSyncParametersExchVDir
> -point it back to /Exchange (because SSL is not enabled)

> Restart the Server

> Try connecting to OMA and Activesync this time
> Related Articles:

> 330463 XCCC: How to troubleshoot server ActiveSync HTTP error codes
> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;330463>

> 330461 How To Troubleshoot Server ActiveSync
> <http://support.microsoft.com/default.aspx?kbid=330461>

> 817379 Cannot access Exchange Server 2003 by using Outlook Mobile
> Access when
> <http://support.microsoft.com/?id=817379>

> 817310 Cannot Log On to a Heavily Loaded Exchange Server 2003 Computer
> by Using 
> <http://support.microsoft.com/?id=817310>

date: Tue, 03 May 2005 03:02:53 -0700 author: (James)