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date: Tue, 2 Aug 2005 08:58:52 -0700,
group: microsoft.public.outlook
back
Outlook 2003 Stopped Receiving Exchange Email (Synchronization Issue Likely)
First, "I didn't change anything" (at least nothing that I am aware of).
This was working well last week.
Second, our Exchange server and Outlook 2003 is working for everyone else in
our office. From this I deduce that my client must somehow be the problem.
Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even send
messages via Exchange. But messages that I _can_ see in OWA suddenly stopped
being downloaded to my Outlook 2003 on 7/31/2005. : (
Facts:
1. When I initially start Outlook 2003 and the status in the bottom right
hand corner becomes "Connected", the text to the left of that says "Waiting
to update this folder". After a brief pause it changes to "This folder was
last updated on 7/31/2005."
2. Running Send/Receive will send out mail for any/all accounts.
3. Running Send/Receive will retrieve mail for all accounts except Exchange.
4. I don't like using OWA.
5. I've searched the Web/Newsgroups (via Google) and can't find advice on
how to proceed.
6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
Windows SP1.
7. I am getting a Synchronization Log error message:
8:39:03 Synchronizer Version 11.0.6352
8:39:03 Synchronizing Mailbox 'Todd Bleeker'
8:39:03 Synchronizing Hierarchy
8:39:14 1 folder(s) updated in online store
8:39:16 Terminated in error
8:39:16 [80040600-501-80040600-940]
8:39:16 The client operation failed.
8:39:16 Microsoft Exchange Server Information Store
8:39:16 For more information on this failure, click the URL below:
8:39:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
8:39:16 Microsoft Exchange offline address book
8:39:16 0X8004010F
This leads me to the following KB article:
http://support.microsoft.com/?kbid=842284
The synchronization statistics on my Inbox are:
Last synchronized on: 7/31/2005
Server folder contains: 115 Item(s)
Offline folder contains: 35 Items(s)
No Filter has been applied.
But the KB article is about Outlook 2000 and so the menu options don't match
up to the Outlook 2003 options. I can't find Synchronization anywhere in the
menu structure.
I did try to rename the ost file, but it is in use even after I exit from
Outlook.
I don't know how to interpret the results (no errors generated) but I
captured a transport log according to this KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479
After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
2005.08.02 08:29:55 Hotmail: Synch operation completed
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
send
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
2005.08.02 08:29:55 Earthlink: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
=========
2005.08.02 08:29:55 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA: no
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
earthlink.net ready
2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
toddbleeker@earthlink.net
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
messages (0 octets).
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
local blobs ====
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
==========================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
=========
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2005.08.02 08:30:02 Earthlink: Synch operation completed
2005.08.02 08:31:06 Resource manager terminated
As you can see, the messages that I can see in my OWA Inbox did not get
downloaded to my Outlook 2003 client. Suggestions as to my next steps?
<Todd />
date: Tue, 2 Aug 2005 08:58:52 -0700
author: Todd / todd at mindsharp.com
Re: Outlook 2003 Stopped Receiving Exchange Email (Synchronization Issue Likely)
I got it fixed! I had to rename the locked OST file and everything is in the
process of re-synchronizing as we speak (somewhat slowly I might add).
<Todd />
"<Todd />" <todd at mindsharp.com> wrote in message
news:#fGsss3lFHA.320@TK2MSFTNGP09.phx.gbl...
> First, "I didn't change anything" (at least nothing that I am aware of).
> This was working well last week.
>
> Second, our Exchange server and Outlook 2003 is working for everyone else
in
> our office. From this I deduce that my client must somehow be the problem.
>
> Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
> via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even
send
> messages via Exchange. But messages that I _can_ see in OWA suddenly
stopped
> being downloaded to my Outlook 2003 on 7/31/2005. : (
>
> Facts:
> 1. When I initially start Outlook 2003 and the status in the bottom right
> hand corner becomes "Connected", the text to the left of that says
"Waiting
> to update this folder". After a brief pause it changes to "This folder was
> last updated on 7/31/2005."
> 2. Running Send/Receive will send out mail for any/all accounts.
> 3. Running Send/Receive will retrieve mail for all accounts except
Exchange.
> 4. I don't like using OWA.
> 5. I've searched the Web/Newsgroups (via Google) and can't find advice on
> how to proceed.
> 6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
> Windows SP1.
> 7. I am getting a Synchronization Log error message:
> 8:39:03 Synchronizer Version 11.0.6352
> 8:39:03 Synchronizing Mailbox 'Todd Bleeker'
> 8:39:03 Synchronizing Hierarchy
> 8:39:14 1 folder(s) updated in online store
> 8:39:16 Terminated in error
> 8:39:16 [80040600-501-80040600-940]
> 8:39:16 The client operation failed.
> 8:39:16 Microsoft Exchange Server Information Store
> 8:39:16 For more information on this failure, click the URL below:
> 8:39:16
>
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
> 8:39:16 Microsoft Exchange offline address book
> 8:39:16 0X8004010F
>
> This leads me to the following KB article:
> http://support.microsoft.com/?kbid=842284
>
> The synchronization statistics on my Inbox are:
> Last synchronized on: 7/31/2005
> Server folder contains: 115 Item(s)
> Offline folder contains: 35 Items(s)
>
> No Filter has been applied.
>
> But the KB article is about Outlook 2000 and so the menu options don't
match
> up to the Outlook 2003 options. I can't find Synchronization anywhere in
the
> menu structure.
>
> I did try to rename the ost file, but it is in use even after I exit from
> Outlook.
>
> I don't know how to interpret the results (no errors generated) but I
> captured a transport log according to this KB article:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479
>
> After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
> Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
> 2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
> 2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
> 2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
> 2005.08.02 08:29:55 Hotmail: Synch operation completed
> 2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
> (flags = 00000001)
> 2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
> send
> 2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
> 2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
> 2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
> 2005.08.02 08:29:55 Earthlink: Synch operation completed
> 2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
> 2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
> ffffffff): full items
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
> =========
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net):
> ===================================
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA:
no
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
> 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
> 2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
> earthlink.net ready
> 2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
> 2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
> toddbleeker@earthlink.net
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
> messages (0 octets).
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
> 2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
> local blobs ====
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net):
> ==========================================
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
> =========
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net):
> ===================================
> 2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
> 2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr =
0x00000000
> 2005.08.02 08:30:02 Earthlink: Synch operation completed
> 2005.08.02 08:31:06 Resource manager terminated
>
> As you can see, the messages that I can see in my OWA Inbox did not get
> downloaded to my Outlook 2003 client. Suggestions as to my next steps?
>
> <Todd />
>
>
date: Tue, 2 Aug 2005 09:28:29 -0700
author: Todd / todd at mindsharp.com
Re: Outlook 2003 Stopped Receiving Exchange Email (Synchronization
Righ on Todd. Thanks
"<Todd />" wrote:
> I got it fixed! I had to rename the locked OST file and everything is in the
> process of re-synchronizing as we speak (somewhat slowly I might add).
>
> <Todd />
>
> "<Todd />" <todd at mindsharp.com> wrote in message
> news:#fGsss3lFHA.320@TK2MSFTNGP09.phx.gbl...
> > First, "I didn't change anything" (at least nothing that I am aware of).
> > This was working well last week.
> >
> > Second, our Exchange server and Outlook 2003 is working for everyone else
> in
> > our office. From this I deduce that my client must somehow be the problem.
> >
> > Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
> > via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even
> send
> > messages via Exchange. But messages that I _can_ see in OWA suddenly
> stopped
> > being downloaded to my Outlook 2003 on 7/31/2005. : (
> >
> > Facts:
> > 1. When I initially start Outlook 2003 and the status in the bottom right
> > hand corner becomes "Connected", the text to the left of that says
> "Waiting
> > to update this folder". After a brief pause it changes to "This folder was
> > last updated on 7/31/2005."
> > 2. Running Send/Receive will send out mail for any/all accounts.
> > 3. Running Send/Receive will retrieve mail for all accounts except
> Exchange.
> > 4. I don't like using OWA.
> > 5. I've searched the Web/Newsgroups (via Google) and can't find advice on
> > how to proceed.
> > 6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
> > Windows SP1.
> > 7. I am getting a Synchronization Log error message:
> > 8:39:03 Synchronizer Version 11.0.6352
> > 8:39:03 Synchronizing Mailbox 'Todd Bleeker'
> > 8:39:03 Synchronizing Hierarchy
> > 8:39:14 1 folder(s) updated in online store
> > 8:39:16 Terminated in error
> > 8:39:16 [80040600-501-80040600-940]
> > 8:39:16 The client operation failed.
> > 8:39:16 Microsoft Exchange Server Information Store
> > 8:39:16 For more information on this failure, click the URL below:
> > 8:39:16
> >
> http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
> > 8:39:16 Microsoft Exchange offline address book
> > 8:39:16 0X8004010F
> >
> > This leads me to the following KB article:
> > http://support.microsoft.com/?kbid=842284
> >
> > The synchronization statistics on my Inbox are:
> > Last synchronized on: 7/31/2005
> > Server folder contains: 115 Item(s)
> > Offline folder contains: 35 Items(s)
> >
> > No Filter has been applied.
> >
> > But the KB article is about Outlook 2000 and so the menu options don't
> match
> > up to the Outlook 2003 options. I can't find Synchronization anywhere in
> the
> > menu structure.
> >
> > I did try to rename the ost file, but it is in use even after I exit from
> > Outlook.
> >
> > I don't know how to interpret the results (no errors generated) but I
> > captured a transport log according to this KB article:
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479
> >
> > After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
> > Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
> > 2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
> > 2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
> > 2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
> > 2005.08.02 08:29:55 Hotmail: Synch operation completed
> > 2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
> > (flags = 00000001)
> > 2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
> > send
> > 2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
> > 2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
> > 2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
> > 2005.08.02 08:29:55 Earthlink: Synch operation completed
> > 2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
> > 2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
> > ffffffff): full items
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
> > =========
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net):
> > ===================================
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA:
> no
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
> > 2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
> > 2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
> > earthlink.net ready
> > 2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
> > 2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
> > toddbleeker@earthlink.net
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
> > messages (0 octets).
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
> > 2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
> > local blobs ====
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net):
> > ==========================================
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
> > =========
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net):
> > ===================================
> > 2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
> > 2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr =
> 0x00000000
> > 2005.08.02 08:30:02 Earthlink: Synch operation completed
> > 2005.08.02 08:31:06 Resource manager terminated
> >
> > As you can see, the messages that I can see in my OWA Inbox did not get
> > downloaded to my Outlook 2003 client. Suggestions as to my next steps?
> >
> > <Todd />
> >
> >
>
>
>
date: Thu, 6 Oct 2005 09:36:02 -0700
author: Charlie M
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