Fix for Outlk/BusContMgr problem caused by Windows XP updates?   

I’m new to newsgroups and posting.  If this is in the wrong place, tell me 
where it should go.

Have XPP w/SP 2 (all critical updates installed), Office Pro 2003 (says “no 
updates avail”).  Versions I’m running:
MS Office Pro Vers: 11.0.7969.0
BCM for Outlook 2003 Vers: 1.0.2002.7

On 1/25, downloaded/inst SynchToy (but have not used)
On 1/27, downloaded/inst 4 NON-crit SW updates for XPP incl a .NET Framework 
2.0 update

Now, cannot open Outlook.  Get msg in a box headed: “Business Contact Manager”
Msg: “Business Contact Manager has encountered a problem and needs to close. 
 We are sorry for the inconvenience.”  A checkbox within this error msg is 
checked “Restart Business Contact Manager”.  Neither “Send Error Report” nor 
“Don’t Send” appear to complete properly …

Leaving the checkbox checked means I keep getting this msg even though I am 
not attempting to open Outlook.  If I uncheck the checkbox, the msg does not 
re-occur.

Uninstalled SynchToy just to make sure it was not causing the problem.  No 
help.

Still could not start Outlook.  Attempted Detect and Repair several times.  
Each time D&R said it was successful.

Still could not start Outlook.  Same msg about “BCM has encountered a 
problem and needs to close …” with “Restart BCM” box (automatically) checked. 
 Checking or unchecking didn’t help.

I Backup everyday.  Attempted to Restore my system back to days before I 
downloaded SynchToy.  Four or five attempts to Restore (using different days) 
resulted in “Restore Incomplete” msgs (i.e., Restore did not work).

It seems the non-crit XPP software updates I installed are causing me this 
problem AND preventing me from being able to Restore my system back to a time 
when it was operating well enough.

I need help.  I am not technical.

date: Sun, 29 Jan 2006 12:36:27 -0800   author:   RSW

Re: Fix for Outlk/BusContMgr problem caused by Windows XP updates?   

Why not update to BCM v2?

date: 29 Jan 2006 21:01:36 -0800   author:   Luther

Re: Fix for Outlk/BusContMgr problem caused by Windows XP updates?   

Luther, thanks.

I've tried 3 times to install v2.  Everything seems to go fine till near the 
end when I get a "Microsoft SQL Server Desktop Engine (MICROSOFT..." msg box 
that says "Please wait while Windows configures Microsoft SQL Server Desktop 
Engine.  Time remaining 9 seconds." (or 23 seconds, etc.)

This process never ends.  I cannot cancel it either.  Have to power off 
machine, restart, try again, etc.

No success.  Any other suggestions?  I haven't been able to use Outlook for 
5 days.  Haven't tried to bring it up since incurring the infinite loop with 
v1 that said "BCM has encountered a problem and needs to close" (which meant 
I could not open Outlook).

Would appreciate any further suggestion from you (or another expert).  Thx.

"Luther" wrote:

> Why not update to BCM v2?
> 
>

date: Tue, 31 Jan 2006 07:08:30 -0800   author:   RSW

Re: Fix for Outlk/BusContMgr problem caused by Windows XP updates?   

The new news is that I had to get (no charge) help from a Microsoftie in 
Bangalore who was well qualified, helpful and patient.  The first thing he 
had me do was uninstall the .NET Framework 2.0 update.  Then, we again 
downloaded BCM v2, and - after three tries - finally got the MSDE install to 
complete successfully.

BCM v2 came up fine.  With only limited experience with and need for BCM, he 
helped me get all BCM contact info into my (regular) Outlk Contacts file (a 
very easy, one-step, drag-and-drop), AND then helped me wipe BCM (and MSDE) 
off my machine.

Things are up and running fine now.  Time lost, 5 days.  Mips lost, tons.  
But now that BCM is gone and I'm working off my backlog, I'm feeling great!


"RSW" wrote:

> Luther, thanks.
> 
> I've tried 3 times to install v2.  Everything seems to go fine till near the 
> end when I get a "Microsoft SQL Server Desktop Engine (MICROSOFT..." msg box 
> that says "Please wait while Windows configures Microsoft SQL Server Desktop 
> Engine.  Time remaining 9 seconds." (or 23 seconds, etc.)
> 
> This process never ends.  I cannot cancel it either.  Have to power off 
> machine, restart, try again, etc.
> 
> No success.  Any other suggestions?  I haven't been able to use Outlook for 
> 5 days.  Haven't tried to bring it up since incurring the infinite loop with 
> v1 that said "BCM has encountered a problem and needs to close" (which meant 
> I could not open Outlook).
> 
> Would appreciate any further suggestion from you (or another expert).  Thx.
> 
> "Luther" wrote:
> 
> > Why not update to BCM v2?
> > 
> >

date: Wed, 1 Feb 2006 12:05:28 -0800   author:   RSW